Hi Tom,
Can you private message me the keycode for your license? I'm not seeing a Complete license on file under the email address you registered to the forum with, but if I can look it up, I can most likely assist you.
Basenji, you have not yet created a password management account with which to log in with. Please visit https://my.webrootanywhere.com/ and choose to "Sign Up Now," and follow the prompts.