1) I want to shut down Webroot Secure Anywhere and regain control of MY iMac.
2) Once I get control of my device, I want to uninstall this malware...
Can you help?
Best answer by JeffHall
View originalBest answer by JeffHall
View originalHere Here:Welcome MidnightRun! To the WSA Forum!@ wrote:
Ive done as stated above, yet my computer will not shut off no matter how long I hold down the power button!! The most it does is go into sleep mode, which doesnt fix anything. Ive tried force closing the Webroot application and it will not close.
I am using the mac book air
Please help.
From the steps above:@ wrote:
Webroot won't respond at all
And what does it mean to "Boot into safe mode"?
I believe Tech Support told me to uninstall Webroot from safe mode but I'd advise a support ticket first. Really because you are not familiar with safe mode. EDIT Pull the Battery and wait then put back in and reboot.@ wrote:
From the steps above:@ wrote:
Webroot won't respond at all
And what does it mean to "Boot into safe mode"?
2) Boot the Mac into safe mode by powering on the Mac and holding down the "Shift" key until it starts booting into safe mode [I released the shift key when I saw the progress thermometer start showing progress.]
It basically means that the OS loads, but it doesn't load any of the extra programs that normally load at startup. It is a bare bones boot-up for diagnostic purposes or to fix problems.
Yeah, if you can't get it shut down then not much you can do on your own. Support will be able to help with getting this resolved for you.@ wrote:
I see. Just can't do that until I can cut this thing off :/
@ wrote:
I believe Tech Support told me to uninstall Webroot from safe mode but I'd advise a support ticket first. Really because you are not familiar with safe mode.@ wrote:
From the steps above:@ wrote:
Webroot won't respond at all
And what does it mean to "Boot into safe mode"?
2) Boot the Mac into safe mode by powering on the Mac and holding down the "Shift" key until it starts booting into safe mode [I released the shift key when I saw the progress thermometer start showing progress.]
It basically means that the OS loads, but it doesn't load any of the extra programs that normally load at startup. It is a bare bones boot-up for diagnostic purposes or to fix problems.
@ wrote:
MidnightRun wrote: Done. Sounds Good MidnightRun..Please let us know what Support recommends or what they said so we can help others with this problem if it arises again. GoodLuck and hope to see you back ..So Sorry for your issues!
BIG EDIT@
Here's what I found for shutdown On a Mac without an eject key (like the MacBook Air or MacBook Pro Retina Display), you can force your computer to shut down at any point by pushing Command + Control + Option + Power button. Before you resort to this, first try a force quit on a problem application by pushing Command + Option + Esc.
Hello MidnightRun, welcome to the community!@ wrote:
Done.
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