I am confused.
My understanding is that Webroot does not take any action until a file or process starts to behave in a manner considered to be malware.
Does this mean that Webroot will alow an infected file (be it a trojan, virus, whatever) to load and be saved, and only complain when program start to behave in a suspicious way ?
The reason that I ask this is:
I purchased Webrrot on 19 August 2014
On 21 August 2014, I ran a Webroot Scan with no issues.
Just for peace of mind sake, I also ran an anti malware bytes scan which found a heap of 'infected files' named 'Price.Optional.PriceGong.A' which is apparently a PUP.
This really made me feel uneasy. The coincidence of the date of the infection and when I installed Webroot was too much of a co-incidence to be 'chance'
I had to use anti malware bytes to remove this PUP.
The pupose of this question is try to understand if I need to be alarmed, and to ask for help to fathom out why this occurred.
Many thanks indeed.
Answer
When does Webroot detect Malware ?
Best answer by Rakanisheu Retired
That detection from MBAM isnt malware in fact it wont be removed by default unless you specifically select it.
'Optional.PriceGong'
Malware will be removed if its detected during a scan, during execution, or if Windows polls a directory if its contained in. They are a number of other criteria but these are the most common ones.
'Optional.PriceGong'
Malware will be removed if its detected during a scan, during execution, or if Windows polls a directory if its contained in. They are a number of other criteria but these are the most common ones.
+62Hi shotbowl,@ wrote:
I am confused.
My understanding is that Webroot does not take any action until a file or process starts to behave in a manner considered to be malware.
Does this mean that Webroot will alow an infected file (be it a trojan, virus, whatever) to load and be saved, and only complain when program start to behave in a suspicious way ?
The reason that I ask this is:
I purchased Webrrot on 19 August 2014
On 21 August 2014, I ran a Webroot Scan with no issues.
Just for peace of mind sake, I also ran an anti malware bytes scan which found a heap of 'infected files' named 'Price.Optional.PriceGong.A' which is apparently a PUP.
This really made me feel uneasy. The coincidence of the date of the infection and when I installed Webroot was too much of a co-incidence to be 'chance'
I had to use anti malware bytes to remove this PUP.
The pupose of this question is try to understand if I need to be alarmed, and to ask for help to fathom out why this occurred.
Many thanks indeed.
Please read this and hopefully you can understand more afterwards!;)
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application.) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
I hope this helps you both understand, and resolve the problem and if not please let us know!
Thank you!
Have aGreat Day!
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
That detection from MBAM isnt malware in fact it wont be removed by default unless you specifically select it.
'Optional.PriceGong'
Malware will be removed if its detected during a scan, during execution, or if Windows polls a directory if its contained in. They are a number of other criteria but these are the most common ones.
'Optional.PriceGong'
Malware will be removed if its detected during a scan, during execution, or if Windows polls a directory if its contained in. They are a number of other criteria but these are the most common ones.
Thank you Sherry and Rakanisheu for your replies.
I really do appreciate the time and effort that yu put intoproviding help.
Thank you.
I really do appreciate the time and effort that yu put intoproviding help.
Thank you.
+62Hello shotbowl ! Your quite welcome!
Make sure you come on back and join in anytime. We are fun and friendly group here! 🙂
Make sure you come on back and join in anytime. We are fun and friendly group here! 🙂
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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