Thanks
Best answer by BurnDaddy
View originalBest answer by BurnDaddy
View originalIf you can PM me your email that the licenses are linked to, I can do it. Do note that this would be more of a one off as the preferred protocol is to renew the existing license when possible, thus elimnating the possibility of multiple keycodes.@ wrote:
Hi,
i just bought 3 keys for the security internet complete. I contacted customer support and they refused to merge the keys for me. Can someone at this forum do it? I have read this and saw JP was able to help someone with the same issue. Is he still able to do it for me?
thanks
Thanks@ wrote:
I contacted customer support and they refused to merge the keys for me.
I 100% agree with you, I would love the ability for the customer to add days from a new license into an existing one. I will relay this feedback around, however I am pretty certain this is intentional. I think you hit the nail on the head with "Webroot wants people to renew through them". My understanding is that we still transfer time over from one to another, so support should be more than happy to help. If you ever hit a roadblock there, let me know.@ wrote:
Thanks@ . I too would like to know why support is no longer willing to do this seemingly easy task, as I have always had them combine keycodes for me, as well. If they are NOT going to do this anymore, then there needs to be a KB or other tutorial explaining exactly how users are to go about doing this, including transferring Password Manager and Backup & Sync information to the new keycodes. Or, better yet, just do like pretty much every other software vendor does and allow users to add a new keycode to their EXISTING account, thus adding days and keeping pertinent information, not replacing the whole account, as happens now when a new keycode is entered. It really seems to me like Webroot is just creating a lot of extra work for all involved, from users to support. The renewal process has always been a thorn in my side.
I understand the argument that Webroot wants people to renew through them. But unless their pricing becomes far more competitive and rewards faithful users, that's not going to happen for many, myself included. Instead, I feel that that the current, ambiguous process of renewal confuses and alienates more customers than it attracts and I hope that Webroot will address this issue in the future and, hopefully, streamline the process for the benefit of all.
Kennytan DID contact support first. It was only after they snubbed him that he ended up here seeking help, like so many others users do when renewing. 😉@ wrote:
As for the situation Kennytan is in, I have no problem helping, however I would prefer these requests be made with support, or that they simply renew if possible. Goal here being that the Community doesn't turn into a ticketing system for this sort of scenario.
Fair point, I'm reaching out to support to clear this up. In the meantime, he is more than welcome to PM his account details and I can take care of it.@ wrote:
Thanks@ , I appreciate the response and for relaying my concerns.
Kennytan DID contact support first. It was only after they snubbed him that he ended up here seeking help, like so many others users do when renewing. ;)@ wrote:
As for the situation Kennytan is in, I have no problem helping, however I would prefer these requests be made with support, or that they simply renew if possible. Goal here being that the Community doesn't turn into a ticketing system for this sort of scenario.
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