Does this have anything to do with my Backup and Sync still not functioning? Support is still working on that and said it "should" be resolved in a couple of weeks.
Best answer by shorTcircuiT
View originalBest answer by shorTcircuiT
View originalSorry to say but the received reply from support is completely off.
@ wrote:
Thank you for your post .
Error Code 21 represents a communication problem between the user process and the service process plugin. The best way to investigate is by Opening or Updating a Support Ticket where we can collect logs and compare the versions of the agent and the plugin. This is caused by an unexpected termination of WSA and can be fixed by restarting WSA, rebooting the system, or relogging into Backup & Sync from the agent.
If you would like to help us investigate further and find a permanent solution, please go the support route by opening a ticket. Be sure to put Error Code 21 in the subject and https:///t5/notes/privatenotespage/tab/compose/note-to-user-id/1016 when the ticket is created so that I can ensure that detailed notes are added to the ticket and that the process runs smoothly.
Hello Mike,
@ wrote:
Thank you for your post .
Error Code 21 represents a communication problem between the user process and the service process plugin. The best way to investigate is by Opening or Updating a Support Ticket where we can collect logs and compare the versions of the agent and the plugin. This is caused by an unexpected termination of WSA and can be fixed by restarting WSA, rebooting the system, or relogging into Backup & Sync from the agent.
If you would like to help us investigate further and find a permanent solution, please go the support route by opening a ticket. Be sure to put Error Code 21 in the subject and https:///t5/notes/privatenotespage/tab/compose/note-to-user-id/1016 when the ticket is created so that I can ensure that detailed notes are added to the ticket and that the process runs smoothly.
For the information to Forum Members: If your running Norton or Avast with WSA and for some reason you have to uninstall Norton or Avast, Backup & Sync will go to error 21. I haven't seen it happen while uninstalling MSE with WSA.@ wrote:
I booted my laptop today morning and noticed the error 21 too. Backup & Sync didn't work and the two radio sliders were greyed. I couldn't enable neither function and also Anywhere folder couldn't be accessed from the WSA GUI.
I tried everything except this as I overlooked this option in GUI. Thanks for the hint. Will try it next time if it happens again.@ wrote:
I had the same problem yesterday afternoon. Luckily I was able to solve mine by using the "Log in as a different user" and entering in my information again.
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