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Web Site Evaluation Doesn't Show

  • 19 October 2013
  • 71 replies
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P
Rank
Userlevel 5
Hi, Guys Another problem with either my understanding of Complete or maybe the program itself. Yes, I read the other 3 page thread on my issue but found no help. I decided to post a new thread for myrequest since the other thread looked to have become rather convoluted.
 
In short, the website red/green indication does not show up on either a Google or Bing search. This is in both IE and Firefox, both updated. Google is a HTTPS search so I would expect it to not show based on the info in the other thread but Bing is HTTP in both browsers so should give indication of a web site's safety of lack thereof. No such luck with my install of Webroot Complete. I have tried turning the feature off and back on with no results -- the action is the same. I have Malewarebytes Pro running as well as Windows Security. There is no other security or maleware software installed on this new machine. It is an ASUS laptop running Win 7 Pro 64 bit. Any ideas?
 
Thanks in advance for your help.
Phil
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Best answer by Miquell 31 October 2013, 20:30

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71 replies

J
Userlevel 4
Hi folks
 
I just wanted to chime in here.
 
The new Webroot Web Threat Shield is not crowd sourced like Web of trust (WOT), our shield does not require a certain amount of votes to raise a reputation or change a category.
 
For Webroot the reputation of a site is based on several hundred security related data points, For example a websites age, popularity, and malware history. So a website that has only existed for 24 hours and has received relatively little traffic is going to have a low reputation.
 
If you feel a website is categorised incorrectly or has a reputation that you disagree with, you just need to let us know.
We have live Web Analysts as well as bots, bots are fantastic but they can make mistakes (luckily humans are still better at some things 😉 ). Our Web Analysts will review the change requests our customers ask for and reply with an answer.
 
To supply a change request we currently use the BrightCloud website
 
Jack
 
shorTcircuiT
Rank
Userlevel 7
Hello hy and Welcome to the Webroot Community!
 
The Web Threat Shield is compatible with Chrome, but you see the same 'bug' that I do.  On HTTPS pages, the green lock is often covered up by that yellow triangle.  It's OK, you are protected: look at your Webroot Icon in the system tray down by the clock (Lower right corner).  Notice on secure pages that the green lock WILL still appear there, showing that you are protected.  Even though it works, there is a small issue regarding the lock on the Chrome address bar itself that has been discussed and is being looked at by Webroot.
 
As for a warning sign about potentially harmful sites, again, you should be protected.  Not all users have been updated to the new Web Threat Shield at this time, but the old version is still functional.  If you are positive that you are getting to sites that should be blocked you may want to submit a Trouble Ticket from the below link.  Webroot Support can help you out with re-installing the browser extensions, or provide a link to you by Private Message for a utility to help you reinstall them.  (Although remember all AV's do suffer from False Positives so possibly Kaspersky was blocking something Webroot does not as a result.)
pegas
Rank
Userlevel 7
@DavidP1970 wrote:
Hello hy and Welcome to the Webroot Community!
 
The Web Threat Shield is compatible with Chrome, but you see the same 'bug' that I do.  On HTTPS pages, the green lock is often covered up by that yellow triangle.  It's OK, you are protected: look at your Webroot Icon in the system tray down by the clock (Lower right corner).  Notice on secure pages that the green lock WILL still appear there, showing that you are protected.  Even though it works, there is a small issue regarding the lock on the Chrome address bar itself that has been discussed and is being looked at by Webroot.
Just to complement, it is a know bug that has been discussed in this thread and it is still pending a fix.
Baldrick
Rank
Userlevel 7
Hi Philip
 
Welcome to the Community Forum.
 
First question, to which I assume the answer is 'Yes' is are you running v8.0.4.17?  If so then it is possible that you have not yet received the rollout of the new Web Threat Shield, which is slowly doing the rounds.  It started a week ago but is still not complete.
 
Also, a quick way to check is to look at the contents of the following folder:
 
       C:ProgramDataWRDataPKG
 
and should look something very much like what you see in the attachment.
 
Secondly, did IE & FF ask to install web filter extensions?  I also assume that if not then you have checked for and tried to enable the Webroot addons manually ; in FF you are looking for:
 
       Webroot Filtering Extension v1.0.0.9
 
If the answer to both the above is 'Yes', then it is definitely worth to try a clean install (completely uninstall, reboot, install, reboot) WITHOUT import of any previous settings.
 
I am having similar issue except that the shield works in IE but not FF, and I am progressing my specific case with Webroot Support via a support ticket.
 
Before you head that way I would recommend that you undertake the checks above and post back re. the outcome.
 
HTH
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
P
Rank
Userlevel 5
Thanks, TripleHelix, I had just found your post and I think I have confirmed what Baldrick mentioned ii I don't yet have the extension from Webroot. It has not been "rolled out" to me. They need to hurry up. In my opinion, leaving something like this hanging is NOT a good thing for many reasons. I do NOT have the folder you pictured in your previous post. The "Reputation Toolbar" is a legit add-on by Brightcloud. I can easily get it gone from the add-ons manager if necessary. Thanks very much for your advise but I think I will hold off on a complete reinstall for now while waiting to see if the new function is "rolled out" to me soon. If you have info saying it won't be, then maybe I do need to reinstall. What say you? Phil
Baldrick
Rank
Userlevel 7
Hi Philip
 
Have no fears re. not yet having the new Web Threat Shield; you are still protected in all key areas by your installation of WSA.  The roll out is taking some time so as to make sure that it is a 'right' as possible by the time it reaches the mass of end users.  As I have said I have experienced some issues but luckily these are confined to a very small number of users who have so far received the roll out.
 
Patience is all I can say at this point.  You should know when you receive the update as IE & FF should ask you to install the new add-ons.
 
If you have not see any such prompt by the end of this coming week then I would double check the previously advised folders (as per TH's screenshots) and if you have them but no prompts to install then I would certainly go with a complete uninstall, reboot, fresh install, reboot and then check IE & FF for the addons, etc.
 
The beauty of WSA is that it is so, so easy to install/uninstall/re-install. :D
 
Keep us posted on how you get on.
 
Regards
 
 
Balders
 
PS. Humble apologies about the missing attachment...I was sure I had attached it...but obviously not :$  Thanks to TH for coming to the rescue there...as he always does...;)
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
Baldrick
Rank
Userlevel 7
Hi Miquell
 
Am currently running IE10 with the new Web Threat Shield and the older Toolbar all installed/enabled...and so far do not seem to be having any issues.  Having said that in terms of FF the Toolbar is installed/enabled but am having problems with the installation of the new Web Threat Shield...which is now the subject of a support ticket and Support are investigating.
 
My recommendation is that if not already installed then do not.  For a few days of patience there is little point in possibly causing yourself update problems with the new components.  You have not missed the toolbar so far so why be precipitous now. ;)
 
Regards
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
P
Rank
Userlevel 5
Thanks for the heads-up, Daniel. Do you know if the two (Toolbar and new Shield) will have potential conflicts? I'm thinking probably not but I *have* been wrong before. :)
 
Phil
pegas
Rank
Userlevel 7
While I cannot give you technicaly founded reply I think it should not case any issues, at least serious, because the new web shield doesn't use toolbar.
RetiredTripleHelix
Rank
Userlevel 7
Badge +56
@ wrote:
Thanks for the heads-up, Daniel. Do you know if the two (Toolbar and new Shield) will have potential conflicts? I'm thinking probably not but I *have* been wrong before. :)
 
Phil
It shouldn't as one is a Toolbar and the New Web Shield will ask you to install the Webroot Web Filtering Extensions in IE, Firefox & Chrome.
 
Daniel
 
Here you can see in Firefox 24:
 

P
Rank
Userlevel 5
I am with you on that, Pegas. Thed only thing is is it doen't *prevent* you from going to the site. It just gives you information that somebody somewhere thinks it is not a good idea to visit the site. But you are correct -- it seems changing an incorrect interpretation by the program will be difficult.
 
Phil
P
Rank
Userlevel 5
Thanks, Daniel and Pegus. Looks like I will get to find out if there is a conflict since I already have the toolbar loaded. Look on the bright side -- if it doesn't work, I will have something to complain about. I just *love* to complain. :)
 
Phil
shorTcircuiT
Rank
Userlevel 7
My guess is that you wont have a conflict: there are a number of people who have the new one working now and I am pretty sure at least a few of them had the old Brightcloud toolbar installed.  So far we have not heard of any problems, but please do let us know if anythin odd does happen!
 
🙂
pegas
Rank
Userlevel 7

@ wrote:
I am with you on that, Pegas. Thed only thing is is it doen't *prevent* you from going to the site. It just gives you information that somebody somewhere thinks it is not a good idea to visit the site. But you are correct -- it seems changing an incorrect interpretation by the program will be difficult.
 
Phil
I have encountered two sites being blocked. The first is my company e-mail server, how it could get the bad reputation is a mystery to me and the second one is our national online tabloid newspaper. The both I reported to support. The mail server block is under investigation (so I didn't have other chance than to allow this site because I need to access my mail server) for a few days already! As for the tabloid site, yeah we can dispute its content but the site is definitely not malicious, I was encouraged to ask changing the site reputation, needless to say what I did ... If it goes on like this I will be allowing blocked pages which I am convinced they are legitimate because I don't want to wait for an indefinite time when a site is unblocked what even need not be done because of a small amount of requests for the reputation change.
Miquell
Rank
Userlevel 7
Many thanks to all of you Guys for sharing your thoughts :D
The support and the exchange of experiences in the Community are awesome :D
Indeed there should be no conflict between browser toolbar and browser extension.
But as Baldrick advise, I'll wait a few days, maybe the upgrade will appear on my board next week :D
In spite of all, I'm very happy with everything what WSA offers to me and it becomes my favourite security software❤️
To complete happiness I miss just a better compatibility with Sandboxie 😉
WEBROOT® SecureAnywhere™ Internet Security Complete Beta macOS Sierra & Windows 10 Pro 64
pegas
Rank
Userlevel 7
Thanks Jack for the explanation but .... "our shield does not require a certain amount of votes to raise a reputation or change a category" and "To supply a change request we currently use the BrightCloud website" quite contradicts, imo.
 
We need to change sites reputation by a far smarter way, it should be somehow automated via WSA GUI.

Now we can submit a file for research from GUI (Utilities->Reports->Submit Files), so it should be the same with an URL.
J
Userlevel 4
Hi Pegas
 
I was trying to explain that we are different from WOT. If a reputation has been made in error and it is brought to the attention of our Web analysts, one contact can raise the reputation as much as needed.
 
I'm not overly familiar with WOT, but from what I have read it is a crowd sourced solution where peoples behaviour on a site essentially votes or polls on a websites repuation. With this solution it would take time for an error to correct itself organicly, presumably WOT has a way to over ride this in cases of False Positives.
 
What I'm trying to say is that a single contact to our Web analysts can change a sites reputation, it does not take multiple contacts or a review over a long time to change a reputation score.
 
Does that make it more clear?
 
Jack
Miquell
Rank
Userlevel 7
Hi Jack,
When can I expect the upgrade?
Is it possible for me to have the new WebShield this month?
Please forgive me this question, I know that the Webroot Team still works on it... I'm just curious...
WEBROOT® SecureAnywhere™ Internet Security Complete Beta macOS Sierra & Windows 10 Pro 64
pegas
Rank
Userlevel 7
Yes Jack, it is completely clear now, thanks. Please also see my post again, I edited it, can you also comment upon?

Just to see how fast the reputation change is done I have supplied the request for change of reputation for one site via BrightCloud ... time is ticking ...
J
Userlevel 4
Hi Miquell
 
Unfortunately I don't have an eta for the full rollout of the new web shield, it is likely you will have it by the end of the month, but I cannot promise this. I really am sorry to be so vague, but thank you for your continued patience.
 
Hi Pegas
 
I completely agree that website change requests should be able to be made from the Webroot GUI, [user=6][/user] recently responded to this Ideas Exchange with the following -
"It looks like there will be usability enhancements to the web filtering capabilities added and a UI for managing white lists is one of the enhancements we will be making, but there's not a timeframe for rolling it out yet. In the meantime, a manual editing of the whitelist.txt is the best workaround."
 
So GUI improvements are coming, but I think your suggestion is worth a second ideas exchange entry for tracking. How would you like it implemented? in the Webroot agent? in a toolbar like the old reputation toolbar? combined with the passwords toolbar?
 
As for replies to website change requests, I believe the current response time is upto 48 hours but usually much much quicker. The responce time is one of the areas we are trying to improve.
 
Jack
 
 
pegas
Rank
Userlevel 7
@ wrote:
I completely agree that website change requests should be able to be made from the Webroot GUI, @ recently responded to this Ideas Exchange with the following -
"It looks like there will be usability enhancements to the web filtering capabilities added and a UI for managing white lists is one of the enhancements we will be making, but there's not a timeframe for rolling it out yet. In the meantime, a manual editing of the whitelist.txt is the best workaround." 
Yes I know as I also contributed to the discussion. However I hate ... "we don't have a timeframe" or "it will be released once finished" or "stay tuned" etc. etc. but I admit that's not problem only for Webroot. ;)
 
@ wrote:
So GUI improvements are coming, but I think your suggestion is worth a second ideas exchange entry for tracking. How would you like it implemented? in the Webroot agent? in a toolbar like the old reputation toolbar? combined with the passwords toolbar? 
There is definitely more options than one but if I could vote I would prefer two paralel ways. The first is to report an URL via WSA GUI, it should be easy to incorporate let's call it  "URL submittal" under Utilities->Reports->Submit Files/(URL) and the second one is obviously within a browser environment, i.e. a toolbar or when you get the block warning (Webroot Blocked Navigation) there is an option "Unblock page and continue", so right beside this option can be also another, for instance called "Request reputation change" or similiar.
 
@ wrote:
As for replies to website change requests, I believe the current response time is upto 48 hours but usually much much quicker. The responce time is one of the areas we are trying to improve. 
I will tell you then ...
P
Rank
Userlevel 5
Thanks for the updated info, Jack. I was aware there are major differences -- I just didn't know exactly what. Anyway, the Brightcloud Toolbar is just something for me to use until Webroot decides I will get the upgraded function. The Brightcloud Toolbar is certainly better than nothing. :)
 
Phil
Miquell
Rank
Userlevel 7
Thanks for reply Jack!!
I'm not a complete layman in the field of computer security, so I know that some things simply need a period of time to be fully implemented. I'm trying to wait patiently for the update, I hope it will be soon :D
My guess is that you have a lot of work with it, I keep my fingers crossed for all Webroot Team's actions :D
I also agree, that website change requests should be able to be made from the Webroot GUI - that would be useful.
 
 
Regards,
 
Mike
WEBROOT® SecureAnywhere™ Internet Security Complete Beta macOS Sierra & Windows 10 Pro 64
Baldrick
Rank
Userlevel 7
Hi Jack
 
In case it has not been suggested yet what about a link to the BrightCloud website in the same way a link is provided to allow users quick access to Webroot Support.
 
If that idea is credible I would suggest it could go under the Identity Protection tab, just under the Learn More button.  May be easier to implement than a files-type submission system, previously suggested (not that I am in anyway knocking that suggestion ;))
 
Anyone have any thoughts on this?
 
Regards
 
 
Baldrick
Webroot SecureAnywhere Complete Beta Tester v9.0.24.49, imaged by Macrium Reflect v7.2
J
Userlevel 4
Hi Baldrick

That sounds like another good way of doing this, at this stage there are no bad ideas. I suggest you open an Ideas Exchange entry for it, doesn't look like Pegas has had a chance yet, so we can collect all of these great ideas, then the Product Managers can look into it.

Jack

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