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Tired with FALSE POSITIVES!!

Matrix_Leader
Rank
Userlevel 4
The speed at which a false positive is white-listed is great, but common whats going on here? it seems like WSA flags every file in the universe as a virus until someone specifically asks for it to be white-listed, I reported like 4 FPs this week

now this is the 4th: http://dlcdnet.asus.com/pub/ASUS/nb/Apps_for_Win8.1/LiveUpdate/LiveUpdate_Win81_64_VER327.zip  The zip itself is not the virus, once you install the Live updater, when it runs, that gets flagged as a virus!

for the love of good it's an ASUS updater!

seriously considering to switch solutions as I can't deal with so many FPs and I thought Panda Cloud AV was bad! this is horrible!
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Best answer by RetiredTripleHelix 10 March 2014, 00:45

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32 replies

Matrix_Leader
Rank
Userlevel 4
well the first time it detected the virus I allowed it to run maybe that's why
Matrix_Leader
Rank
Userlevel 4
Reply from Support:

Hello,

We very much apologize again for the issues you have been having. We have reversed this false detection in our system as well.

Regards,

Webroot Threat Research
----------------------------------------------

I'm gonna give WSA one last try, hope I don't get another FP this week :)

thanks all for your support
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
Yes that's what's it's meaning so I would contact support!
 
Daniel
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
@MaXimus wrote:
Reply from Support:

Hello,

We very much apologize again for the issues you have been having. We have reversed this false detection in our system as well.

Regards,

Webroot Threat Research
----------------------------------------------

I'm gonna give WSA one last try, hope I don't get another FP this week :)

thanks all for your support
Well to me it's better to be over protective and at least they fixed the FP for you!
 
Daniel 😉
S
I just found this post on Yahoo. I don't blame you for getting upset I had the same problem so I dumped Webroots crappyActually webroot doesn't create viruses it just gets a lot of false positives but yes I hate webroot for other reasons. It has way too many problems and cons to be distributed with OEM computers software.
Rakanisheu Retired
Userlevel 7
Your right we dont create Viruses , we leave that to the malware authors. Your last few posts are just about slamming our product. I am sorry you dont like our software but spamming our forum with negative feedback isnt really helping anybody. 
R
Rank
Userlevel 7
@ , sorry you feel so negative about Webroot.  Your negativity accomplishes nothing. Lets not KILL THE MOOD in the community.  We are here to help eachother. SO I will ask you again to please read the https:///t5/Community-Announcements/Webroot-Community-Guidelines/td-p/2 AND follow them.

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