Can't unistall SecureAnywhere from Mac OSX

Hello ? and Welcome to the Webroot Community!
 
Well this is an old thread and things probably have changed since ? posted his suggestion in 2013. If you like please contact Webroot Support and talk to one of the Mac experts!
 
Via the Ticket System: Webroot Customer Service Ticket
 
By Phone in the US:
 
Call 1-866-612-4227
M-F 7am?6pm MT
 
Or from another country: https://www.webroot.com/us/en/support/contact
 
Thanks,
 
Daniel

that method is going to leave behind parts of the software.  Please do not remove webroot in this manner.  There are a lot of files that are located on the machine not in the application folder and the application support folder.  If you are having trouble removing WSA then please contact our support team as we have the correct method and commands to remove all of the program.
Thanks,
 

......and I did say NOT to mention it! 😛  pmsl.....   it happens to the best (or in my case the worst! ) 😛

@ wrote:
.... Unfortunatly I cannot give out the uninstall terminal commands online as this would be a huge security issue.  ....
 

Not to mention a mistyped "sudo" and waive bye-bye to the wrong kernal extension!  ;)  (says the voice of inexperience! 😛 )

Hello beck,

Do you have Webroot icon in your upper right hand corner of your desktop? Are you able to right click to open Webroot and click shutdown? Then follow my instructions below or go here http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&

If you still can't uninstall Webroot then I'd advise that you issue a Support Ticket and they will sort this out for you. I've uninstal Webroot in safe mode before but I wou recommend this if you are not familiar with your Mac. Here's the link for Support
https://www.webrootanywhere.com/servicewelcome.asp

We don't mean the Dock which is usually located at the bottom of your screen. You want the menu bar in right hand corner.

Hope this helps,

Kind Regards,

Hi, I also am trying to uninstall webroot from my mac airbook and don't know what you mean by the 'menu bar' so I can follow your listed actions for turning off the program in order to remove it.  If you mean the dock, that option doesn't appear when I right or left click on the icon.
 
Thanks in advance.
 
beck

Hi - same problem ... can't get rid of it and it sticks to my desktop and won't move - close - or delete.  I've managed to shut down the process but ....it....keeps...coming....back.  Is there a fix?  thanks for any help anyone can extend,
L. 

Just reporting back-- after getting the pop-ups to stop, I was eventually able to get this fully resolved with the help of a remote session with the Mac expert tech at Webroot. He had to do some command line stuff in a terminal... sorry I forgot what is was! How useless of me.
 
I was watching him enter the commands and was thinking huh, that's what you need to do, ok! He said he would send me the commands so I didn't make an effort to copy them down. I forgot about it and I assume he did too as I don't have them.
 
Ah well, short answer, tech support is needed to console in to get the installation working properly.

Hi Sherry,
 
I don't have any Webroot Icons in the Menu Bar
 
Also, when I try and drag the icon into the trash, i get the message "The item "Webroot SecureAnywhere" can't be moved to the trash because it's open"  and I can't close it (see original message)
 
plan B???
 
SC

Hi all, I'll add my name of mac users who can't uninstall the "Green W".  My problem is that when I try and drag it to the trash, it says "The item "Webroot SecureAnywhere" can't be moved to the Trash because it's open".  So I try and force-quit it and it doesn't respond.  If I try and open it, I get an error message saying "The application "Webroot SecureAnywhere" can't be opened.  -600"
 
so, I can't close it, can't open it, and can't delete it.  Eek!!!  Any help would be appreciated.
Scotland Chuck

Sherry,
We're still on Mavericks but moving to Yosemite later this week. Yay, I'll finally be rid of thes SMB/Windows share problems!
 
I had the same problem as others-- the persisten pop-up that would just report an error after entering the license key, the inability to uninistall via the desktop methods-- right-clicking on Webroot in the Applications folder>send to trash, nor by dragging to the trash. Trying to open the Webroot application to see if there was anything I could do there just resulted in the pop-up coming back.
 
As I noted, I will attempt to uninstall now that I have the processes stopped and reinstall after updating to Yosemite. I'll report results as I get them!

I know it's been several months since anyone posted, but I have the same problem so I thought I'd throw in my 2 cents for anyone getting this forum in Google results (as I did this morning).
 
EDIT: I suggest that only ADVANCED users attempt the following.  Serious damage COULD happen if done incorrectly.   For the average user, it would be best to have assistance of a Webroot Support.  (shorTcircuiT)
 
I followed what Web-Rot, Transcendev, gedaso, and theblueone4040 did. Thanks! For you Google searchers, here's the synopsis. As root:
ps aux | grep Webroot  (to find the process #s)
kill process # (kill each number for the daemons too - WSDaemon and WFDaemon)
chmod -x /Applications/Webroot SecureAnywhere.app/
chmod -x /usr/local/bin/WFDaemon
chmod -x /usr/local/bin/WSDaemon
 
So that got the annoying zombie pop-up to stop harrassing my user, but I couldn't delete the files and subdirectories with plain old rm -rf. Crazy to be root and be denied permission to folders (is this a Mac 'nix thing?) So even at the command line, I couldn't get rid of Webroot stuff!
 
But wait! At the suggestion of a learned colleague, I used rsync. Create a tempory empty folder, then rysnc it to /Applications/Webroot SecureAnywhere.app/ using the delete option:
 
rsync -r --delete tempempty/ /Applications/Webroot SecureAnywhere.app/
 
And boom done! Use carefully! I assume if you're following this and understand it, you'll be careful using rsync --delete !
 
So now my user can get back to work until Webroot tech support gets back to me. I submitted a ticket this morning but in the meantime I had to do this so she could work. I can understand earlier poster's frustration. As a sysadmin, to be logged in as an administrator/root, and yet be denied the ability to remove software or delete files/directories is an unpleasant feeling. I feel like when one is root, one should take no guff from software like this. From the GUI, meh, okay, protect users from themselves, but at the command line? Maybe there's a good reason, but it is frustating.
 
All that said, I have no problems with our Windows installations, and will be giving the Mac installations another shot as we upgrade to Yosemite and re-install the latest Webroot for Mac. Will report back if there is good info from tech support.

I also had the issue of getting repeated prompts about "installation failed" and needing to re-enter the code, and being unable to kill/uninstall Webroot Antivirus.
 
I followed the suggestions posted by user Web_Rot a couple of pages back.  In my case, there were three processes running that I had to change permissions on before I could kill them and then uninstall:

• /usr/local/bin/WFDaemon Webroot Mac Web Filter Daemon
• /usr/local/bin/WSDaemon Webroot Mac Security Daemon
• /Applications/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhere

I'm reasonably happy with Webroot on my Windows PC's, but the Mac version is appaling.  I won't be reinstalling it until Webroot demonstrate they have half a clue about OSX.  Officially posting a method to remove the broken software that actually works would be a nice first step.  Developing software that didn't need these sort of hacks in the first place would be vastly better.