Can't unistall SecureAnywhere from Mac OSX

Have you rebooted the machine since uninstalling SecureAnywhere?
 
We have Engineers that specialize in the Mac OS that will be back in the office tomorrow. One of them may need to take a closer look to see if remnants of the software are not uninstalling properly. If you Open a Support Ticket they will be able to help you further.

Hi, 
 
I just had this problem, but none of the methods mentioned so far worked. I had the pop up window telling me that an installation failed and I needed to re-enter the code. After about 15 minuits of interupted PC use, I thought I would find the code to vanquish this beast. After searching 10 minutes through old e-mails - I found it! But it did not satisfy the hunger. It wanted to interupt me more! 
 
Stopping the process of Webroot would not let me delete it. Even with SU priveleges I could not delete it. 
Now tell me - what app has higher priveleges than root?  Webroot somehow does! Probably because it is always running, even when you think it is not. I tried the 'force quit' method in activity monitor. Even then the app would not die. 
 
If it was not for the pop up screen that kept coming up - I would not have been so keen to get rid of it, but it would not leave me alone!
 
I resorted to a command window to attack this monster.
typing 'ps -A'   lists all the processes. In my case the process was 1177. The install directory was layed out, bare to see. 
Typing 'kill 1177' would get rid of it for a while. But it would come back like a hungry zombie. How? I don't know.  
I went to the install directory listed in the ps list. 
Performing a longlist (ls -ll) showed the offending executing file had full privaleges, including execution (obviously). 
I swiftly typed 'chmod -x Webroot SecureAnywhere'
That annoying window could no longer execute itself. Whahahahah!
But I did not stop there. I went in for the kill. 
 
I deleted the webroot app from my Applications and wam! That sucker was gone. 
I just hope there is not a sequal to this drama. Web Rot 2 - The return of Web Rot!
 
I do not mean any disrespect here, but hey - let us have a little talk about respect. Since when does a security program act like the malware programs or viruses I installed it to prevent? To be honest I only installed it because it was free with my iPad. 
I feel like a victim here. I just wasted an hour trying to get rid of this! An hour I will never see again. I can only hope this message will help others that are victims to this interupting annoying window pop-up thing. 
 
 
 
 
 
 
 

@ wrote:
And another thing. Any legitimate self-respecting company that had any respect for its customer base (paying customer, in my case), would simply post a solution to the forum and not require the trouble ticket BS and keep the fix a secret from their users. I could have dug the activation code out of my files and re-entered it, or re-upped online, but tolerating this behavior in an application was against my principles.

Support is usually more on top of all the technical ins and outs than anyone else - we do make an effort to document all known solutions in our knowledge base but there are some that get missed.  I think in this case we can apply Hanlon's Razor 🙂

I am running Mavericks on my iMac (10.9.1) and found a very simple way to uninstall it. I first shut it down completely. If you are not sure if it is shutdown to be certain:

1. Open the program
2. Click on the Apple on the top left of your screen
3. Select "Force Quit" on the menu, select Webroot from the choices provided, and force quit. You may be prompted by the program to confirm you really meant to shut it down and just confirm.

After doing that I tried (unsuccessfully) to drag and drop the program from the Applications menu to the trash. Didn't work. So instead I did the following:

1. Select "Go" in the Finder menu (its the default menu that appears at the top left of your Mac when you first log in).
2. Click on "Applications"
3. Scroll the list until you find Webroot
4. Right click over Webroot and a drop-down menu will appear.
5. Select  "Move to Trash"
6. The program will confirm that you want to uninstall and voila it's gone!

Hi Web_Rot
 
Welcome to the Community Fora...http://www.forumsextreme.com/images2/sBo_bouncing2.gif
 
I have to agree with Dermot on this one...and say well done for your patience...and do make sure that you either replciate the above in your Support Ticket Submission or better still (and to save you time) include a url link to your post so they can pick up on what you have outlined to us.
 
Keep us posted on how things go re. this issue as feedback, either way, is helpful to us in helping users in the future with the same or similar issues.
 
Many thanks in anticipation.
 
Regards
 
 
Baldrick

And another thing. Any legitimate self-respecting company that had any respect for its customer base (paying customer, in my case), would simply post a solution to the forum and not require the trouble ticket BS and keep the fix a secret from their users. I could have dug the activation code out of my files and re-entered it, or re-upped online, but tolerating this behavior in an application was against my principles.

"Never attribute to malice that which is adequately explained by stupidity."
That's Hanlon's Razor?  I like that.

My status wrt WSA?  I had purchased a three-seat license.  It is still active on the two (Windows) machines on which it has not yet misbehaved as it did on the Mac.

I'm glad you found a way, as for me I haven't yet and I don't really understand how you did what you did….I'm so upset by this thing …:(

Hello ehumphrey,
 
Welcome to the Community!
 
Sorry to hear about your frustrations.
 
I'm not an expert with Mac commands. But I had to uninstall Webroot recently and I was able to uninstall Webroot from the safe mode without any problems. I am also running Yosemite with WSAC. without any issues.
 
Please do let us know what Support does for you for this would help alot of Mac users,
 
 
Best Regards,
 
Thank you,:D

Hello beck,

Do you have Webroot icon in your upper right hand corner of your desktop? Are you able to right click to open Webroot and click shutdown? Then follow my instructions below or go here http://www5.nohold.net/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=1992&

If you still can't uninstall Webroot then I'd advise that you issue a Support Ticket and they will sort this out for you. I've uninstal Webroot in safe mode before but I wou recommend this if you are not familiar with your Mac. Here's the link for Support
https://www.webrootanywhere.com/servicewelcome.asp

We don't mean the Dock which is usually located at the bottom of your screen. You want the menu bar in right hand corner.

Hope this helps,

Kind Regards,

@ wrote:
.... Unfortunatly I cannot give out the uninstall terminal commands online as this would be a huge security issue.  ....
 

Not to mention a mistyped "sudo" and waive bye-bye to the wrong kernal extension!  ;)  (says the voice of inexperience! 😛 )

that method is going to leave behind parts of the software.  Please do not remove webroot in this manner.  There are a lot of files that are located on the machine not in the application folder and the application support folder.  If you are having trouble removing WSA then please contact our support team as we have the correct method and commands to remove all of the program.
Thanks,