Missing Identity Shield Padlock

I'm not saying your wrong at any point but the more info the better. With that being said yes you could of found an issue so @ will come by and make a comment to see what he thinks! I just don't give any time table as he is in Europe as far as I know.
 
Cheers,
 
Daniel 😉

@ wrote:
So your saying I need to need to have the WSA icon showing all the time to address this? Again if that's what I need to do then it is clearly a WSA graphical bug and needs to be addressed. As long as I still have the same protection regardless of seeing a padlock or not then that's fine. But for other users it may not be. I am bringing up an issue which needs to be fixed. In theory if you are in a web browser session the "w" belonging to WSA should have a padlock on it. Plain and simple. Thanks. 
 @DavidP1970.............I typical response I would have expected goes like this:
 
"Thank you GTR707 for bringing up this graphical bug. I will bring this problem up to the devs attention and hopefully it will be fixed in the next build update. Thanks"
 
 

You would need to have the icon showing all the time for it to be accurate - it is a realtime indicator, not something you would check on-demand. You can just drag/drop the icon to the taskbar to show it. There is honestly negligible value in having the padlock show anyway now as it protects all websites, all the time so if you're online in a supported browser, you can assume you're protected.

There you have it!
 
Daniel
 

If the above is correct, then there actually is not problem or UI bug.  Also, please accept my apologies for not understanding exactly what you meant sooner.
 
I have the setting to keep WSA visible at all times.  The padlock indicates that the active window is protected.  If you are on a broswer screen, and click the 'show more' arrow to see the status of WSA, the browser is no longer the active component: the systray is.  The systray is NOT a protected element.
 
I tested this quite simply by seeing my WSA icon and padlock while viewing this thread.  I clicked that 'show more' arrow to view the rest of the systray and the padlock went away as the browser was not the active element now, systray is.  As soon as I clicked out of the systray, the padlock returned as the browser was again the active element.
 
What you are seeing is actually totally normal and the padlock working as designed.

@ wrote:
JoeJ and others please DO NOT try and minimize what I am trying to say. I am not talking anything about "on demand". Here is an example. KAV uses a "K" in your system tray. When ever KAV is either updating or scanning the icon changes to indicate such that. REGARDLESS if it is auto hidden bu Windows. Webroot wants customer to know that there browser session is being protected. If that is the case then ANYTIME a browser is open the "w" in the taskbar should have a padlock on it. If it does not then it makes one think they are not being protected. Hence my post. If that is not the case then it is a graphical issues which needs to be fixed in an upcoming update.

• Protect. “Protected applications” are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When you run a protected application, the Webroot icon in the system tray displays a padlock:

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtectedApps.htm
 
Using the word "assume" is making an assumtion. People deserve a right to know exacts and not an assumption. "Well I guess I am protrcted". Come on. Can someone PLEASE bring this issue up to a dev and have it addressed in the next release. Gezzz

I am the lead engineer behind WSA - I understand what you're referring to but it is working by design. If you open the tray menu to view hidden icons, the tray will become the foreground window which is not a protected application, so the padlock icon doesn't show over the 'W'. All you need to do is have the tray icon show in all cases and it will accurately reflect the active state of the foreground window. There isn't a workaround for it because the foreground window will change to the system tray when clicking the expand button on the system tray.

Its only there if I close out WSA and reopen it. The its there for a brief 10 seconds. Is it suppose to be there all the time? Is yours there all the time?

No, that is not normal.  However, do you have something running in the background that would be removing the focus from the browser?  If you navigate to a new page on the browser, does the Padlock return then?

Yes! Even to your reply with 6 tabs open in Firefox. I know your a Chrome man did you check the scan log for Chrome files with [u] in front?

Its a Chrome issue and I really wish Webroot would address this. I just opened IE 11 and clicked over to the system tray and I have a "w' with a padlock. But not with Chrome. 

This is WSA AV only and I already submitted a ticket. If you seacrh the forum there are tons more like me. 

The AV only does not have the Passwrod Manager function.

No need to be rude: I was typing my comment during the time you ID'd it as AV only: I simply did not see that before my reply hit.
 
In any event, as there are some issues with Chrome that I have seen which were resolved by a reinstall of chrome, you might try that and see if it helps.
 
It certainly won't hurt you know 🙂