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Best answer by RetiredTripleHelix
View originalBest answer by RetiredTripleHelix
View originalHi@ wrote:
Dan...just to close the loop. Spoke with support and they couldn't figure out why this was happening. They too tried what you suggested but in my case it didn't stop the issue. That said, the software is working properly and when I purchase a new license upon renewal it should resolve. Thanks again for your help ... just wanted to close this issue.
My Pleasure Randy and thanks for the kind words!@ wrote:
Dan (Triple Helix) has fixed the issue. Clearly he and others in this community really care about fellow users to ensure they are completely satisfied with the product and the support they receive. Can't thank him enough and as always recommend WR and the people that work to support these forums...amazing. Dan...thanks again for all the behind the scenes work on this.
Randy
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