Happiness - is a 2 year subscription

Hi Alan
 
Just to support what David said in his last post...there is much fun to be had, much knowledge to be exchanged and picked up, etc., in this Community and hopefully you will find some time to partake in some measure.
 
Regards, Baldrick

That's me covered for another 2 years.  :)
 
Thanks to eveybody - and I do mean everybody - that's replied on this thread for taking the time and for your help.  :)
 
I hope to see you around here from time to time.
 
Best Regards
 
Alan

HI David,
 
Firstly, many thanks for the technical advice re how to 'unseat' a device and change to a new replacement one.  I will do just that.  :)
 
Secondly....   very gracious of you to say but good heavens no, I feel that I didn't explain myself very well, so really my fault for which I can only apologise.  If there's one thing I can beat anybody at it's that I will always have more faults than whoever I'm dealing with - that's a competition I can win  :)     Very good of you to say but in faults I had about 90% to your 10%.   Anyway, no worries mate.  (....where's a 'thumbsup' smiley when you want one)
 
 
Thirdly......   not sure if you're familiar with the UK tv programme "Would I Lie To You" and if you tried the YouTube weblink.  Its possibly my favourite tv programme - always lighthearted and and often a right good laugh, 30 mins of don't care about anything else tv.  I tend to switch off soon as politics or soaps come on but love wildlife/nature programmes and lighthearted commedy like WILTY  :)
 
 
 
 
 
 
 
PS: always did want to be santa

Hi Ssherjj
Hi Jasper
 
Thanks for your empathy, much appreciated.
 
However, I was looking for a practical way to keep with Webroot and I think I've solved the conundrum.....    a 2 year subscription, the first and second year is a bit different but the overal total for the 2 years is the same for both new and existing customers.  So that's super.
 
Only one thing - if I may ask a small technical query - if its fairly likely that at least one of the machines covered is replaced within the 2 year period, I assume its possible to change over each affected machine without incurring exceeding the machines limit, and if so how is this done, how easy and practical is this.
 
 
As an aside......     and a bit of light entertainment (not sure if this is allowed here exactly i.e. should it be on another part of the forum).......     I can heartily recommend the tv series "Would I Lie To You" (WILTY) and there are many YouTube clips and parts of episodes.......    Here's one being WILTY Series 4 Episode 3, and about 7 mins 30 seconds in the one where Kevin Bridges read out a card proclaiming....   "I once accidentally bought a horse"  - its hilarious - but is it truth or lie?  :)
Hope this doesn't contravene something - if so please delete, thanks - anyway here's the Weblink:   http://www.youtube.com/watch?v=nkCdzNDP8CY
 

It goes without saying really if we see an identical product cheaper somewhere we will get it because none of us likes the feeling of being ripped off with anything.

@ wrote:
Just to let you know, we have received this same feedback from several users.  I've passed it along to the folks who set the pricing, and they are looking into whether this needs to be changed.  Personally I'm with you - I'd rather buy a new keycode at a discount than renew at full price.

Me too 🙂  I know alot of users who prefer to renew regardless of price just to keep it easier too though.

Hi Baldrick,
 
Not what I'm saying at all.  I agree that it's very much "standard fayre" that companies do have the marketing strategy you mention - agree 100%.  That's not what I'm pointing out.  What I'm actually saying is that - neverthess - there is a current trend by certain companies (they aren' t small) that are recognising the disdain held by a signifcant proportion of the polpulation and that;s why some are currently spending millions of pounds on high profile tv advertsing campaigns e.g. one with a cartoon depicted restaurant scenario and a customer having special offers put on a plate - only to be immediately taken away by the waiter as being 'for new customers only'..... then the advertiser concerned stating that they are different and that they offer the same special offers to existing customers.  There is another one, just recent, whereby RBS have jumped onto this bandwagon with a broadly similar promise of offering the same deals to new customers as new ones.  I'm not saying there aren;t still those that use the marketing strategy you mention, I'm merely pointing out that - nevertheless - there is a current trend by some companies whom have clearly recognised the disdain which a signifcant proportion of the population recognise, that was all.  It seems that you're taking something quite innocent as being something a million times more than what I was really meaning.
 
I'm a bit puzzled by the apparent partisan aspect and thanking others for support - good to see mates support each other - but really there is no argument, none at all mate.  As far as I'm concerned we're all on the same side. :)
 
At the end of the day I'm an everyday bloke that simply wanted to renew a subscription, that were all.
 
All the best.

@ wrote:
Completely disagree with you analysis of the UK market...all these technologies companies do it the same way and will no doubt continue to do so...and I work for one.
 
Anyway...bottom line is that Webroot is not ripping anyone off...and indeed by the very fact that they offer the service that I mentioned in my original reply to you, i.e., transfer time from a cheaper renewal or purchased keycode, than the one they offer, to the original keycode so that the user is not inconvenienced, when they could refuse to do that...is a testament that they are not looking to rip anyone off.
 
All the best to you to, mate.
 
Baldrick

The last I heard about Norton 2015 is that they DO refuse to do that Baldrick.  Those who purchased a one year Norton 2014 even a day before the rollout of 2015 must now pay FULL price of the 2015 in order to use it.  No refunds on the 2014, no automatic upgrading, nothing.  Pay up in full or dont play.
 
 

Hi shorTcircuiT,
 
I'm aware of the marketing you mention as being long established, I was in fact referring to a recent trend in the UK at least whereby large corporations have broken away from that style of marketing and deliberately branded/identified themselves  as being 'different' and no longer indulging in that style of marketing - by showing loyal customers being rewarded every bit as much as new ones - and there are a number of large corporations that have jumped on this bandwagon and new trend away from that style of marketing.  I had hoped to steer WR in that same positive direction.
 
Anyway, I tried to be helpful, polite, helpful again, constructive, and helpful again.  Clearly my best efforts didn't work and in your own case would appear to have taken me as the complete opposite. Those who know me would know I'm the first to help anybody and a couple of years ago now was nearly run over by passing cars and trucks as I tried to help an elderly couple that had just crashed their car at a busy intersection - I was the only one to stop and help. I also hate any form of conflict and would request that all posts by me are deleted in their entirety and that my membership etc is entirely erased/deleted. Thanks and best of luck for the future to Webroot and to all on this forum

Hey @ I do not know about over on your side of the pond, but it is extremely common practice on this side for companies to offer discounts, sometimes steep ones, but ONLY for new customers.  
 
In fact, many of the telephone landline and cell providers routinely do this, on an every day basis.  Pay close attention to the TV ad they are running with the great "Temporary price reduction" or "Sales Event" or "Special Discount Event" and if you read the fine print at the bottom of the screen almost every single time you find wording specifying the discounts are for NEW subscribers ONLY.  Those who have been a subscriber in the past 12 months or so and changed to a different provider are also commonly excluded.
 
Just saying.... you are quite right and there is NOTHING strange or unique in terms of Webroot's renewal pricing policies.  
 
 

Personally, I know fully well what is meant by the problems with the texted word rather than the spoken: lack of intonation.  However, I am equally positive the OP in this case knows EXACTLY what I mean by "Kill the Mood", as written in the Community Guidelines.
 
Comments, suggestions, complaints are of course welcome here, customer feedback is extremely important.  But there is a line that can be crossed between constructive complaints and violation of the Guidelines.  This thread has at times been very close to violating the Guidelines, and if it does I will not hesitate to edit or remove any and all posts within this thread.
 
Yes... some of us DO have the ability do edit and remove posts.... and we are very restrained in using that ability.  We will not hesitate to use it however if the line is crossed.
 
Cheers 🙂

.

Well, rippedoff, that is indeed your perogative and I wish you luck in terms of finding a product that provides you with the protection that WSA affords AND does not cross your very particular sensitives about marketing...which I respect as they are yours and you are wholly entitled to them...having said that I very, very much doubt that in the final analysis you will find any comapny providing a top flight security application that is not working /marketing in the same way.
 
In reality Webroot is way behind the curve when compared to some of the bigger companies in this market (which I will not name so as not to start a polemic).  In addition, if you closely look at any technology-related industry I think that you will find that very much the same occurs everywhere...after all the reseller selling WSA other than Webroot do not only sell WSA at a lower than renewal price from the manufacturer...and I will leave it at that.
 
If your main gripe is an inability to/a feeling that you cannot express yourself to the right people in Webroot then let me pimg our ever excellent & helpful Community Manager @  (no doubt enjoying a well earned weekend away from work...;)) and see if he can bring his mega powers to bear in terms of either transmitting your views/feedback to the right persons within Webroot or perhaps even putting you in touch with the right audience for your views/complaint.
 
If you can be aptient and awit the new week lets see what that may bring; hopefully sufficient to persuade you that you are best with Webroot, when this is reviewed calmly and objectively.
 
Hope that helps?
 
Regards, Baldrick