Changed password problems

Hi Triple Helix
 
Ain't learnin fun!!!  :)

Hi Triple Helix
 
Wow! You can rest assured that THAT link just made it into my bookmarks!!!  lol

Hey Albert,
 
That's what we like to hear and the way we all like it, and most of us are Volunteers and we know that Webroot is the Future and it's here now we try our best and if we can't help someone then the Support Ticket System is the way to go! http://www.brightcloud.com/platform/webroot-intelligence-network.php
 
Daniel :D
 

@ wrote:
Hi Triple Helix
 
I'm guessing that they don't. I believe that the Geek Squad and Webroot are two seperate entities. However on the bright side this issue has FINALLY and for good been resolved!!?!  (At least I HOPE that problem has met up with a terminal end!!!) It's a bit of a long winded solution so I saved the steps involved in a document, only this time I created the document in Wordpad because I wanted to see if a link to a link to a file would work! lol here's the solution...
 
https://www.dropbox.com/s/heb79mpfiumamxw/Add%20User%20Uninstall%20Reinstall.rtf?dl=0
 
thanks EV1 that had a hand in this, including Webroot Support which provided some of the informations in that file! I really appreciate the involvement!!!

Hi Albert,
 
Awesome and great to hear just make sure you come back and visit as we are a fun bunch! The only thing I see wrong is that they gave you the wrong Download link for Best Buy Subscriptions: http://www.webroot.com/us/en/home/products/geeksquad-dl
 
Cheers,
 
Daniel ;)
 

Kwel I would like to see what they come up with and why Best Buy Geek Squad couldn't help you? But as far as I know they don't have access to Webroot's back end online console?
 
Daniel 😉

Hi Sherry
 
Thank you! I will have a great day as long as you promise to do the same!!?!  :)

@ wrote:

Good Morning! to ALL following this thread :)
Here's the latest update
Sent: Tue 08/26/14 05:22
Your case has been created.
Case Details:
Case Number: 00289745
Status: 1. New
Subject: toolbar interaction with the webroot system
Thank you for contacting Webroot Software. We have received your request and your case will be assigned to a Webroot Support Engineer. We will respond to you as soon as possible. If you have a critical issue, or if you would like to receive an update on your case, please call for further assistance. Be sure to reference your case number, found in this email, when
speaking with the Support Engineer.
 
I'll be sure to keep the Webroot Community apprised of this situation as it develops
 
Also take a look at this screen shot for a teensy weensy bit more clarification.
 
https://www.dropbox.com/s/8f7jd78jfvdup0u/Account%20Settings.jpg?dl=0

Great News Albert! The Support Engineers are usually pretty quick to get back to you.;)
 
I'm happy to know that your persistance in this issue is paying off, for you are feeling a whole lot better! And of course knowing that Baldrick and TripleHelix, Our Forum gurus assisted delingently regarding this issue.
 
Please let us know when this problem is resolved so that we may help others.
 
We appreciate all your feeback in this matter greatly!
 
Have a nice day In Texas!
 
Best Regards.

@ wrote:
Hi Dan
 
i just sent support an email with all of the pertinant links in this thread, if i don't get a response within a couple of days i will certainly give them call, thanks for that link, i didn't know a phone # for Webroot!

Awesome and @ will get elevated tomorrow for sure! Just in case: 1-866-612-4268
 
Thanks,
 
Daniel 😉

@ wrote:
Hi Daniel
 
yes, that is exactly what i mean not a restore or (i didn't even know this one existed until Windows 8.1, a "refresh") which is a cross between the restore and the recovery...  the refresh reinstalls the OS without effecting any user documents. it DOES however completely overwrites Program Files and Program Files (x86) thereby eleminating any programs you may have installed, unless you installed those programs somewhere under UsersUSERNAME.

I think things are messed up because of the in place upgrade or refresh so your going to have to contact support some how to get it sorted as I think it's because how Webroot controls it's keycodes from being installed on more then you are aloud it's nothing we can do on the Community I will ping @ & @ and they will see this tomorrow during working hours. And Brian looks after the Best Buy Subscriptions on Webroot's end.
 
Sorry I couldn't help more,
 
Daniel

Did you try another Browser to Contact Support? Can you do it from another PC? You can call them as well just call the one closes to you! http://www.webroot.com/us/en/company/contact-us
 
Thanks,
 
Daniel 😉

Hi TripleHelix
 
Yes, that was the way i removed the duplicate Redacted-PC (that showed up after a complete system recovery) as well as the Laptop-PC shortly after it went through a system crash. I was hunting everywhere for a cure to the password problem and I found something that i wasn't looking for so i decided why not?
 
this idea has just occured to me and i am now fairly certain that this particular problem lies in the way the browser webroot toolbar interacts with the system. i am having the exact same problem as in the previous thread i posted "can not access program on my system" which had been solved (but only temporarily). i have uninstalled and reinstalled the toolbar. and it works good for the first time i log in, after that it's gone back to the oldest password i ever started with.

Hi TripleHelix
due to this password problem i can not submit a ticket. i can get past the input email page, but the input password page just clears the field when i "submit". please see these ideas
 
http://1drv.ms/VWVTH5
 
those were from an expired account... some screenshots from the new account
 
http://1drv.ms/VWVTH5