How do you uninstall Webroot from Windows 8???
I'm having trouble uninstalling Webroot from my laptop that is currently running on Windows 8.1. The program does not appear in the Programs list when I go to Control Panel to try uninstalling a program. Please help!!!!
Page 1 / 2
Userlevel 7
Hi JerronB
Ordinarily I would say Welcome to the Community Forums...but in this case I suppose it would be inappropriate.
EDIT: Ah, I see that David has gotten there first...;)
You should be able to uninstall WSA by using the Add & Remove Control Panel applet as per any normal Windows application. If you are having issues using that then please see this KB Article for additional information on other ways of uninstalling WSA.
Regards, Baldrick
Ordinarily I would say Welcome to the Community Forums...but in this case I suppose it would be inappropriate.
EDIT: Ah, I see that David has gotten there first...;)
You should be able to uninstall WSA by using the Add & Remove Control Panel applet as per any normal Windows application. If you are having issues using that then please see this KB Article for additional information on other ways of uninstalling WSA.
Regards, Baldrick
Userlevel 7
Hello there, welcome to the Community!
Have you read this KB Article about the command line functions to uninstall? Reboot the computer into safe mode and follow be very careful to enter the text EXACT, and do not copy and paste. The last time I tried to copy and paste it, it did NOT work due to issues with Unicode (or something like that).
Have you read this KB Article about the command line functions to uninstall? Reboot the computer into safe mode and follow be very careful to enter the text EXACT, and do not copy and paste. The last time I tried to copy and paste it, it did NOT work due to issues with Unicode (or something like that).
I need help with uninstalling the program. I'm trying to uninstall it because my membership or whatever is up and I don't want to renew it. Also there is an annoying pop up every few seconds trying to get me to renew and it is super annoying. I have followed the steps and everything and even tried running the program as administrator like that other person said but I still can't get it off. It says something about the file being open in internet explorer. Please help ASAP.
Thanks.
Thanks.
Userlevel 7
Well, the downloaded file will bring up the program, but the link itself will just start the download of the installer.
Apologies too by the way, I should have asked if you copied and pasted the directions or hand typed them. The have to be hand typed.
Glad that is finally done LOL! WHEW, it is usually a LOT easier to remove!
🙂
Apologies too by the way, I should have asked if you copied and pasted the directions or hand typed them. The have to be hand typed.
Glad that is finally done LOL! WHEW, it is usually a LOT easier to remove!
🙂
Alright, I followed the suggestion in the linked thread to actually type in the command rather than copy/paste and I'm no longer seeing Webroot running in the system tray. :D
And I'm now able to get F-secure installed!
Thanks and lesson learned. No more Revo with Webroot! :)
PS: The link apparently does open it when it's still installed. I tried it 3 separate times.
And I'm now able to get F-secure installed!
Thanks and lesson learned. No more Revo with Webroot! :)
PS: The link apparently does open it when it's still installed. I tried it 3 separate times.
Userlevel 7
The download link will not bring up WSA's main panel. At this point, I think you might want to just submit the Trouble Ticket and allow Webroot Support to assist you... I am not sure there is much more I can do at this point
Bummer, that was the same link I was trying earlier but it just brings up the Webroot SecureAnywhere application saying the PC is protected.
Userlevel 7
Just look down at my signature line 🙂 I have the link to the standard versions AND the link if yours is a Best Buy Subscription version 🙂
Do you have a link to where I can download it again? We were given a disk but there's no CD drive in this machine.
Userlevel 7
+62
Well I learn something everyday! Yours was a good post about reinstalling. That was on my mind but didn't understand how Revo worked and how the uninstaller should work! 😃
Userlevel 7
No worries ? I think we were typing at the same time! Your post was well researched... nice post!
Userlevel 7
OH. That is of course the problem.
WSA actually DOES correctly uninstall itself, and remove it's folders. I know.. rare for a program, and thus Revo exists, but really please do not use Revo to attempt to remove WSA.
That is why the WSA remove directions failed. Revo removed the main executable, which the uninstall uses.
Please re-install WSA
Then uninstall WSA from the control panel. No need to bother with the command line... it does the exact same thing.
I THINK that will solve your issue, but please let me know if it does not.
WSA actually DOES correctly uninstall itself, and remove it's folders. I know.. rare for a program, and thus Revo exists, but really please do not use Revo to attempt to remove WSA.
That is why the WSA remove directions failed. Revo removed the main executable, which the uninstall uses.
Please re-install WSA
Then uninstall WSA from the control panel. No need to bother with the command line... it does the exact same thing.
I THINK that will solve your issue, but please let me know if it does not.
Userlevel 7
+62
Hi ?,
Will you have a look at this Thread and see if ? information can assist you?
Sorry for jumping in here ? I didn't see your posts..
Will you have a look at this Thread and see if ? information can assist you?
Sorry for jumping in here ? I didn't see your posts..
Yes
Userlevel 7
Well, if you used Revo to uninstall it first, that is exactly what I would expect. The command line refers to the main executable, which would have been removed via Revo.@ wrote:
FWIW, when I run the uninstall command listed above I simply get no response from it.
Did you use Revo first?
FWIW, when I run the uninstall command listed above I simply get no response from it.
Userlevel 7
Well, like I said, it is rather unusual to have this issue. I happen to Beta test, and so I average uninstalling and re-installing at least once a week. Every time I uninstall, EVERYTHING is removed... the folders, the contents, everything.
I do not use only the Beta either... often I install the current release so that I can verify a problem we see on the Community, then uninstall that and go back to the Beta.
I am sorry you are having issues, but I really cannot explain it.
I do not use only the Beta either... often I install the current release so that I can verify a problem we see on the Community, then uninstall that and go back to the Beta.
I am sorry you are having issues, but I really cannot explain it.
Userlevel 7
+3
In case overlooked just to add...reboot after uninstall.
There is no removal tool for WSA.
It is rarely necessary to uninstall WSA in order to install another AV.
There is no removal tool for WSA.
It is rarely necessary to uninstall WSA in order to install another AV.
Yes, everything was done with admin credentials or software run as an admin.
This is not the first time I've encountered issues with getting rid of Webroot to facilitate the installation of a replacement A/V.
Why doesn't your removal tool remove WRSA.exe from programfiles or any of the folders in ProgramData and in the Appdata folders?
This is not the first time I've encountered issues with getting rid of Webroot to facilitate the installation of a replacement A/V.
Why doesn't your removal tool remove WRSA.exe from programfiles or any of the folders in ProgramData and in the Appdata folders?
Userlevel 7
If you did not run the removal tools you used as 'Admin', is Safe Mode, you might try that, but other than that I would suggest contacting Support. It is VERY unusual to have such an issue removing WSA, especially in Safe Mode.
Userlevel 7
+62
Hello ?,
Welcome to the Webroot Community,
Sorry to hear you are experiencing this issue.
My best advice from here is to Contact Support and they will take care of this for you.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
? do you have anything to add?
Welcome to the Webroot Community,
Sorry to hear you are experiencing this issue.
My best advice from here is to Contact Support and they will take care of this for you.
Support Number: 1-866-612-4227
Support Ticket: https://detail.webrootanywhere.com/servicewelcome.asp
? do you have anything to add?
Interesting that you say that, Sherry. I have a Win 8.1 computer that I can't completely remove Webroot inorder to install another antivirus.
I uninstalled Webroot using REVO Uninstaller, tried your method using the command above in both normal and safe mode but your files persist. I'm unable to remove them in Safe Mode because it continues to run so changing ownership or using a program like File Assasin are not effective. Autoruns was able to kill some of the files but there's at least 3 that prompt with an error that the file can not be changed.
I uninstalled Webroot using REVO Uninstaller, tried your method using the command above in both normal and safe mode but your files persist. I'm unable to remove them in Safe Mode because it continues to run so changing ownership or using a program like File Assasin are not effective. Autoruns was able to kill some of the files but there's at least 3 that prompt with an error that the file can not be changed.
Userlevel 7
+62
Hello @ .
Welcome to the Community Forum,
Please do this if you cannot uninstall from the Control Panel/Programs/Add Remove/Uninstall Webroot.
Please do the following:
For Windows 8:
Kind Regards,
Welcome to the Community Forum,
Please do this if you cannot uninstall from the Control Panel/Programs/Add Remove/Uninstall Webroot.
Please do the following:
For Windows 8:
- Move your cursor to the bottom right of the screen to open the Charm Bar menu.
- Click Search, then type the following into the Start Search bar, exactly as it appears below. Note: This path is for the default location. If you installed the program elsewhere, be sure to modify the path accordingly. "C:Program FilesWebrootWRSA.exe" –uninstall
- Press the Enter key on your keyboard.
- When prompted to uninstall, click Yes.
Kind Regards,
Re: How do you uninstall Webroot from Windows 8???
Userlevel 7
+62
Hello bsdxlr8r,
Welcome to the Community Forum,
That's a shame because the instructions I gave in this post should of uninstalled Webroot quite easily.
Kind Regards,
Welcome to the Community Forum,
That's a shame because the instructions I gave in this post should of uninstalled Webroot quite easily.
Kind Regards,
Page 1 / 2
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.