Hello,
I'm trying to use my Webroot Password Manager which has worked well before.
But now when I try to access it, I'm getting an error that says:
Login Attempt Failed
reason = ajaxerror
It seems like a problem on the serverside.
Does anybody know if this is a current known issue or if Webroot knows about this?
Is this only happening to me?
Thank you.
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Good for you (I haven't btw as I've never used Webroot PWM ;)). If possible, do keep us posted. Thanks!@ wrote:
I have my FTC complaint in and i hope many others file as well
(Latest reflections from the Community stalwarts on this issue to be found from here onwards)
Thanks for the link, I had not seen that but No, I dont drink koolaide and I stand by my statement that I don't feel that Webroot is invested in correcting this issue.@ wrote:
@
I agree with what you say except your last statement:
Not true (unless you don't believe the following: this (and the following posts) and this (for Webroot's timeline for correcting this issue). Far from ideal, agreed, but not the same as what you say in your last statement.@ wrote:
Im very much convinced webroot has no concern in correcting this issue
Btw, if Webroot Sales reacted in the way you say, and if the context you describe is accurate, that would be certainly inappropriate.
I work in IT and I understand the release cyclce etc for any kind of new release or patch. 6 months to fix a production issue would not work in my shop, its unacceptable by any measure.
I have my FTC complaint in and i hope many others file as well
I agree with what you say except your last statement:
Not true (unless you don't believe the following: this (and the following posts) and this (for Webroot's timeline for correcting this issue). Far from ideal, agreed, but not the same as what you say in your last statement.@ wrote:
Im very much convinced webroot has no concern in correcting this issue
Btw, if Webroot Sales reacted in the way you say, and if the context you describe is accurate, that would be certainly inappropriate.
Ive had the same problem ongoing since Sept, I recently filed a complaint with the FTC. Webroot is advertising and selling a product that they either cannot or will not support which is called consumer fraud. I spoke with someone from the sales area and asked about a refund, was told it was over the 60 day return policy, etc he got very nasty and hung up on me. Im very much convinced webroot has no concern in correcting this issue@ wrote:
To me they need to refund us all for paying for a software that INCLUDED a password program .... with NO word that it only works on ??????. $$ are due back to us all .... OR ... an immediate fix.
If this is a 3rd party program ... as we have paid for what we have not received ... Webroot should immediately send a working password program as an update with an email notification and instructions as to how to get ALL the passwords/sites into the new program.
Yes this is work .... but that is the name of the game! They buck stops @ webroot!!
I also have had this problem. I use Firefox. After several support tickets on this problem of NO password manager ... the tickets were closed.
To me they need to refund us all for paying for a software that INCLUDED a password program .... with NO word that it only works on ??????. $$ are due back to us all .... OR ... an immediate fix.
If this is a 3rd party program ... as we have paid for what we have not received ... Webroot should immediately send a working password program as an update with an email notification and instructions as to how to get ALL the passwords/sites into the new program.
Yes this is work .... but that is the name of the game! They buck stops @ webroot!!
To me they need to refund us all for paying for a software that INCLUDED a password program .... with NO word that it only works on ??????. $$ are due back to us all .... OR ... an immediate fix.
If this is a 3rd party program ... as we have paid for what we have not received ... Webroot should immediately send a working password program as an update with an email notification and instructions as to how to get ALL the passwords/sites into the new program.
Yes this is work .... but that is the name of the game! They buck stops @ webroot!!
See this (and the following posts) and this to get a better angle on what is happening. Far from ideal, I admit, but it does help better understand what is going on.@ wrote:
well it is now the Holiday shopping season and once again, or is is still, the genius engineers can't figure out how to make the password module work.
EDIT: but I see that you have also visited and contributed to that thread.
See this (written just 4 weeks ago).@ wrote:
Really doubting how good the important things like the virus scans and malware modules are if the password module keeps failing like this. Can't wait for the license to expire and move on.
In truth, there is a strange incongruity between the sheer excellence of Webroot's malware modules and the (imho) mediocrity of many of its bells and whistles, this perhaps being highlighted more than ever before by the current problems with its Password Manager.
Please don't confuse the one with the other (and if you have the patience—and I fully understand if you don't :(—wait and see what Webroot come up with their solution to this problem—see also this).
Userlevel 2
well it is now the Holiday shopping season and once again, or is is still, the genius engineers can't figure out how to make the password module work. Same error code reason = ajax error. Good thing I downloaded the passwords and have them saved the last time it worked briefly.
Really doubting how good the important things like the virus scans and malware modules are if the password module keeps failing like this. Can't wait for the license to expire and move on.
Really doubting how good the important things like the virus scans and malware modules are if the password module keeps failing like this. Can't wait for the license to expire and move on.
heres another belly laugh
I can now log in to password program and there are no passwords
i guess it will take another month for the 'hero' engineers to figure out this one too.
thanks for nothing
I can now log in to password program and there are no passwords
i guess it will take another month for the 'hero' engineers to figure out this one too.
thanks for nothing
Userlevel 2
Thanks for the belly laugh.
Well, for what its worth; I understand the office has a great Ping-Pong table.
Userlevel 2
Well it has now been since 9/24 that password manager has not worked. It has been since early October since I have heard anything from Webroot support about the issue. I have sent two messages since 10/18 and no response. Does anyone know whether they have abandoned the password manager module or have en estimate of when it will be working again? Or is it time for us all to officially give up hope it will ever work? This has been the worst customer service experience have have had with an app or service provider and that includes the cable company!
Userlevel 7
Look in the Browsers Extensions.@ wrote:
I am unable to find anyway to disable PWM ( I use WSA complete btw). Could ProTruck kindly give clues please!!
I am unable to find anyway to disable PWM ( I use WSA complete btw). Could ProTruck kindly give clues please!!
When I first installed Webroot Complete years ago, there was no option to disable the Password Manager feature. I tried to make it work with my LastPass without success (install, re-install, repeat). That's when I reverted to Webroot Antivirus. I am glad to know that now you can disable the Password Manager in Webroot if desired.
In my opinion, I always thought that Webroot Complete should have detected my LastPass installation and not install the built-in PWM by default. That would have been a very elegant solution.
Again, I am pleased that now you have the option to disable it. Thanks!
In my opinion, I always thought that Webroot Complete should have detected my LastPass installation and not install the built-in PWM by default. That would have been a very elegant solution.
Again, I am pleased that now you have the option to disable it. Thanks!
Userlevel 7
I've been running LastPass on all 3 of my computers (1 Mac and 2 Win 7) now for about 2 years with WSA Complete without a problem. If your running WSA complete and want to use LastPass, just disable WSA's Password Manager. Please Note: When downloading and installing a New Password Manager to your computer and you have other Password Managers installed already, Please disable the Password Managers already installed before downloading and installing a new. After installing you can pick what Password Manager you want to use.@ wrote:
Be adviced that if you use Webroot Plus or Complete they will override the LastPass installation.. That's why I use LastPass with Webroot Antivirus which does not include a password manager.
Thanks @ for the clarification. I had been concerned that the Firefox Lastpass Password Manager bugs were perhaps not limited to just Webroot's version. The negative comments in the official Firefox LastPass reviews page worried me (still do). Anyway, at least we know that this is not the case with any of your three devices. Hopefully the problems reported in those reviews are isolated
Hi DAF.@ wrote:
Webroot uses a customized version of LastPass password manager.
I use the free version of LastPass and Webroot Antivirus. LastPass has worked flawlessly for several years now. I love it!
Be adviced that if you use Webroot Plus or Complete they will override the LastPass installation.. That's why I use LastPass with Webroot Antivirus which does not include a password manager.
When I go over to the Reviews Page for the LastPass Firefox Browser Extension, I see people encountering similar problems over there as Webroot customers are over here. Maybe not everyone but a considerable number nonetheless.
Out of curiosity, do you use your LastPass Password Manager with Firefox?
Userlevel 2
Excellent. I'll look it up. Many thanks.
Webroot uses a customized version of LastPass password manager.
I use the free version of LastPass and Webroot Antivirus. LastPass has worked flawlessly for several years now. I love it!
Be adviced that if you use Webroot Plus or Complete they will override the LastPass installation.. That's why I use LastPass with Webroot Antivirus which does not include a password manager.
I use the free version of LastPass and Webroot Antivirus. LastPass has worked flawlessly for several years now. I love it!
Be adviced that if you use Webroot Plus or Complete they will override the LastPass installation.. That's why I use LastPass with Webroot Antivirus which does not include a password manager.
Userlevel 2
Today is October 21. I first emailed support September 24th. So this issue of on and of access to the password module is now almost a month old. How incompetent can they be? I am now once again unable to access my passwords. SAme error message as before...
Login Attempt Failed
reason = ajaxerror
I have sent yet another email to support (I thinki this is the 5th time this has happened?). Time for a new security and password program. Anyone have any recommendations on a replacement?
Login Attempt Failed
reason = ajaxerror
I have sent yet another email to support (I thinki this is the 5th time this has happened?). Time for a new security and password program. Anyone have any recommendations on a replacement?
Hi BillR,
Welcome to the Webroot Community.
The Password Manager issue seems to be affecting different users in different ways.Webroot support is aware of the problem and is working towards a fix but would still like all users experiencing issues to please submit a support ticket so they can evaluate each case individually. ;)
Hope this info helps,
Welcome to the Webroot Community.
The Password Manager issue seems to be affecting different users in different ways.Webroot support is aware of the problem and is working towards a fix but would still like all users experiencing issues to please submit a support ticket so they can evaluate each case individually. ;)
Hope this info helps,
thanks for the suggestion of Firefox ESR, i tried that and also tried downgrading to version FF 50, same result of 'an error occured while attempting to contact the server...'
Userlevel 1
Updated: Password Manager is now working fine for me again.
I think the developers saw this post as well as my emails.
Thanks everyone for all of the replies.
I think the developers saw this post as well as my emails.
Thanks everyone for all of the replies.
Userlevel 4
Try Firefox ESR
Mozilla Firefox ESR For Windows 64 bit.
Firefox ESR is intended for system administrators who deploy and maintain the desktop environment in organizations such as schools, governments and businesses.
Mozilla Firefox ESR For Windows 64 bit.
Firefox ESR is intended for system administrators who deploy and maintain the desktop environment in organizations such as schools, governments and businesses.
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