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this problem has been going on for about a week, I think since Microsoft last Windows 10 update on 3/1, security center shows Webroot on and OK, but numerous times during the day on the desktop the slide in notification for action center shows webroot and windows defender turned off click to check security center , I have tried removing webroot completly and reinstalled webroot, tried changing security center in services to auto restarted didn't work, then back to delay start didn't work messages still keep coming , not sure what else to try, it seems numerous windows 10 webroot users are having this problem,and I already put in four message for tech support but no answers yet, any thoughts on this different from what I have tried will help , thanks.
Hi,   I just learn you can turn notications off yea!   Now I will not be pester with this slide notication anction center. Webroot will let me know when there is a problem.  Cheers!
For some big threads like this I'd be concerned that combining them would make the conversation confusing since all the different posts would be interleaved. We could lock one thread and point to the main one if that would avoid some confusion.
Again not all of us are having this issue and it's because of some Cumulative Updates for Windows 10 Version 1511 and changes in the system API's. Sorry I can't say more but Webroot is working on it! https://en.wikipedia.org/wiki/Application_programming_interface

 

Daniel 😉
I am getting the notifications on 2 laptops using wireless setup. Both Windows 10, version (OS Build 10586.164). One is 32bit and the other 64bit. Both upgraded with a clean install.
This is all I can share:

 

Hi Daniel,

 

We’re well aware of the issues related to this and are on the way to having a solution. We approached QA and Development on Monday, and hope to a have a resolution for affected systems soon.

 

Hope that helps,

 

Lucas
Hi PoPCorn

 

The way to get hold of it is to await it's formal general release by Webroot. It goes through a process of verification which includes a period in beta format, and if that goes well then it will be released/'pushed' out to users.

 

If this version does include a fix for the Security Centre notifications, and we have no formal information to advise that it does, then I am sure that it will be released generally just as soon as Webroot are sure that it will not cause users any other issues.

 

So, a bit more patience is required, and fingers crossed that it does include a fix for the issue.

 

Regards, Baldrick
I gotta feeling, that a fix is almost just around the corner. 😉
It appears that the fix is for now very hit or miss with people and the fix is still being worked on as I type this, so have faith in us, it is all in hand. I personally have had no problem for 2 or 3 days but I know some who have had the issue yesterday.
The new version of Webroot was installed two days ago, and so far no notifications.

 

Gary
I read it already, the more people that get invovled with this issue will help with the solution, I have already passed on info to my friends and family so they know where to look for posts on this issue, Scott.
Whatever you think best nic!
Hi daniel, I just installed today's windows updates and not more then a half hour past after updates and the same message for webroot turned off popped up, so I guess Microsoft is not doing anything about this problem, thoughts ? Scott.
Hi Daniel, I have to uncheck those options in security center for monitoring software, the pop up message for webroot turned off is now showing up about every ten minutes so it got worse after yesterdays updates I guess  yesterdays updates made it worse, do you think it is worth trying to shutdown or remove Webroot then turn on Windows defender and see if pop up messages stop ? for testing purposes ,because message does list Windows defender to ? this would confirm that Microsoft changed something to only allow Windows defender ? thoughts ? thanks Scott.
OK , good night all, get back to everyone tomorrow 3/10 with updates if there is any progress with problem, Scott.
good morning, Daniel and Sherry, well it didn't work pop up messages are back, to recap with webroot removed and windows defender running no pop up messages ,but then turn off windows defender and reinstall webroot then messages come back that say windows defender and webroot are both turned off, next thing I was going to try is remove webroot then let windows defender start up again, then shut down windows defender then install a different program like Avast or Eset to see how windows 10 reacts to these programs, thoughts ? thanks Scott, I will be in and out today so I will check for messages through out the day, both of you have a good day, Scott.
Hi Sherry, here is the what I did today, I installed Sophos home antivirus and turned off windows defender and no pop up messages for two hours, so now I removed Sophos and Windows defender is on again, I will wait till I hear from you or Daniel before I put Webroot back so that if there is anything different you want me to try, let me know thanks, Scott.
my UAC was set to third setting don't dim desktop but I just checked it and it was all the way up to always notify , I did not change this ? thoughts Scott.
Hi Scott

 

I have two upgraded devices; one from Windows 7 (a Desktop system) & the other from WIndows 8.1 (a tablet device). The former is Ethernet connected to my router the latter uses WiFi...none are exhibiting the issue. :$

 

There seems to be no rhyme nor reason as to what device it strikes...there obviously must be something but nothing that is apparent to us at present. :(

 

Regards, Baldrick
Scott...I wouldn't think that would matter with whether you had an upgrade or clean install 
? Scott can you please Submit a Support Ticket to Webroot so they can get this documented? Before you do that can you please have WSA installed and running and do a few scans and reboot then run this Log Gathering Tool and put the same email address in that you will contact support with and in the ticket tell them you have uploaded WSAlogs as well as the link to this thread!

 

WSALogs Download Link:

http://download.webroot.com/wsalogs.exe

 

Thanks,

 

Daniel 😉
OK Daniel I did that all already ran logs and sent them to support and they said they had no way of fixing this problem yet, do you want me to do it again ? thanks Scott.

 

Removed picture as it had your email address in it and for security reasons!
If you did already then I guess no need! :( Can you remove the picture or edit out your email address please! Maybe we can get some info on this from one of Webroot's finest! ? ? ? ? ? ? ?

 

Thanks,

 

Daniel 😉
Good news Daniel!
wOw.........................Now there is a blurb and a half!
Ah, yes...APIs...a God send and a curse...all in one...depending on who you are and where is the food chain you sit, i.e., developer or user, etc. ;)

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