On my Google Search page today, instead of the green/orange/yellow/red symbols next to the sites, I am getting a greyed=out symbol with the hover message, "Rating not available -- couldn't connect to Webroot reputation service" and I can't seem to find out what is wrong. This is both in FF and Chrome (latest versions). My Webroot plug-in/add-on appears to be working though--the toolbar icon is green.
Anyone know what's up?
Answer
Hover message: Rating not available -- couldn't connect to Webroot reputation service?
Best answer by Mattnyc
Rebooting worked. Sorry for not trying that first.
Thanks,
Matt
Thanks,
Matt
+62Hello Mattnyc!@ wrote:
On my Google Search page today, instead of the green/orange/yellow/red symbols next to the sites, I am getting a greyed=out symbol with the hover message, "Rating not available -- couldn't connect to Webroot reputation service" and I can't seem to find out what is wrong. This is both in FF and Chrome (latest versions). My Webroot plug-in/add-on appears to be working though--the toolbar icon is green.
Anyone know what's up?
Welcome to the Community Forum!
Sorry to hear you are having problems. I'll try to help you. Can you reboot your system?
Then would you try to clear out your cookies and history with these Browsers.
Where as a search shows Webroot uses grey icons to indicate a shield is turned off. Please have a look below,
Identity Shield
Password Management Toolbar
Also the use of Bright Cloud Web Threat Shield
You could also reinstall Webroot extension : Chrome here
If you can't resolve this issue please get back to us and one of our Knowlegable gurus will be able to assist you here.
Last but least you can Submit a Support Ticket here as well free of charge.
Best Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+62Hello Webrooters!
Now I'm having the same issues as grayed out boxes...in all my Browsers FF, Chrome, Safari and I haven't a fix! Please advise.
Now I'm having the same issues as grayed out boxes...in all my Browsers FF, Chrome, Safari and I haven't a fix! Please advise.
+56I have no problem here in Canada.
TH
TH
+62Hi Daniel!
This just started and I've rebooted and I'm wondering if I should uninstall and reinstall! So weird now!
This just started and I've rebooted and I'm wondering if I should uninstall and reinstall! So weird now!
+56No don't do anything I'm sending this info to my Contact.
Thanks,
Daniel 😉
Thanks,
Daniel 😉
+62Ok all I've done is reboot!@ wrote:
No don't do anything I'm sending this info to my Contact.
Thanks,
Daniel ;)
Thank you Daniel!
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+62Hello Daniel,
Looks like Safari, FF and Chrome are back! Strange indeed!!
Looks like Safari, FF and Chrome are back! Strange indeed!!
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+56Great! Can you tell me are you using the Web Filter from the Chrome store? https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd/details
Thanks,
Daniel 😉
Thanks,
Daniel 😉
+62Hi Daniel!@ wrote:
Great! Can you tell me are you using the Web Filter from the Chrome store? https://chrome.google.com/webstore/detail/webroot-filtering-extensi/kjeghcllfecehndceplomkocgfbklffd/details
Thanks,
Daniel ;)
Yes I am but look here don't I have too many installed in Chrome?
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+56Well that's Chrome it doesn't clean the old extensions! You must be well protected does Chrome even work? :p
TH
TH
+62Hi Daniel!
Yes Chrome works! 😉
Yes Chrome works! 😉
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
+56Well I was trying to tell you nicely to remove the old ones manually! :D@ wrote:
Hi Daniel!
Yes Chrome works! ;)
TH
+62Hello Daniel!
I'll get right on it! Now do I unistall Chrome and reinstall?? Will that work? Starting clean? And of course it works! I'm on a Mac!
I'll get right on it! Now do I unistall Chrome and reinstall?? Will that work? Starting clean? And of course it works! I'm on a Mac!
+56Click on the Trash Can on old Extensions my dear! :robottongue:@ wrote:
Hello Daniel!
I'll get right on it! Now do I unistall Chrome and reinstall?? Will that work? Starting clean? And of course it works! I'm on a Mac!
TH
+62Hello Matt,@ wrote:
Rebooting worked. Sorry for not trying that first.
Thanks,
Matt
No need to be sorry! It's great you got this resolved by rebooting!
We all learn here from eachother so come on back and visit or join in! The more the merrier!!:D
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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