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Browser extension problems

D
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I'm on Mac and when offered to install a browser extension it installs on Safari but not on Chrome.
 
Than every few days it offers me again to install it.... if I'm fast to click "Don't install", then it's "ok" (except for the fact that this is really bothering me and that it doesn't work on Chrome - at least stop asking me if it just cannot be installed - or I don't want it installed). The worse thing is if I don't cancel that dialog imediatelly then my Chrome browser with 100 open tabs just crashes (http://cl.ly/image/021c2q0X2n3k) - unacceptable!
 
There is no option in the settings to disable checking if browser extension is installed.
 
I wrote to support 8 days ago and no answer...
 
Also I cannot find the instructions to uninstall Webroot from my Mac for the time being (or forever if not fixed).
 
What can I do?
david
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Best answer by davidhq 26 March 2014, 00:35

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Ssherjj
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David. ..will check those links..mucho grascious..
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj
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SSmartphones cant type
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj
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Yes...anyways I'll do sime reasesrch myself when i get home..i have a WF in rhe securuty browser if Safari..2.2 i think and in my extensions it shows 1.1for. Webroot filter..geeze...
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
shorTcircuiT
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It is normal... it is old and overheats.   🙂  I am used to hot swapping to the tablet as needed  :)
Ssherjj
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Oh my word...not a crash..something is conflicting i think but cant get ti my Mac system yet anyways. ..appreciate your help and hope u get your computer back and running soon. .
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
shorTcircuiT
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SSherjj, 
 
The problem with your Chrome might be releated to THIS THREAD.  Once an extension has been manually removed, Chrome has built in protection that will bar it from being re-intalled automatically.  It almost sounds like yours attempted to update itself, but the coding did something wrong and Chrome thinks it was removed manually........  Chrome can usually tell when an extension was removed for update in which case it allows reinstall.
 
The filter extension has been fully rolled out for quite some time now..
 
Sorry to ramble, computer crashed while i was typing and i continued on the tablet....also thinking about all of the various posts trying to figure it out :-) 
Ssherjj
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Thanks David, but isn't the Webroot Filtering Extension new? Or am I missing something here..I will check..both browsers..I believe I might have old WFExtension in safari.
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
shorTcircuiT
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SSherjj, 
 
do your currently still have an older version installed?  If you do a search, is it marking the results correctly?
Ssherjj
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Hi, I'm having issues with the web filter extension wanting to install every time I open my Chrome browser which is my default browser..the problem lies in Safari, Mac)..When I'm on Chrome, Safari pops open a Webroot browser Security extension box saying Webroot filter extension is not installed in your default browser..click to install this extension in all supported browsers or cluck to disable the web threat shield. Does this make any sense? Please advise...should I uninstall extensions in both browsers and try to reinstall?
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
Ssherjj
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Hello..yes it is Daniel. .
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
RetiredTripleHelix
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@ wrote:
😃 Well Daniel us Mac users have two choices that Im aware of and thats CHROME or SAFARI...I choose Chrome..;)
Is the Extension in your Chrome on the Mac and Safari also?
 
Thanks,
 
Daniel
RetiredTripleHelix
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@ wrote:
Cheers Daniel :D
 
Strange but I have rechecked the .CRX that I have in (as you very rightly corrected me) C:ProgramDataWRDataPKGChrome and it is very definitvely not 1.1.0.32 but 1.0.0.32 as I posted...so I must have a partial issue of it not having updated correctly when the v8.0.4.68 update came out.
 
Will have to check that out. :(
 
Regards
 
 
Baldrick
Yes I had to drag the new file in Chrome to install the last thing I heard from Joe it's because of Chrome and the info here: https://community.webroot.com/t5/Release-Notes/PC-Agent-release-notes-for-version-8-0-4-68/m-p/93074#M423 but I guess it didn't work? Also I deleted the older version of the file in the same Folder.
 
Daniel
D
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Yes, Mozilla always promises that Firefox is not extremely slow anymore in this release but it always is. It's impossible to work with it, so slow 😞
Ssherjj
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😃 Well Daniel us Mac users have two choices that Im aware of and thats CHROME or SAFARI...I choose Chrome..;)
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
RetiredTripleHelix
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@ wrote:
😉 Great info  Daniel, I checked my Chrome extensions also and I also was missing the checkmark in URLs.
 
Thanks for the posts everone..Sherry
Did you get it to work Sherry?
 
Daniel
RetiredTripleHelix
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@ wrote:
Hi Daniel
 
Could this be a case of Chrome not being installed in Program Files but rather in Appdata (as per the other thread in relation to Chrome)?
 
Also, wonder if there is any mileage in liontamer extracting the .CRX that he has on his Mac and dragging that into a Chrome browser panel on his PC?  As they both need to work with Chrome I would assume (perhaps riskily) that the extensions would be the same.
 
Thoughts?
 
Regards
 
 
Baldrick
It could be I just installed Chrome last month to help users but I knew that some have it installed in Appdata and it should be in Program Files or for 64bit Program Files (x86) and yes it's a Chrome issue also I had to drag the password manager file in there as well! Now I know why I never liked Chrome I'm a Firefox man!
 
Cheers,
 
Daniel 😉
Ssherjj
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😉 Great info  Daniel, I checked my Chrome extensions also and I also was missing the checkmark in URLs.
 
Thanks for the posts everone..Sherry
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security
RetiredTripleHelix
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Great yes you would have to restart the Browser but let us know for sure!
 
Cheers,
 
Daniel 😉
D
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Daniel,
 
Thank you! I didn't have that checked... :( 
Nowhere did it warn me that I have to do that.
 
Now I have it checked but still no indicators... I'll try restarting the browser a bit later.. now I have too many open tabs and a slow internet connection here where I am currently. It would last too long to reopen them.
D
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Yes, I did that ... :)
 
ok, also the third reason I posted this here is because I hate when support doesn't read inquiries well or just ignores them. I hope they will do less of that if I bring it out to others as well. 
RetiredTripleHelix
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Can you check to see if it is all checked in Chrome?
 
Thanks,
 
Daniel
 


 

Baldrick
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Hi davidhq
 
Thanks for the feedback...your point about "...have to install Password Manager, but that doesn't make any sense" seems correct to me; I cannot fathom the rationale behind it..., and so I would get back to Support (if you have not already) and advise them of your scepticism/ask them to clarify the advice just in case there is a misunderstanding.
 
Regards
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Baldrick
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Hi liontamer
 
Thanks for the clarification on both points...especially the one re. the Mac version of the extension (apologies but I do not own a Mac and so have no access to one to see if that approach was feasible)...so I have learnt something new tonight...Excellent http://www.forumsextreme.com/images2/sHa_clap.gif.
 
Looks like you are back to awaiting the good offices of the Support Team, when the person on holiday returns.  As and when he/she does and you have the benefit of their expertise perhaps you would post back here and share what transpireed...so that we can add whatever was down to resolve the issue for you, to the Community knowledge, for the betterment of future sufferers of this sort of issue.
 
Much appreciated. 
 
Regards
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
D
Rank
Userlevel 2
Hi,
 
it's me again.. I noticed that although the extension is installed in Chrome, there are no indicators.
 

So in Safari I have: http://cl.ly/image/3J2X0s1Y3732 

but in Chrome I don't have that: http://cl.ly/image/1l3j0L3U2x1C 
 
support just responded saying something about that I have to install Password Manager, but that doesn't make any sense and also it would require me to upgrade the product... I don't want Password Manager...
 
I wrote this here for two reasons: to maybe get a correct answer from here and so that there will be also information about this kind of problem in this thread for others to see.
 
regards,
david
L
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Oh duh...the Mac extension is already in Chrome and is labelled as a Webroot Filtering Extension Mac, so I don't know what would be gained.
 
Thanks!
 
Bob
WSA Windows 8.1 64b/Mac OSX Mavericks/Some GNU/Linux stuff

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