Best answer by Baldrick
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I was unaware of a "feature request" or the "Ideas Exchange". I like it. I will gladly start the ball rolling on this. Great suggestion. Unfortunately, I leave to go out of town shortly and will be without much internet access until Monday of next week. I would be glad to make the suggestion(s) then, or will gladly follow your lead.@ wrote:
I think that you have a point and that this would be a good subject for a comprehensive feature request (via the Ideas Exchange) which could be reviewed by the Community, suggestions for additions, etc. made and, more importantly, the request could be voted upon and if sufficient votes are garnered then it will most definitively come to the attention of the developers. :D
I have some ideas of my own that I would happuly chime in with (if not already suggested) so either you or I can start the ball rolling and hopefully, and in a constructive manner, get things changed. What do you say?
Baldrick
Hello,So, his response back to support is the following:
It will not delete actual files on your computer, it actually only removes temporary files from the computer like order history, search history and Windows temp files. The preferences within programs are just temp files, they are not actual files like pictures, music or movies they are just links to where the files are actually located. If you would like to change the settings on what our software cleans when it comes to temporary files.
1. Open Webroot SecureAnywhere
2. Go to Advanced Settings
3. Click the System Optimizer tab
4. Check/Uncheck items as you would like it and then press "Save"
You should still be able to get to all your media files normally, you just have to go to where the file is located on your computer.
Thanks,
Webroot Support Team
I have nearly 500 songs in my music library. Organizing them into playlists was hours upon hours of work. WinAmp's playlists and preferences should not be grouped under "WinAmp recently used files list," which was the only option in the aforementioned configuration list.I have to agree with my son here. I think this is an issue that WSA needs to address some how; at least prevent it from happening in the future, since nothing can be done in my son's case. It's apparent to me anyhow that more guidance needs to be provided for the System Optimization product/process.
Never mind that there is no indication or confirmation that System Optimization deletes files at all, so people running it for the first time (like I did) don't know that you need to configure it that way. Temp files are still files.
Yes, I can get to my media files normally, but the hours I put into organizing them is all gone with no way to recover it and no confirmation before they were deleted. Do you see where the problem is?
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I see... There may be a bug there. I also had that, and then I ran Optimizer, and now I have a nice proper list. I wonder if for some reason on the first running it fails to log.. but will log after that? (I have only it two times now since I last installed WSA).@ wrote:
@DavidP1970 wrote:
Also, you can see the log of what was removed.@ wrote:
I'm the aforementioned son.
Yes, it happened after using system optimization.
The log for this is:
Mon 2013-12-09 03:08:50 - Beginning cleanupMon 2013-12-09 03:08:50 - Cleanup finished
I findi t entirely unacceptable that a process that deletes files from your computer would neither ask for confirmation before doing so nor list what, exactly, it has deleted. I have no idea what else it has removed.
The only way I know it actually deleted files at all is this problem, as well as it telling me "404MB of files removed."
Well, nice. But I have no idea whether those were files I needed or not.
Open the WSA User Interface. Click the gear tool next to Utilities. Click the System Optimizer tab. At the lower right corner, click View Log. That will show you all the files removed.
The log you just mentioned is the log I posted in my first post. I followed those precise steps.
@DavidP1970 wrote:
Also, you can see the log of what was removed.@ wrote:
I'm the aforementioned son.
Yes, it happened after using system optimization.
The log for this is:
Mon 2013-12-09 03:08:50 - Beginning cleanupMon 2013-12-09 03:08:50 - Cleanup finished
I findi t entirely unacceptable that a process that deletes files from your computer would neither ask for confirmation before doing so nor list what, exactly, it has deleted. I have no idea what else it has removed.
The only way I know it actually deleted files at all is this problem, as well as it telling me "404MB of files removed."
Well, nice. But I have no idea whether those were files I needed or not.
Open the WSA User Interface. Click the gear tool next to Utilities. Click the System Optimizer tab. At the lower right corner, click View Log. That will show you all the files removed.
I am not sure on that one, again, I don't use WinAmp. I do not know if it will remove the play lists, or only the recently played history.@ wrote:
WinAmp is listed only for its "Recently Used File List". So something seems to be off here.
Also, you can see the log of what was removed.@ wrote:
I'm the aforementioned son.
Yes, it happened after using system optimization.
The log for this is:
Mon 2013-12-09 03:08:50 - Beginning cleanupMon 2013-12-09 03:08:50 - Cleanup finished
I findi t entirely unacceptable that a process that deletes files from your computer would neither ask for confirmation before doing so nor list what, exactly, it has deleted. I have no idea what else it has removed.
The only way I know it actually deleted files at all is this problem, as well as it telling me "404MB of files removed."
Well, nice. But I have no idea whether those were files I needed or not.
I would urge you to try again, but go into the advanced options of System Optimization next time. I do not have that program installed, but I have several that keep data sets. Many of them you can 'opt out' of System Optimization before running, and I would suspect that WinAmp might be able to be exempt from having its files disturbed as well.@ wrote:
I'm the aforementioned son.
Yes, it happened after using system optimization.
The log for this is:
Mon 2013-12-09 03:08:50 - Beginning cleanupMon 2013-12-09 03:08:50 - Cleanup finished
I findi t entirely unacceptable that a process that deletes files from your computer would neither ask for confirmation before doing so nor list what, exactly, it has deleted. I have no idea what else it has removed.
The only way I know it actually deleted files at all is this problem, as well as it telling me "404MB of files removed."
Well, nice. But I have no idea whether those were files I needed or not.
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