Happiness - is a 2 year subscription

Hi rippedoff
 
Welcome to the Community Forums.
 
Just to clarify...you do not need to renew via Webroot if you do not want to.  You are perfectly at liberty to go elsewhere and purchase a new license at a lower than official renwal price is you want to...it is a free market so Webroot can charge what they feel is approrpiate and yo can chose to accept or not.
 
That said a number of users do take that path and I know it has been fed back to Webroot via our Community Manager @ .
 
So, if you do decide to go for a new keycode at a lower price you can just enter it into the appropriate place in the software to activate it and as a Webroot subscriber (rather than a Best Buy subscriber) it should take it and commence using the new keycode...BUT a few snippets of advice, if I may:
 
1. Steer clear of offers on ebay, and check that any on Amazon are sold by Amazon and not a reseller (not saying resellers are not trust worthy it is just that some are not in my experience).
 
2. You are posting in the Complete forum so you may well be using either or both of the Password Manager and/or Backup & Sync features?  If you are then please be aware that the data held in the Cloud related to those is linked to your keycode and so if you use a new keycode (a) you will not have access to that data anymore & (b) it gets deleted after 30 days post expiry of the keycode it is linked to.
 
3. So to deal with 2. above you have two options:
 
i. Use the new keycode and Open a Support Ticket requesting Support to transfer the data from old keycode to new one...remember to provide both keycodes & email address when doing that, OR
 
ii. continue using the current keycode and again open a Support Ticket but this time ask Support to transfer the time on the new keycode to the old/current one...if and when yo do this with time remaining on the old keycode the new will be added to it and yo will have the number of days = old subscription balance + new subscription, going forward.
 
Well, I hope that clarifies the position a bit and calms what appear to be ruffled feathers?  No one, least of all Webroot is trying to rip you off...if they where they would not allow what I have advised above.  Persoanlly I always renew my commerical license via Webroot...true you can get some ridiculously cheap deal in places but do ask yourself before buying...is this too good to be true/what's the catch.
 
Anyway, hope that yo sort it out and that we see yo around in the Community in the future.
 
Regards, Baldrick
 

That's me covered for another 2 years.  :)
 
Thanks to eveybody - and I do mean everybody - that's replied on this thread for taking the time and for your help.  :)
 
I hope to see you around here from time to time.
 
Best Regards
 
Alan

To be quite clear:
 

• Renewals are always at the normal full price.  This is industry standard, all AV's that I know of do this.  
• Sometimes there are special sales/discounts that make a new purchase cheaper.  This is also normal.  A new purchase comes with more hassle than a renewal, but of course it is an option.
• Each customer can decide for themself if they want to take the ease of renewal, or in the event that there is currently a discount on new purchase to take that option.

 

Well, rippedoff, that is indeed your perogative and I wish you luck in terms of finding a product that provides you with the protection that WSA affords AND does not cross your very particular sensitives about marketing...which I respect as they are yours and you are wholly entitled to them...having said that I very, very much doubt that in the final analysis you will find any comapny providing a top flight security application that is not working /marketing in the same way.
 
In reality Webroot is way behind the curve when compared to some of the bigger companies in this market (which I will not name so as not to start a polemic).  In addition, if you closely look at any technology-related industry I think that you will find that very much the same occurs everywhere...after all the reseller selling WSA other than Webroot do not only sell WSA at a lower than renewal price from the manufacturer...and I will leave it at that.
 
If your main gripe is an inability to/a feeling that you cannot express yourself to the right people in Webroot then let me pimg our ever excellent & helpful Community Manager @  (no doubt enjoying a well earned weekend away from work...;)) and see if he can bring his mega powers to bear in terms of either transmitting your views/feedback to the right persons within Webroot or perhaps even putting you in touch with the right audience for your views/complaint.
 
If you can be aptient and awit the new week lets see what that may bring; hopefully sufficient to persuade you that you are best with Webroot, when this is reviewed calmly and objectively.
 
Hope that helps?
 
Regards, Baldrick

Personally, I know fully well what is meant by the problems with the texted word rather than the spoken: lack of intonation.  However, I am equally positive the OP in this case knows EXACTLY what I mean by "Kill the Mood", as written in the Community Guidelines.
 
Comments, suggestions, complaints are of course welcome here, customer feedback is extremely important.  But there is a line that can be crossed between constructive complaints and violation of the Guidelines.  This thread has at times been very close to violating the Guidelines, and if it does I will not hesitate to edit or remove any and all posts within this thread.
 
Yes... some of us DO have the ability do edit and remove posts.... and we are very restrained in using that ability.  We will not hesitate to use it however if the line is crossed.
 
Cheers 🙂

HI David,
 
Firstly, many thanks for the technical advice re how to 'unseat' a device and change to a new replacement one.  I will do just that.  :)
 
Secondly....   very gracious of you to say but good heavens no, I feel that I didn't explain myself very well, so really my fault for which I can only apologise.  If there's one thing I can beat anybody at it's that I will always have more faults than whoever I'm dealing with - that's a competition I can win  :)     Very good of you to say but in faults I had about 90% to your 10%.   Anyway, no worries mate.  (....where's a 'thumbsup' smiley when you want one)
 
 
Thirdly......   not sure if you're familiar with the UK tv programme "Would I Lie To You" and if you tried the YouTube weblink.  Its possibly my favourite tv programme - always lighthearted and and often a right good laugh, 30 mins of don't care about anything else tv.  I tend to switch off soon as politics or soaps come on but love wildlife/nature programmes and lighthearted commedy like WILTY  :)
 
 
 
 
 
 
 
PS: always did want to be santa

Hi David, apologies for sot of superceeding what you posted...I looked at my post and decide that I needed to point out the 'hassles' as clearly as possible, and was doing that in edit whilst you were posting about them...:$
 
Regards, Baldrick

Allow me to add on what Baldrick has said Webroot is the best malware software on the web today, backed by the best support team and staff there is. Baldrick is one of the most knowledgeable members on this forum and his advice is solid. As he mentioned you can purchase you license anywhere you wish but be careful where you go. " The old saying goes you pay what you get for" and your getting the best second to none malware protection on the web today.

@rippedoff wrote:
Why am I being ripped off?  I will not renew my subscription when new customers are being charged a fraction of my renewal subscription for the self-same product.
 
Edit:
Thanks for the replies, genuinely appreciate you've taken the time, etc, thanks.
 
 
I hadn't noticed, and read your added edit. As was said, we are just volunteers and users of WSA ourselves. Your Marketing criticisms would be best addressed to the company themselves, I'm sure:  Webroot U.S. Contact Information | Contact Us | Webroot

@ wrote:
Completely disagree with you analysis of the UK market...all these technologies companies do it the same way and will no doubt continue to do so...and I work for one.
 
Anyway...bottom line is that Webroot is not ripping anyone off...and indeed by the very fact that they offer the service that I mentioned in my original reply to you, i.e., transfer time from a cheaper renewal or purchased keycode, than the one they offer, to the original keycode so that the user is not inconvenienced, when they could refuse to do that...is a testament that they are not looking to rip anyone off.
 
All the best to you to, mate.
 
Baldrick

The last I heard about Norton 2015 is that they DO refuse to do that Baldrick.  Those who purchased a one year Norton 2014 even a day before the rollout of 2015 must now pay FULL price of the 2015 in order to use it.  No refunds on the 2014, no automatic upgrading, nothing.  Pay up in full or dont play.
 
 

Hi Ssherjj
Hi Jasper
 
Thanks for your empathy, much appreciated.
 
However, I was looking for a practical way to keep with Webroot and I think I've solved the conundrum.....    a 2 year subscription, the first and second year is a bit different but the overal total for the 2 years is the same for both new and existing customers.  So that's super.
 
Only one thing - if I may ask a small technical query - if its fairly likely that at least one of the machines covered is replaced within the 2 year period, I assume its possible to change over each affected machine without incurring exceeding the machines limit, and if so how is this done, how easy and practical is this.
 
 
As an aside......     and a bit of light entertainment (not sure if this is allowed here exactly i.e. should it be on another part of the forum).......     I can heartily recommend the tv series "Would I Lie To You" (WILTY) and there are many YouTube clips and parts of episodes.......    Here's one being WILTY Series 4 Episode 3, and about 7 mins 30 seconds in the one where Kevin Bridges read out a card proclaiming....   "I once accidentally bought a horse"  - its hilarious - but is it truth or lie?  :)
Hope this doesn't contravene something - if so please delete, thanks - anyway here's the Weblink:   http://www.youtube.com/watch?v=nkCdzNDP8CY
 

@ wrote:
HI David,
 
Firstly, many thanks for the technical advice re how to 'unseat' a device and change to a new replacement one.  I will do just that.  :)
 
Secondly....   very gracious of you to say but good heavens no, I feel that I didn't explain myself very well, so really my fault for which I can only apologise.  If there's one thing I can beat anybody at it's that I will always have more faults than whoever I'm dealing with - that's a competition I can win  :)     Very good of you to say but in faults I had about 90% to your 10%.
 
 
Thirdly......   not sure if you're familiar with the UK tv programme "Would I Lie To You" and if you tried the YouTube weblink.  Its possibly my favourite tv programme - always lighthearted and and often a right good laugh, 30 mins of don't care about anything else tv.  I tend to switch off soon as politics or soaps come on but love wildlife/nature programmes and lighthearted commedy like WILTY  :)
 
 
 
 
 
 
 
PS: always did want to be santa

Dear Santa, 
 
(Wow..I never thought I would start a note with that again at the age of 40+ ROFL!!!)
 
I have not seen that program, but I think I should look it up.  I am a fan of many UK/BBC programs actually...  Thanks!  I think I can probably use "30 mins of don't care about anything else tv."
 
Fault isn't to be discussed... all that matters is we have resolved things, and I am quite happy at that.
 
I hope to see you around on here... and might I bring your attention to some of the lighter fare of the Community on the Non-Techie board, such as THIS for example... The longest running thread here with the most replies.  

Hi rippedoff
 
No, am afraid that I believe you are very mistaken when you say "It isn't somehow one isolated out of touch viewpoint"...this has been happening long before Webroot was even founded as a company.  I can remember being able to purchase a new version of Norton AntiVirus (when it had the picture of Mr Norton on the box) for under half the price of the renewal offered by Symantec.  And I believe that I could say the same about Dr Solomon (which was bought by McAfee) and Kaspersky, to name but a few.
 
Webroot is most certainly not leading this approach or influencing other corporation to adopt that sort of marketing.
 
Respectfully, I think that you need to do a bit more research before expounding such views, to make sure that they are correct.
 
Regards, Baldrick