Best answer by TripleHelix
View originalidentiy shield question
Userlevel 5
+15
I fully understand that Internet Explorer, Firefox, Chrome and Opera are the only browsers supported by Firefox. I understand that Edge is not. However if I enter Microsoftedge.exe and Microsoftedgecp.exe into the identity shield Application protection screen in Webroot, even though it makes Edge unusable I see the little gold padlock on the Webroot icon in the task manager, as I do with Firefox, Chrome and Opera. When I put the Vivaldi.exe into the identity protection screen I do not see the little gold padlock. I was under the impression that the gold padlock showed when the executable program was entered into the Webroot identity shield application screen and that program opened. Am I wrong?
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Userlevel 5
+15
SUCESS. I uninstalled/reinstalled Vivaldi. Installed to the same path as before. Still no gold padlock. I uninstalled/reinstalled WSA and added Vivaldi to the identity shield and sucess. I now have the gold padlock. Thanks to all who jumped in on this.
Userlevel 5
+15
Hi Baldrick,
Sorry to hear that what worked for me did not work for you. I fail to see how an “unsupported browser” is an issue. As I stated previously it is my understanding that any .exe file entered in the identity shield screen in WSA should produce a gold padlock when opening that program. This can be demonstrated by entering EDGE, a unsupported browser. Doing so will produce a gold padlock when opening EDGE, however as we know when we do this one cannot type in the address field in Edge. We also know that this is a Microsoft issue. But the gold padlock shows. When I reinstalled WSA I did not keep any previous settings. After the reinstall my identity shield screen in WSA showed NO entries. Before the reinstallation of WSA there were several entries including Firefox, Chrome, Opera, Outlook. Perhaps that is your problem. Let me know.
Tmitch06905
Sorry to hear that what worked for me did not work for you. I fail to see how an “unsupported browser” is an issue. As I stated previously it is my understanding that any .exe file entered in the identity shield screen in WSA should produce a gold padlock when opening that program. This can be demonstrated by entering EDGE, a unsupported browser. Doing so will produce a gold padlock when opening EDGE, however as we know when we do this one cannot type in the address field in Edge. We also know that this is a Microsoft issue. But the gold padlock shows. When I reinstalled WSA I did not keep any previous settings. After the reinstall my identity shield screen in WSA showed NO entries. Before the reinstallation of WSA there were several entries including Firefox, Chrome, Opera, Outlook. Perhaps that is your problem. Let me know.
Tmitch06905
Userlevel 7
+63
Userlevel 5
+15
Hi Baldrick,
First let me thank you for your response to my post on Vivaldi and Identity Shield. You found exactly what I found. I probably will contact support even though this is a minor issue and they are probably up to their ears in work regarding the VPN.
As an aside, what do you think of Vivaldi? I have tried just about all the browsers. I have become disenchanted with Chrome and Firefox. Edge is as useless as a screen door on a submarine and I was disappointed when Opera was sold to the Chinese a couple of years ago.
Vivaldi has features that no other browser has. I love the tab stacking that I talked about in a post elsewhere. You can have two websites open side by side on your screen. For example a map on the left with street view on the right so if you are going somewhere you know to turn right at the Chevron station. The note taking lets you make notes without leaving your browser. The quick commands are useful and have recently been updated. Being a fast typist I appreciate that I can do everything without my fingers leaving the keyboard for a mouse. No other browser can do all these things plus it seems to respond and load pages faster than any other browser.
Because of all that and more I have made Vivaldi my default browser which is why I would really like to see that gold padlock.
Regards.
tmitch06905
First let me thank you for your response to my post on Vivaldi and Identity Shield. You found exactly what I found. I probably will contact support even though this is a minor issue and they are probably up to their ears in work regarding the VPN.
As an aside, what do you think of Vivaldi? I have tried just about all the browsers. I have become disenchanted with Chrome and Firefox. Edge is as useless as a screen door on a submarine and I was disappointed when Opera was sold to the Chinese a couple of years ago.
Vivaldi has features that no other browser has. I love the tab stacking that I talked about in a post elsewhere. You can have two websites open side by side on your screen. For example a map on the left with street view on the right so if you are going somewhere you know to turn right at the Chevron station. The note taking lets you make notes without leaving your browser. The quick commands are useful and have recently been updated. Being a fast typist I appreciate that I can do everything without my fingers leaving the keyboard for a mouse. No other browser can do all these things plus it seems to respond and load pages faster than any other browser.
Because of all that and more I have made Vivaldi my default browser which is why I would really like to see that gold padlock.
Regards.
tmitch06905
Userlevel 7
My installation is not like that, but as per the path previously posted, and there is no 'Golden Padlock' in sight!@ wrote:
I C "padlock", as previously stated.
Regards w Respect
Userlevel 5
+15
BJM
You show a path to Vivaldi as C:UsersjmsAppDataLocalApplicationvivaldi.exe. The path on my machine is C:usersThomasMitchellAppDataLocalVivaldiApplicationVivaldi.exe.
There is no sub folder Application under the folder Local. Only a Vivaldi folder with a sub folder of Application where the Vivalde.exe file is located. It is this path that is in my Identity shield and shows no gold padlock. Why is your path different than mine and Baldricks? And why would it make a difference. I always thought that if a .exe file was in the identity shield and opened a gold padlock show. The fact that you show a gold padlock and Vivaldi has a different path than me or Baldrick has me very confused.
You show a path to Vivaldi as C:UsersjmsAppDataLocalApplicationvivaldi.exe. The path on my machine is C:usersThomasMitchellAppDataLocalVivaldiApplicationVivaldi.exe.
There is no sub folder Application under the folder Local. Only a Vivaldi folder with a sub folder of Application where the Vivalde.exe file is located. It is this path that is in my Identity shield and shows no gold padlock. Why is your path different than mine and Baldricks? And why would it make a difference. I always thought that if a .exe file was in the identity shield and opened a gold padlock show. The fact that you show a gold padlock and Vivaldi has a different path than me or Baldrick has me very confused.
Userlevel 7
Hi tmitch06905
No worries...I had noticed that a few times when using Vivaldi (I have a number of browsers which I use; Maxthon, Vivaldi, Iron, Edge, Chrome & Firefox, to name but a few)
In terms of Vivaldi...I like it but I would not say I would prefer it over Chrome or a Chromium derivative like Iron every time.
It has its strengths which includes some features that other browsers have, but then again Maxthon has features that Vivaldi does not...so in my book it is horses for courses, given that not everyone would necessarily be interested/appreciate or need/want to use all of the features you have specifically mentioned. Which is not to discount them, I hasten to add.
But everyone is looking for speed, probably more than anything else and so that tends to be my base line benchmark.
So in terms of that I find that on my system Vivaldi is up there with the best...but then again the latest offerings from Opera & Iron seem just as speedy if not more so. And both Chrome & Edge have improved/are improving, with only poor old Firefox still lagging behind...at present.
Personally, I have left my default browser as Edge...and tend to use it for the things that currently it does well, and use the others including Vivaldi for specific activities.
FInally, I should point out that it is not just Vivaldi that has this issue; Maxthon also is in a similar position in that if its .exe is set to 'Protect' then it will not launch. One has to set it to 'Allow' before it will launch, if registered under Identity Protection.
So, bottom line is, it is complicated.
Regards, Baldrick
No worries...I had noticed that a few times when using Vivaldi (I have a number of browsers which I use; Maxthon, Vivaldi, Iron, Edge, Chrome & Firefox, to name but a few)
In terms of Vivaldi...I like it but I would not say I would prefer it over Chrome or a Chromium derivative like Iron every time.
It has its strengths which includes some features that other browsers have, but then again Maxthon has features that Vivaldi does not...so in my book it is horses for courses, given that not everyone would necessarily be interested/appreciate or need/want to use all of the features you have specifically mentioned. Which is not to discount them, I hasten to add.
But everyone is looking for speed, probably more than anything else and so that tends to be my base line benchmark.
So in terms of that I find that on my system Vivaldi is up there with the best...but then again the latest offerings from Opera & Iron seem just as speedy if not more so. And both Chrome & Edge have improved/are improving, with only poor old Firefox still lagging behind...at present.
Personally, I have left my default browser as Edge...and tend to use it for the things that currently it does well, and use the others including Vivaldi for specific activities.
FInally, I should point out that it is not just Vivaldi that has this issue; Maxthon also is in a similar position in that if its .exe is set to 'Protect' then it will not launch. One has to set it to 'Allow' before it will launch, if registered under Identity Protection.
So, bottom line is, it is complicated.
Regards, Baldrick
Userlevel 5
+15
I find it very interesting that BJM just installed Vivaldi and is installed to a different path than Baldrick and me and he sees the gold padlock. Just for the halibut I am going to back up my Vivaldi profile folder, completely uninstall/reinstall Vivaldi and see what happens.
Userlevel 7
Sounds like a plan...let me know what you find. ;)
Userlevel 7
Hi tmitch06905
Thanks for the information.
Unfortunately, from my perspective there is still something amiss...I have tried replicating what you have described...but to no avail. Despite a reinstall of both Vivaldi & WRSA, etc., I am still 'padlockless'...so either what you have described is a fluke or I have an issue somewhere in my system that is preventing something working in the same way as on yours. :(
I will have retry all of this again a few times to see if I can sort it out...but something suggests to me that perhaps there is something hit and miss when it comes to what are termed 'unsupporte' browsers...given what I stated about Iron showing the same 'issue'.
Regards, Baldrick
Thanks for the information.
Unfortunately, from my perspective there is still something amiss...I have tried replicating what you have described...but to no avail. Despite a reinstall of both Vivaldi & WRSA, etc., I am still 'padlockless'...so either what you have described is a fluke or I have an issue somewhere in my system that is preventing something working in the same way as on yours. :(
I will have retry all of this again a few times to see if I can sort it out...but something suggests to me that perhaps there is something hit and miss when it comes to what are termed 'unsupporte' browsers...given what I stated about Iron showing the same 'issue'.
Regards, Baldrick
Userlevel 7
Hi tmitch06905
Appreciate what you are saying but I think that the unsupported browser point may be material in the sense that Webroot will not have tested to the same depth as it does for the 'supported' browsers; be that Filtering Extensions and/or other aspects of WRSA including the Identity Shield.
In most cases the browsers used by many are a 'derivative' of the main supported browsers and therefore are more than likely to 'work', i.e., display the 'padlock'. Even Opera now is a 'derivative' browser as I believe that it used the Chromium engine.
Vivaldi is as far as I know the only serious mainstream contender that is doing its own thing...so to speak...and hence why results may be variable depending on one's system.
Still, I will persevere with Vivaldi and see if I can find out what the issue is in relation to it & the padlock.
Regards, Baldrick
Appreciate what you are saying but I think that the unsupported browser point may be material in the sense that Webroot will not have tested to the same depth as it does for the 'supported' browsers; be that Filtering Extensions and/or other aspects of WRSA including the Identity Shield.
In most cases the browsers used by many are a 'derivative' of the main supported browsers and therefore are more than likely to 'work', i.e., display the 'padlock'. Even Opera now is a 'derivative' browser as I believe that it used the Chromium engine.
Vivaldi is as far as I know the only serious mainstream contender that is doing its own thing...so to speak...and hence why results may be variable depending on one's system.
Still, I will persevere with Vivaldi and see if I can find out what the issue is in relation to it & the padlock.
Regards, Baldrick
Userlevel 5
+15
Hi Baldrick,
Glad to hear that you are going to persevere. I would be very interested in any conclusions that your find. Specifically is this statement true or false: Any .exe program whether browser or otherwise, supported by Webroot or not supported by Webroot when placed in the identity shield screen should produce a gold padlock when opening that file.
As to my specific instance I put the conclusion down to what I have read so many times in this forum, that a clean install of WRSA solves a world of issues. Maybe I’m wrong but please let me know.
Regards,
Tmitch06905
Glad to hear that you are going to persevere. I would be very interested in any conclusions that your find. Specifically is this statement true or false: Any .exe program whether browser or otherwise, supported by Webroot or not supported by Webroot when placed in the identity shield screen should produce a gold padlock when opening that file.
As to my specific instance I put the conclusion down to what I have read so many times in this forum, that a clean install of WRSA solves a world of issues. Maybe I’m wrong but please let me know.
Regards,
Tmitch06905
Userlevel 5
+15
TripleHelix,
Thank you for pointing out the issues with installing Vivaldi in the Appdata folder. I didn’t think of that when I installed it. I am going to back up my Vivaldi profile folder and uninstall/reinstall Vivaldi to my program files folder. Gosh, I love this forum.
Tmitch06905
Thank you for pointing out the issues with installing Vivaldi in the Appdata folder. I didn’t think of that when I installed it. I am going to back up my Vivaldi profile folder and uninstall/reinstall Vivaldi to my program files folder. Gosh, I love this forum.
Tmitch06905
Userlevel 7
Hi Daniel
You make an excellent point which, having just done a review of exactly where every browser is installed to, would suggest that you are correct as the only one installed in appdata is indeed...Vivaldi.
So I will uninstall & reinstall elsewhere and see what transpires...I suspect that you will be proved correct. Will let you know.;)
Regards, Baldrick
You make an excellent point which, having just done a review of exactly where every browser is installed to, would suggest that you are correct as the only one installed in appdata is indeed...Vivaldi.
So I will uninstall & reinstall elsewhere and see what transpires...I suspect that you will be proved correct. Will let you know.;)
Regards, Baldrick
Userlevel 7
+63
Also to add: When you add Vivaldi to the ID Shield to do a simple test to see if the padlock shows!
Click anywhere in the open browser and the padlock should show and now click somewhere in the taskbar and the padlock will disappear and then click back within the browser and it will reappear which is normal because the protected app must have Focus so when you click in the taskbar it removes the protective Focus until you click within the browser to bring the secure Focus back to the browser or any other program you have added to the ID Shield! 😉
Click anywhere in the open browser and the padlock should show and now click somewhere in the taskbar and the padlock will disappear and then click back within the browser and it will reappear which is normal because the protected app must have Focus so when you click in the taskbar it removes the protective Focus until you click within the browser to bring the secure Focus back to the browser or any other program you have added to the ID Shield! 😉
Userlevel 7
+63
Now that this is done on my part, time to uninstall Vivaldi as I find it nothing special and don't need it.
Userlevel 5
+15
You are right about Vivaldi uninstall leaving a lot of debris behind. I used CCleaner and then went in and deleted the leftover folders. I was able to backup my profile folder prior to uninstalling. If all is well do you think we can put this thread to bed although I did learn something which is good. Thanks to all who jumped in.
tmitch06905
tmitch06905
Userlevel 7
+63
Same here and with CCleaner and I also do a search of my PC for "Vivaldi"@ wrote:
Hi Daniel
Did a thorough uninstall of Vivaldi using Revo...boy, does it leave a lot of debris behind. :@
Then reinstalled it base don what yo usuggested...and nothing. Left it for a while and still nothinig. Rebooted, tried Vivaldi again...and low & behold...a padlock. So why it needed a reboot I really do not know...but there you go.
So thanks for the tip...that is now sorted.
Regards, Baldrick
Userlevel 7
+63
Well Edge is protected by the Web Threat Shield if you go to a bad website but you will not see any search annotations because they don't support the Webroot Extensions. I hear it's on the list to get them added to Edge and the same with the ID Shield but time will tell.
Please Kudo this Idea: https://community.webroot.com/t5/Ideas-Exchange/Add-support-for-Microsoft-Edge-within-Identity-Shield/idi-p/315420
HTH,
Please Kudo this Idea: https://community.webroot.com/t5/Ideas-Exchange/Add-support-for-Microsoft-Edge-within-Identity-Shield/idi-p/315420
HTH,
Userlevel 7
+63
Sorry I didn't read far enough. It could be Vivaldi is just not supported like most other Browsers. And I understand what you are saying but I have not been testing other apps within ID Shield for awhile.@ wrote:
TripleHelix Well Edge is protected by the Web Threat Shield if you go to a bad website but you will not see any search annotations because they don't support the Webroot Extensions. I hear it's on the list to get them added to Edge and the same with the ID Shield but time will tell.
I understand the issue with Edge, but my question is in regards to the Vivaldi browser and Identity shield. I was able to install both the web filtering extension and the password manager. I entered the Vivaldi.exe program into the Identity shield appIlication screen in WSA. My question is why I do not see the little gold padlock on the Webroot icon in the taskbar. I was under the impression that when the application .exe file was entered into the identity shield application screen and entered that .exe program the little gold padlock would appear.
Google Chrome® 11 and newer
Internet Explorer® version 11 and newer (Windows XP IE8)
Microsoft Edge® (partial support)
Mozilla® Firefox® version 3.6 and newer
Safari 5 and newer
Opera 11 and newer
Userlevel 7
+63
Userlevel 7
+63
Userlevel 7
+63
Is there another exe for Vivaldi somewhat like Edge?@ wrote:
@TripleHelix
Thank you for doing that for me. You have confirmed what I believed: That placing an .exe file in the identity shield application screen and then opening that .exe file produces a gold padlock in the webroot icon on the task bar. What I do not understand is why when I do that with Vivaldi.exe there is no gold padlock.
Userlevel 7
+63
Well things have changed within Edge as there is only one .exe now on Windows 10 1809 build so I will have to do more testing! Unlike I posted here in March: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Adding-Microsoft-Edge-to-Protect/m-p/315407#M21087@ wrote:
Is there another exe for Vivaldi somewhat like Edge?@ wrote:
@TripleHelix
Thank you for doing that for me. You have confirmed what I believed: That placing an .exe file in the identity shield application screen and then opening that .exe file produces a gold padlock in the webroot icon on the task bar. What I do not understand is why when I do that with Vivaldi.exe there is no gold padlock.
Userlevel 7
+63
Maybe contact support they might see something to make it work? Unofficial of course.@ wrote:
I searched my hard drive and there is only one vivaldi.exe program and that is the one my shorcut on the desktop points to. This has me puzzled.
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