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Major Bug:Webroot blocking Netflix in internet explorer 11

  • 23 October 2013
  • 26 replies
  • 258 views
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I have a major annoying problem with webroot.
 
Netflix doesn't use Silverlight in internet explorer 11
 
Instead it uses HTML5
 
Problem is that whenever I try to watch netflix I get sound but no video. I just get a black screen.
 
I have done testing and realised it is webroot causing this.
 
If I disable webroot netflix works fine.
 
If I re-enable webroot then netflix stops working.
 
I don't want to be having to disable my anti-virus just to watch netflix so anyone know how to fix this without disabling webroot?
 
 
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Best answer by Jasper_The_Rasper 16 August 2014, 00:37

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Ssherjj
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Hello ExpertNovice, you state here:

Hopefully, I'm not out-of-line here.

Win 7 pro 64 bit (not win 8.1)
IE 11
WSA 8.0.4.115
I have bee unable to run Neflix under Sandboxie.
Netflix settings set as Jasper_the_Rasper demonstrated.

My security settings are set fairly high for "internet" and higher than normal in "Trusted Sites." However, by adding "http://www.netflix.com" to "Trusted Sites" netflix works fine for me. Without this, it netflix wants to install Silverlight.


On rare occassions I must follow these instructions, per Support.
To clear some issues on a PC enter the following URL
netflix.com/clearcookies



Godspeed,
Jim

------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Yes I would like to say you are never out of line in our Webroot Community Forum. Your input is very important to us and we certainly appreciate your feedback and this will help others as well! :)

So Thank you! Have a Great Day!
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
E
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Hopefully, I'm not out-of-line here.
 
Win 7 pro 64 bit (not win 8.1)
IE 11
WSA 8.0.4.115
I have bee unable to run Neflix under Sandboxie.
Netflix settings set as Jasper_the_Rasper demonstrated.
 
My security settings are set fairly high for "internet" and higher than normal in "Trusted Sites."  However, by adding "http://www.netflix.com" to  "Trusted Sites" netflix works fine for me.  Without this, it netflix wants to install Silverlight.
 
 
On rare occassions I must follow these instructions, per Support. 
To clear some issues on a PC enter the following URL
netflix.com/clearcookies
 
 
 
Godspeed,
Jim
 
 
RetiredTripleHelix
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Excellent and Thanks again!
 
Daniel 😉
Jasper_The_Rasper
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Daniel I can confirn that it IS using HTML5, I went to close it and the box had changed.
 

RetiredTripleHelix
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@ wrote:
Well at least we know that it can work with Webroot.
Yes and thanks for testing!
 
Daniel 😃
Jasper_The_Rasper
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Well at least we know that it can work with Webroot.
RetiredTripleHelix
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Thanks Jeff very odd, and as I can't test but have 2 VM's of Win 8.1 32bit & 64bit.
 
Daniel
Jasper_The_Rasper
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No mention of HTML5 and this is all I see

RetiredTripleHelix
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If you don't have Silverlight installed it must be HTML5? Have a look here:
 


 


 

Jasper_The_Rasper
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I do not have Silverlight installed on here and I have just got it playing direct with no app, how do I access the control panel for Netflix. This is my wifes account and I do not use it personally.
RetiredTripleHelix
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@ wrote:
Hi Daniel I am just trying Netflix on Win 8.1 64bit with IE 11 all updates, no silverlight and it is working OK
Can you test HTML5 and not Silverlight via Netflix control panel? As I said it will not work in a VM.
 
Thanks,
 
Daniel
Jasper_The_Rasper
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Hi Daniel I am just trying Netflix on Win 8.1 64bit with IE 11 all updates, no silverlight and it is working OK
RetiredTripleHelix
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Ha, ha you can tell I don't use Win 8.1 much you need to download the Netflix App from within Windows 8.1 via the Windows Store! http://apps.microsoft.com/windows/en-ca/app/d8d75bb2-c5cd-44f2-8c26-c1d1ae5b13fa it still doesn't work for me as I'm trying it in a VM.
 
Cheers,
 
Daniel ;)
 

RetiredTripleHelix
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Well this is even more strange and still on Win 8.1 32bit no WSA installed I can't get to run on Firefox & Chrome as well? Anyone with Win 8.1 can you chime in if you have Netflix? I will try on my Win 8.1 64bit to see on that as well.
 
Thanks,
 
Daniel :@
 
EDIT: I'm asking other Microsoft MVP's via private channels so if I hear anything I will post.
RetiredTripleHelix
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@ wrote:
Internet Explorer on Windows 7 does not support the encrypted HTML5. It works for you because you are using Silverlight.
 
On Windows 8 you don't need to have silverlight for Netflix. It should work using HTML5.
 
I have no intention of installing Silverlight for security reasons and as Webroot blocked netflix from working and I had absolutely no helpful replies from webroot support via email(Telling me to install Silverlight is not helpful) I was forced to let my webroot expire and will not be renewing. Ever
 
 
OK I couldn't even get to work on Win 8.1 with all updates and then I uninstalled WSA rebooted and still the same so what ever the problem is I don't think it has to do with WSA but a very strange issue indeed I even tried to use Silverlight and still no go. And I couldn't even get there from HTTP only HTTPS?
 
Daniel :@
 


 


 


 
 
RetiredTripleHelix
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I will check on my Win 8.1 VM and reply back!
 
Thanks,
 
Daniel
M
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Internet Explorer on Windows 7 does not support the encrypted HTML5. It works for you because you are using Silverlight.
 
On Windows 8 you don't need to have silverlight for Netflix. It should work using HTML5.
 
I have no intention of installing Silverlight for security reasons and as Webroot blocked netflix from working and I had absolutely no helpful replies from webroot support via email(Telling me to install Silverlight is not helpful) I was forced to let my webroot expire and will not be renewing. Ever
 
 
RetiredTripleHelix
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Hello and Welcome to the Webroot Community!
 
I just checked again IE11 on Win 7 x64 and no problems here?
 
Daniel
 


 


 

P
I don't know if this post will help anymore or not.  I am running IE11 with webroot and had the same troubles with Netflix.  The problem isn't necessarily webroot, but the communication between IE and webroot on security certificates.  The above workarounds, like disabling HTML5, can help, but will tend to leave you exposed to the vulnerabilities in Silverlight.  An easier solution goes through IE itself.  Under Internet Options, select Security -> trusted sites. Click on sites button. Uncheck on the bottom 'Require Server Verification (https://)' option and add *.netflix.com to the trusted list.
I hope this helps others out there!
D
I have IE11 and when i unchecked the HTML5 box and tried netflix it still gave me the same error, this was afer closing and opening the browser,
RetiredTripleHelix
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@ wrote:
Thanks.
 
That works for the desktop browser.
 
It's still a problem that webroot needs to fix though as I do most of my browsing with the metro browser and that doesn't support silverlight.
 
Besides what happens when other video sites start switching to HTML5. Will webroot block those too?
At Least we got to work for the IE11 Browser and I'm sure the Developers know and working on it for a future Build we will wait and see what a Webroot Staff member says about it.
 
Cheers,
 
Daniel 😉
M
Rank
Thanks.
 
That works for the desktop browser.
 
It's still a problem that webroot needs to fix though as I do most of my browsing with the metro browser and that doesn't support silverlight.
 
Besides what happens when other video sites start switching to HTML5. Will webroot block those too?
RetiredTripleHelix
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Ok I found the issue and to fix it use IE11 and go into your Netfix Account and go into settings and Uncheck and follow the following messages and it works fine after! So it's not really ID Shield IMHO as Silverlight works very well. ;)
 
Daniel
 

M
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Windows 8.1 64bit.
 
Webroot blocks netflix video in both the metro and desktop browsers
RetiredTripleHelix
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What version of OS Win 8.1 32bit or 64bit or other?
 
Thanks,
 
Daniel

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