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Webroot® SecureAnywhere™ - Antivirus

Webroot® SecureAnywhere™ - Antivirus

7,001 Topics
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ArChivalrousFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Antivirus "do you allow webroot to make changes to your hard drive?" popup is back

It looks like the latest update has triggered the system’s “...do you allow Webroot to make changes to your hard drive?” (as far as I can tell, the last time this happened 4 years ago, I didn’t want to resurrect that thread) Despite clicking ‘Yes’, it’s popping up every time I start up my PC. What’s causing it, and how do I stop it?

56954

3 years ago

tampawintersFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Cannot download. Get "Failed - Virus scan failed" message - what settings in Webroot do I change?

Totally frustrated. I keep trying to download exe files (legit apps) to run but it says “Failed - Virus scan failed”. I cannot find anything in Webroot to change to allow me to accept them

78026

3 years ago

HugoFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Win32.LocalInfect.2 found in (and only in) EXE files I've created myself from Visual Studio

Never mind, I’ve submitted this issue to Support.

3033

3 years ago

Ford12Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Scan taking nearly 24hrs still not completed

HiI am scanning a usb external drive that is 2T in size. Not only is webroot using all system resources so I cannot do anything much in windows generally, but its also only scanned ¾ of the drive and has been going for 18 hours. There is no way to pause the scan while I do other stuff. Is webroot not designed to handle large drives

1631

3 years ago

DanielAsengNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Tooltabextension.dll

Hi.We have received several threats on our customers computers about an tooltabextension.dll file. We cant seem to find any information about this on here. Does anyone know what this is?

7802

3 years ago

efuru6New Member

asked in Webroot® SecureAnywhere™ - Antivirus

Downloading

Hello, I purchased webroot security on 6/23 and thought I downloaded it, but I keep receiving a message that my subscription has expired. I’ve tried downloading several times, but no luck. Suggestions please.

521

3 years ago

phantomfrenzyNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot exclamation point.

So my webroot has a brown exclamation point with a “Protected next to it” and a yellow exclamation point near “my account”.Something to note: I only have 30 days left in my webroot subscription. Should I be worried about anything? Or is it supposed to happen? Thanks.

1001

3 years ago

gocoFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot's Google search results rating system

I try to abide by Webroot’s recommendations regarding “Trustworthy” websites. However, I see that one of my favorites, allsides.com, is being flagged with a Webroot “Caution” message.Does anyone know why allsides.com would be flagged by Webroot?Thanks,

1673

3 years ago

plaguedagreyNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Found Nice hash on my computer in task manger and Im trying to delete it.

Webroot hasn't detected it, should I be worried?

631

3 years ago

RLindsayNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot Website Browser warning caution that website may affect my computer

It appears that you are saying that google analytics on a website is a threat to my computer. Are you sure that is correct?

2321

3 years ago

JohnMark54Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Turn off Webroot SecureAnywhere Core Service

How do I turn off Webroot SecureAnywhere Core Service? It keeps popping up and hogging my CPU even after disabling Webroot SecureAnywhere.

8163

3 years ago

DIVADMINGT

asked in Webroot® SecureAnywhere™ - Antivirus

The worst customer service I have ever had

I am just writing this post to let my anger out. I renewed my licence a few weeks ago and got the new code, entered it on the sofware and everything went fine like It had alwas been since two years ago. I mean, I was happy because I had no need to contact customer support.    Then the Password Manager unexpectedly ceased to work and tried to reach customer service. Firs I had to go over a thousand web pages of Knowledge Base, not a single article addressed my problem and then whenever I hit the "Talk to Us" or "Generate a Ticket" or something I was taken to my console where everything started all over again. I erased history, even changed browser, uninstalled and installed again the sofware and nothing happened. Tried to call but the phones that I found were for bussiness people not mere mortals like me.    Miraculously I found a page where I could as for a refund.  I entered the invoice number and voila! PayPal said that I received a refund in seconds! That´s

16312

3 years ago

lpd161New Member

posted in Webroot® SecureAnywhere™ - Antivirus

how do I reinstall webroot?

how do i reinstall webrot?  

30825

3 years ago

webvirgaspacexdragonNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

I cannot delete Webroot

I have seen every other forum on this topic and I cannot delete it even though I’ve followed every single tip given by every Webroot employee that has tried to fix this problem, and I still cannot delete the application. I need help with this.

1682

3 years ago

bobmacNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Ransomware

Does Webroot Secure Anywhere protected against ransomware

1083

3 years ago

crowejiNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Threat removal

Nothing happens when I hit “move threats”

601

3 years ago

SquidttoFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot not opening and unable to uninstall

Program has been unable to open to scan and crashes, when I try to uninstall it says it requires admin permission and I am the admin on my home computer. I created another user with admin rights no luck. I also removed the WRdata folder still unable to uninstall/ Appreciate the help please

3946

3 years ago

SgDrift08Fresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot not updating

Hi, the last couple of days I’ve been paranoid that I might have a virus on my computer. Even though Webroot said everything was fine a part of me didn’t trust it so I looked up the latest update and realized my version of webroot is only at 9.0.29.60 while the latest update is 9.0.30.75. Every time I click check for updates I get the notification that everything is up to date. This might be a side thing but I also noticed on the version I had installed that it says Copyright 2006-2020. I don’t know if that has anything to do with it. Could someone please help me out?

10447

3 years ago

guppysbFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

How to add a file or a folder to exclusions?

Hello,   I am trying to add either files or folders as exclusions in the webroot secure anywhere software. How do I do that? It seems like it was added in 2015 according to this forum post, but I can't find the feature: https://community.webroot.com/t5/Product-Questions/how-to-set-file-and-folder-exclusions-in-the-webroot-console/td-p/189775   Thanks.

1044010

3 years ago

OldFart1New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Won't launch, cant uninstall

Windows 10. Webroot won't launch. Can't uninstall to reinstall via Control Panel, Settings, or Administrative command line -uninstall switch. Get persistent "you must be logged on as administrator" message. Am logged on as administrator. Same problems in safe mode. Suggestions, please? ThanksSent that to customer service 2 days ago, not a peep. You guys know if there’s anybody awake over there? Thanks.

422416

3 years ago

mactNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Blacklist Removal Request

Hi,Can you please remove https://yachtingandgastronomyvolos.com/ from your black list. The site is clean.

5101

3 years ago

MRacineNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Autoscan USB when inserted

Is there a way to have Webroot auto scan a USB for threats and disable user interaction (so they cannot stop the scan)? Thanks!

11192

3 years ago

karinwalketNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot.com/safe for Key code Activation

Hello, I tried to activate Webroot using software key but not able to do that. is link webroot.com/safe activate to enter keycode.

4881

3 years ago

WebRoot IS AWESOMEFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot Stole Administrator Rights

I recently had a long issue with uninstalling Webroot where unless using an -uninstall prompt, the software had no offer to uninstall. Then Later when trying to wipe the software’s files it left on the computer (pretty much everything except the .exe file) I ran into the issue of Webroot claiming I do not have system rights despite I being the only user as well as an administrator account. I have attempted taking ownership of the leftover files but nothing has happened besides the software posthumously refusing to leaf (haha) my hard drive. This is a very unique issue ive come across which ive only seen in virus software which even then I had some success of removing. Please may someone help me obliterate these files off my computer so I may have a neat install of Windows 10, Thank you and Sunday’s Blessings.

3414

3 years ago

JawlineNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Windows Defender and Webroot

Hello everyone,,I'm curious on what others are doing with Windows Defender on Windows 10 if Webroot (or any other A/V's for that matter) is installed (and I want to Webroot to be the main/only A/V) ? If "best practice" is to turn off Webroot, how are you all doing this with your RMM (disable ALL Windows Defender related services, something else ?)

95939

3 years ago

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