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Bogus Windows 10 security notifications

  • 29 February 2016
  • 72 replies
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larryc43230
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I own two PCs, both running Windows 10 and both protected by Webroot SecureAnywhere. Starting sometime earlier today, about once an hour Windows is displaying a notification that both my antivirus software and Windows Defender are turned off, and I need to turn one or the other back on.
 
At the same time, I can see the green Webroot icon sitting in the Notification Tray, indicating that Webroot is alive and well and protecting my PC.
 
When I visit the Security section of the Security and Maintenance control panel, it tells me that Webroot SecureAnywhere is active and everything is OK.
 
This seems to indicate that it's the notification that's bogus and my protection is fine, but it's becoming annoying, since I'm getting this warning on average once an hour.
 
Oddly, my second PC, also running Windows 10 and Webroot, doesn't have this issue.
 
Is anyone else seeing this? I know I can turn off those notifications in Windows, but I'd rather not do that, since, theoretically, one of these days the warning could be warranted.
 
--Larry
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Best answer by RetiredTripleHelix 29 February 2016, 01:08

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RetiredTripleHelix
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@ wrote:
An update on these notifications occuring (and in one case, not occuring) on my 3 PC's....
 
Just to make sure I can replicate part of the problem, I went to "Check Status" from the webroot system tray app on PC #1. I get the two notifications mentioned above every time I open the webroot console on PC #1. PC #3 generated these two messages when I logged back in from the locked screen with the webroot console still open. I tried both of these issue replication techniques on PC #2 and it does not generate either notification and I can't see where it has ever generated these notifications, even once.
Again we Beta testers are testing yet a new version that resolves this issue and should be released soon.
 
Thanks,
 
Daniel ;)
 

G
Userlevel 3
It appears my Webroot software just updated today, the new version number is "9.0.8.80".  I sure hope this eliminates the bogus Windows 10 notifications!!!  I'm keeping my fingers crossed and am re-enabling all action center notifications.  
Ssherjj
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Hi gahelm,
 
According to the release notes this is suppose to fix the notifications.
 
https://community.webroot.com/t5/Announcements-and-Release-Notes/PC-Agent-Release-Notes-for-Version-9-0-8-80-Released-April-18th/m-p/250129
 
I have got my fingers crossed for you too.;)
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
J
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My Webroot client is also now showing v.9.0.8.80. My steady stream of hourly notifications has stopped as of Wednesday. There is only one set of notifications showing on Wed. so it appears fixed!
RetiredTripleHelix
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? you should have v9.0.8.100 http://www5.nohold.net/Webroot/ukp.aspx?pid=10&app=vw&vw=1&login=1&json=1&solutionid=1131&
 
Thanks,
 
Daniel
RetiredTripleHelix
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Hello a few others have reported the same issue so can you please Submit a Support Ticket so they can gather more information from your system! I have personally never seen this issue on my Windows 10 Pr and Enterprise x64. May I ask you which build of Windows 10 you are using? I'm at 1511 (Build 10586.112) To find your Build look below.
 

 

You can use the old standby “winver” tool to find the build number of your Windows 10 system. To launch it, you can tap the Windows key, type “winver” into the Start menu, and press Enter. You could also press Windows Key + R, type “winver” into the Run dialog, and press Enter.
http://www.howtogeek.com/wp-content/uploads/2015/12/ximg_5668ddf168d64.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.GD57ecd_Rb.png
The second line here will tell you which build of Windows 10 you have. Again, the version number is in the form YYMM, where 1511 means the 11th month of 2015.
You’ll also see the edition of Windows 10 you’re using displayed in the winver dialog. It states “Windows 10 Home” in the screen above.
http://www.howtogeek.com/wp-content/uploads/2015/12/ximg_5668e0390b6e7.png.pagespeed.gp+jp+jw+pj+js+rj+rp+rw+ri+cp+md.ic.HOJl76oh0d.png
 
Thanks,
 
Daniel 😉
Jasper_The_Rasper
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@ wrote:
The folks at Webroot have stated that they're hard at work coming up with a resolution to this glitch, and that a new version of Webroot will be automatically installed when it's ready.
 
This brings up a question I've been meaning to ask: Does Webroot update only when a PC is booted (or restarted)? The reason I'm asking, I often keep this PC running for several days at a stretch between restarts; I don't want to miss the update just because I haven't restarted the PC for a few days.
 
--Larry
The new version will be installed automatically shortly after it has been released as long as your computer is turned on and it is so quick you may not even notice that it has actually been updated.
Baldrick
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Hi gahelm
 
The local WSA client should update as described by Jasper previously but as with everything IT there can be random exceptions, etc., (and I could list a whole handful) so what I do is occassionally I do a manual check for updates (either from within the client or via the WSA notification tray icon)...just to make sure.
 
But other than that you should be updated silently as and when an update is available...although if you hear of one being released you may not get it immediately as there are some 30+ million clientts installed out there and of course they cannot all be updated att he same time...so such a rollout tends to be by region & gradual...so the key word in this case is 'patience' and keep checking...;)
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Baldrick
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Hold on in there, Larry
 
I suspect that we may be hearing from the Support Team shortly by way of a beta, and when we do we will no doubt be testing it in relation to this issue to see if it is fixed or not.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
larryc43230
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Better late than never. 😃 I just wanted to confirm that the update to 9.0.8.80 made the annoying notifications disappear. Thanks for fixing this, guys!
 
--Larry
RetiredTripleHelix
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? Thank You! if you want to update to build number to 10586.112 from 10586.104 see here to download and install https://community.webroot.com/t5/Security-Industry-News/Cumulative-Update-for-Windows-10-Version-1511-KB3140742/td-p/240086
 
Daniel
RetiredTripleHelix
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Hello and Welcome to the Webroot Community!
 
It doesn't look like a Webroot issue so see if you can do what is says here.
 
Thanks,
 
Daniel ;)
 
I did some research and have a look at these 3 articles to see if this could correct your issues: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Windows-8-Pro-Action-Center/m-p/158...
 
http://answers.microsoft.com/en-us/windows/forum/windows_xp-security/windows-security-center-does-no...
 
https://social.microsoft.com/Forums/en-US/c0ca9eb2-14b0-4591-be85-4b7fd1700191/windows-security-cent...
 
Basically they all say to:
 
 
Start>Search for Repository(note: before Starting Search go to Tools>Folder Options and under View ensure that "Display the contents of system folders" and "Show hidden files and folders" are checked and "Hide protected operating system files" is unchecked  then click OK)
Right click on the Repository entry next to C:WINDOWSSystem32wbem and rename to Repository.OLD close search and restart computer.
RetiredTripleHelix
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Hi Larry can you check for Windows Updates and install them then do a clean reinstall of WSA to see if that will solve your issue: https://community.webroot.com/t5/Security-Industry-News/Cumulative-Update-for-Windows-10-Version-1511-KB3140743/td-p/241983
 
Then
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
Daniel
larryc43230
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On the subject of Windows Updates, I make it a point to keep all three of my PCs up to date with all updates as they are provided by Microsoft through the normal update process (I don't go out of my way to find updates before general release, I expect Microsoft to let me know when they're ready for prime time). The PC that has this issue Is currently running Windows 10 Home, Version 1511 (OS Build 10586.122), which was offered to me sometime yesterday. The Windows notification glitch has occurred once since the update (as mentioned in my previous post, it might happen at other times when I'm not sitting here to see it; I do know it's happened once after the latest update was applied).
 
As to doing a clean reinstall of Webroot, I've done that before and it's resolved a couple of past issues (I haven't needed to use the procedure in recent months). However, in this case the issue isn't sufficiently annoying (yet) to merit going through it again. Plus, I have some time restraints to factor in. If and when the issue worsens and/or I find some extra time, I'll reinstall and report back.
 
Thanks for working with me on this!
 
--Larry
W
Userlevel 1
Hello,
 
I too have been having this issue with Windows 10 action center nofications appearing often since they updated WSA from v9.0.7.46, which did not have this issue, to v9.0.8.69 and v9.0.8.72, which both have the issue. I emailed tech support 2/28 and they informed me to do exactly what you state to do TripleHelix. Unfortunaly this issue still occurs in the latest version of WSA v9.0.8.72 also. I have tried several times uninstalling and rebooting, installing v9.0.8.72. leeting it activate and scan and rebooting, but the notication are repaearing often again. I've support another support ticket today 3/2 and currently waiting for a reply.
 
This bug is very annoying and needs immediate attention. Hope maybe you might have some ideas too.
 
Thanks for your help!
 
wtd3
G
Userlevel 3
Re: Notices of Webroot turned off in Windows 10https:///t5/Webroot-SecureAnywhere-Antivirus/Notices-of-Webroot-turned-off-in-Windows-10/m-p/242431 19m ago
Just applied this fix from support.......................
 

The issue you are having was caused by a Windows Update to their Security Center over the weekend. Webroot SecureAnywhere is on and it is protecting your device despite what Windows Security center is saying.

To resolve the issue, please follow the steps below:

1. Click on the Start button.
2. In the search bar at the bottom of the Start Menu, type "Services" and click on the result "Services" under Programs.
3. Scroll down until you find "Security Center" and double-click on it.
4. In the window that comes up, find "Startup type" and change the selection from "Automatic (Delayed)" to "Automatic."
5. At the bottom of the window, click "Apply" and then "OK."
6. Close out of all the windows and restart your computer.

Windows Security Center should now be fixed and displaying the correct information for SecureAnywhere.

Should you have additional questions, please send us a reply in the "Send another message:" section of this page.

Regards,

The Webroot Support Team
..........and make yourself a Great Day! Cheers,Lyle
larryc43230
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Yes, I submitted a Support Ticket for this several days ago. The tech who responded stated that the glitch was introduced with the new build of Windows (10586.122), and advised me to change the Security Center service to run At Startup rather than At Startup (with delay). This appeared to help, and I reported that, but a few hours later the bogus notifications began again. And now I'm getting the same notifications on my other PC as well. I've added this information to my support thread.
 
I'm also posting here in the hope that someone might magically come up with a solution sooner.
 
--Larry
Baldrick
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Hi VivB
 
Welcome to the Community Forums.
 
I completely understand your position & view, but you have done the best thing in the circumstances by opening the support tickets.
 
Whilst the ticketing system is people 24/7 given it is the weekend it can take a little longer for the team to respond...plus if it s something that Microsoft have caused to break due to the recent update then again that can take longer to deal with given that the no doubt the Supportt Team will need to contact Microsoft about.
 
Hopefully, they will be able to definitive resolve the issue shortly, given that they have already brought out a fix, albeit one that does not seem to work in all cicrcumstances and for all users affected.
 
So please keep watch in the Community for developments on this.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
V
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thanks! Reading through some threads have discovered (I'm a newbie here) that I shouldn't have posted a second report, because it wipes out the first ticket. So, that hasn't helped. But at least I can see I'm in the queue and getting support from the community.
Cheers
 
Baldrick
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No worries, VivB...as one of our Gurus, TripleHelix, has just said in another thread on this issue...PAtch Tuesday is coming up and hopefully Microsoft will come up with goods, as by all accounts it is not just WSA that is affected.
 
Keep watching this space and the Community in general for updates on this.
 
Regards, Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
RetiredTripleHelix
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Not here. Have you updated Windows today? https://community.webroot.com/t5/Security-Industry-News/Microsoft-Security-Bulletin-Summary-for-March-2016/td-p/243114 and https://community.webroot.com/t5/Security-Industry-News/Cumulative-update-for-Windows-10-Version-1511-and-Windows-Server/td-p/243119
 
Daniel
 
EDIT: I see you did but I still say it's not WSA or everyone would have this issue and I don't so to me it's a Microsoft issue as many other AV's are reporting the same: https://www.google.com/search?q=security+center+windows+10&ie=utf-8&oe=utf-8&gws_rd=cr&ei=_wnbVuXTFoO8jgSDkL_4AQ#q=Windows+10+security+center+reports+antivirus+is+not+active
 

Baldrick
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@ wrote:
Curiouser and curiouser.
 
I've found a way to trigger the bogus Windows notification at any time:

1. Open Webroot
2. Click the gear to the right of "My Account"
3. Go to the "About SecureAnywhere" tab
4. Click on "Check for software updates"

Windows immediately pops up a warning that Windows Defender and Webroot SecureAnywhere are both turned off.

I've tried this several times and it's 100% repeatable on this PC.

I have two PCs, both set up nearly identically (both are at the same version of Windows with all updates and both are running Webroot SecureAnywhere). This testing was done on my new PC, which came with Windows 10 from the factory. Oddly, this doesn't trigger the notification on my other (older) PC, which is set up very similarly with the exception that I upgraded it from windows 7 to windows 10.

--Larry
Nope, sorry, but not reproducable here whatever I try based on what you have suggested...:(
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
RetiredTripleHelix
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@ wrote:
Well bad news again. Today's (3/6/16) Windows update (OS Build 10586.164) did not fix the issue with the notifications!
 
Not happy!
 
wtd3
Yes I would be to but it's not a Webroot issue as many other AV vendors are saying the same so it's up to Microsoft to fix this sorry. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Bogus-Windows-10-security-notifications/m-p/243151#M23725
 
https://www.google.ca/search?q=Windows+10+Action+Center+reports+AV+is+off&ie=utf-8&oe=utf-8&gws_rd=cr&ei=8JDfVuW4GeXpjgTE27iYBQ
 
Daniel 😠
W
Userlevel 1
@ wrote:
@ wrote:
Well bad news again. Today's (3/6/16) Windows update (OS Build 10586.164) did not fix the issue with the notifications!
 
Not happy!
 
wtd3
Yes I would be to but it's not a Webroot issue as many other AV vendors are saying the same so it's up to Microsoft to fix this sorry. https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Bogus-Windows-10-security-notifications/m-p/243151#M23725
 
https://www.google.ca/search?q=Windows+10+Action+Center+reports+AV+is+off&ie=utf-8&oe=utf-8&gws_rd=cr&ei=8JDfVuW4GeXpjgTE27iYBQ
 
Daniel :@
Appreciate your help TripleHelix greatly however I checked out already and the links you provided and they are not current in dates posted. I did a Google search for: Windows 10 notifications that antivirus is turned off and sorted the results for the past week:
 
https://www.google.com/search?q=security+center+windows+10&ie=utf-8&oe=utf-8&gws_rd=cr&ei=_wnbVuXTFoO8jgSDkL_4AQ#q=Windows+10+notifications+that+antivirus+is+turned+off&tbas=0&tbs=qdr:w
 
Since the issue started a week+ ago, this search I provide shows that Webroot is listed on the top search results and I do not see any other posts that other antivirus programs are having issues in the last week that are related to this notification issue that are again within the last week when you look carefully.
 
However, I not saying saying that Microsoft is off the hook at all. It's just something that raises more questions and concerns. But again, I have submiited my 5th! Support ticket to Webroot since 2/26/16, which is not resulting to any solution to fix this issue and they yet to state definately whether Webroot or Microsoft is to blame.
 
With others now reporting that today's Windows Update did not fix the issue, I just am getting fustrated as I have said., but as always your help is grealy appreciated!!
 
wtd3
 
 
 
 
 
 
V
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Wow, I upgraded from Windows 7 to Windows 10 and I get notifications that Webroot and Defender are both turned off. Just now got another one. Doesn't matter where you are on the internet it just keeps popping up. As I said before, I stand with Webroot. They have never done me wrong. And as I said before, Windows support said they I am using a 3rd part antivirus and not using their Defender. Tough! I still stand with Webroot.

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