Replacement Key Code isn't accepted by Webroot Program after prolongation

Hi Folks,

I just bought a prolongation for Webroot Secure Anywhere. After installing I was asked to enter the issued key code, so I did.

BUT after hitting  the activate button I got the following Error:

 

ERROR FZLC1111: A replacement key code has been issued and must be used with this product line.

 

Even after checking and re-checking the issued key code I got teh same error message over and over again.

My old version expires within 5 days, so a solution is quite urgent.

BTW, I did remove (un-install) the previous version and re-installed the new one with the same result.

Any help in this would be appreciated.

Thanks in advance

Aad

Follow Up:

 

I did request my keycode as suggested and recieved the following email:

 

Dear Valued Customer,



Thank you for choosing Webroot!  Below are your

download and installation instructions for Webroot SecureAnywhere

Antivirus.



You must use this keycode during installation and all future

installations:



Keycode:here stood the issued keycode. This one still doesn't work

New keycode format:here stood the keycode from my expiering product

Product Name:WAV

Expires:2013-11-25 09:27:44

Allowed Users:1

 

So, what else can I do to make the prolongated version work?

Aad