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Webroot® SecureAnywhere™ - Antivirus

Webroot® SecureAnywhere™ - Antivirus

6,997 Topics
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Solidcad110New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

System tray icon

Everything has been running fine for almost a year now, but all of a sudden the icon for webroot stopped showing up in the system tray on start up. I have went to the advanced setting and it is checked to show icon in systerm tray. Any ideas?   Thanks

2637

10 years ago

KytomNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

superantispyware false positive ? webroot

I just ran a critical point scan with free version of Superantispyware. Never had a positive results until now and I think it's a false positive related to the new web filtering extension of Webroot. Wonder if anyone could try to duplicate this. I reported to SAS as false positive. Adware.Vundo/Variant (x86) HKCRCLSID{C9C42510-9B41-42C1-9DCD-7282A2D07C61} (x86) HKLMSoftwareMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects{C9C42510-9B41-42c1-9DCD-7282A2D07C61} (x86) HKCRCLSID{C9C42510-9B41-42C1-9DCD-7282A2D07C61} C:PROGRAMDATAWRDATAPKGVISTAX86WRFLT.DLL (x86) HKUS-1-5-21-1977275971-3325376658-4196732787-1000SoftwareMicrosoftWindowsCurrentVersionExtStats{C9C42510-9B41-42C1-9DCD-7282A2D07C61} C:PROGRAMDATAWRDATAPKGVISTAX64WRFLT.DLL

717

10 years ago

explanoitSilver VIP

posted in Webroot® SecureAnywhere™ - Antivirus

"Control Active Processes" in right click menu missing

When I right click on the green (W) icon in the bottom right of the screen, only some of my computers show the "Control Active Processes" menu option. They are all running 2014 versions.   What determines if this menu option is shown or not?

7111

11 years ago

RRodNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

When does activation start for purchases direct from Webroot?

Hello .... My first post here on the Webroot Community and I have 5 questions that the Search Engine could not answer.   I purchased three [u]separate[/u] Webroot Secure Anywhere Antivirus 1 Seat 1 Year Subscriptions during last year's Christmas Specials direct from Webroot for $9.99 each and paid via PayPal (a good deal).   Each one came with its own separate activation code.   I only installed and activated one of the three so far because I only have one computer.  It is a good product and my fairly new docked laptop finally feels unchained from the high resources drag of other AV products I've used over the past 15 years.   [u]My Questions[/u]:   1. Unlike Best Buy purchases, may I presume that Webroot direct download purchases are not activated until the activation codes are first entered on the computer and that is when the 365 day clock actually starts for each separate 1-seat subsciption?   2. With 20 days now

3602

11 years ago

explanoitSilver VIP

posted in Webroot® SecureAnywhere™ - Antivirus

Research Assistance and turnaround times

Hello, What are the expected turnaround times for files submitted via the "Research Assistance" website for file samples? Specifically, for monitored processes impacting functionality?

3673

11 years ago

salutealltodayPopular Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Can a wr scanning schedule... work or not while the computer is in the "Sleep" mode?

Original Problem: -Noticed freezing problems with my computer. -Noticed that Windows Defender stopped working, after been working for couple of years. -Then every morning the computer froze..then .I called WR. -We uninstalled and Reinstalled WR with new key -Then a new problem began:  WR ran until 66% and the computer froze. -Then, as precaution,  I decided to transfer all my documents and pictures and e-mails to E Drive this weekend. -Then an e-mail problem began:...a pop indicating to fix the corrupted "Chkdsk..."   This is the update: I called WR and the representative explained to me that fixing the CHKDSK was easy... He was right...I followed the following process and now my e-mail is working fine.:D   [b]Process to fix the CHKDSK:[/b] _First I went to START; then clicked in RUN; then typed cmd in the open box. Then followed this special instruction for Window Vista: "-If you want CHKDSK to run thoroughly; that is, fix errors, find bad sectors in  your har

2418

11 years ago

salutealltodayPopular Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Outlook Express Folder Sync Window: winmail. exe-Corrupt

Okay my computer WR scan have been stopping at 66% of the scanning and freeze my computer. I panicked and transferred my files to an E device even my e-mail file. Now this morning I received the first e-mail of the morning but also a pop at the lower toolbar reading:   [i][b]"Outlook Express Folder Sync Window: winmail. exe-Corrupt" The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume c:" [/b][/i]   What can I do about that message? Thanks... please advise me>:(   Now I'm not receiving the e-mails but that message appears when I click the receive mail.   I rescheduled the WR scanning for late tonight so I can use my computer today. The system said it performed a scan  23 hours ago.  

859

11 years ago

oahureNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Idenity shield forces Num Lock on when browsing web

I read that this issue has been fixed, but in the latest version I still see the issue.  Any way I can use Identity Shield and not have my num locks forced on?    I happen to be on who prefers it off, and I believe I should be able to control my keyboard without having software silently change how my keyboard works without asking.

1209

11 years ago

salutealltodayPopular Voice

asked in Webroot® SecureAnywhere™ - Antivirus

The scan process stop at 66% and computer freeze

Hello Webroot Community,   The scan process stopped at 66% and computer freeze at the 66% scanning. What can I do?....I restarted the computer to post the problem here..   Please Help. Thanks!

38349

11 years ago

phaseformFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

concern about cmd not working as expected

My wireless network just started playing up, saying it was connected and showing activity, but my web browsers werent connecting to anything, including my routers. I tried used cmd to ping, and ping wasnt even working... this is the readout from cmd. Microsoft Windows [Version 6.1.7601]Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:UsersHarry>ping 192.168.1.1'ping' is not recognized as an internal or external command,operable program or batch file.C:UsersHarry>net'net' is not recognized as an internal or external command,operable program or batch file.C:UsersHarry>net?'net?' is not recognized as an internal or external command,operable program or batch file.C:UsersHarry>help'help' is not recognized as an internal or external command,operable program or batch file.C:UsersHarry>cmd'cmd' is not recognized as an internal or external command,operable program or batch file.C:UsersHarry>run'run' is not recognized as an internal or external command,operable

716

11 years ago

ClassicRock_FTWNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

(Please Help) Concerned About FBI-MoneyPak Virus

Hey, so today I logged on to our home computer and a message popped up. It had the FBI, CIA, etc and said that our computer was locked. It was apparently locked due to suspicion of illegal activity. I used my iPod to see if this was indeed a virus and it turns out it was a trojan, I think. That's pretty scary for me because I know trojans are for accessing someone's system and for our computer to have it definitely terrified me. Windows Task Manager was disabled, because of the virus, too. I did a scan with your program and it removed the trojan. Windows Task Manager worked again as well. I would like more information about this certain virus, if you guys have ever heard of it. Also, how exactly could it have been sent to our computer? I would really like to know that. I want to make sure we weren't already hacked. And are we safe from any attackers? The virus is removed, but I'm worried if damage was already done or can still be done with the virus having been there previously. Any ad

10924

11 years ago

amilholland

asked in Webroot® SecureAnywhere™ - Antivirus

Secure Anywhere for MAC has PC Windows scan settings

In Preferences/ADVANCED SETTINGS, SecureAnywhere for MAC defaults to (1) "Scan for Windows threats" and (2) "Scan only for Windows file settings." There are no options for OS X threats or files.   What does this mean for an Apple MAC?

311

11 years ago

stuartpierceFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Full scan not needed?

In my daily deep scan, Webroot picked up something, which is pretty rare for me. I decided to do a full scan on both my hard drives, and Webroot told me I didn't need to do that.  I decided to do it anyway, and Webroot picked up 2 more threats? My confidence in the deep scans is a bit shaken.  I wonder if I should be doing a full scan regularly?   Stuart

864

11 years ago

papadeuceNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Getting a warning box upper LH side of screen.

But it closes so fast I can't read it..... but it is square, grey, and has some red writing in the box. I can read the word "close", and not much else. It comes up for less than a second, I bet, and then my webpage that I want opens up. Pops up an awful lot, but not for every web page. I know it does it when I go to Yahoo's main page - most of the time. I "think" I see the word "malware", but it goes so fast I can't be sure.   Any thoughts?   Edit.... I just stared at the box when it opened again.... it says "This Site Contains a Known Virus".   OK, so I do not visit porn sites, and generally only well known sites that I have used for years.... "Occasionally" I may clock a link from Google news that I am unfamiliar with, but that is about it.

16132

11 years ago

courier1New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

clean install

would someone be kind enough to post the download link to do a clean webroot secureanywhere antivirus install thx

532

11 years ago

VallHall

asked in Webroot® SecureAnywhere™ - Antivirus

Website is being blocked, why?

I received the next message:     I'm sending you this message from work. I love your website but I can no longer access It at home. I use Webroot anti-virus and they have you listed as a threat. Can you contact them and find out why?     [u][i]Link removed for administrative review for possible Spam! Also please note that this site is not being Blocked [/i][/u][u][/u][b]Triple Helix[/b]   This is a rather huge site with over 13 million pages indexed by google,  and google has not reported any malware on any one of those 13 M  pages.  But there are at least 100 M pages inaccessable by search engines, and some of them may be affected.   Thanks in advance  for any help.

1032

11 years ago

WaspUK1966New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Erasing Files using WSA. Is it secure?

I notice that you can permanently erase files with Webroot (or so it says!). How secure is it? Can they be recovered or traced? What does it do when it wipes a file?  I have some personal documents that I need  to put on my PC to edit. I want them permanently deleted afterwards so they cant be accessed after I`ve finished editing/copying them to my flashdrive. If I use webroot to do it, will that be ok? Any advice greatly appreciated.. George  

3455

11 years ago

tempfileCommunity Guide

asked in Webroot® SecureAnywhere™ - Antivirus

WSA Browser Extension

Is WSA installing browser add-ons now? When I opened FF today I got this. Is there a KB article or someplace I can get some documentation about it?   [img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/7159i0322642A00A4A0F6.png[/img]

506

11 years ago

blacklabFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

Enter a valid keycode - trial keycode

I've just downloaded a 14 day trial of SA AV, when I try to enter my keycode I get the following message 'Enter a valid keycode' etc.   The download link and trial keycode where sent to my email address but the keycode doesn't work, any ideas?   Thanks in-advance.

841

11 years ago

Chris19deltaPopular Voice

posted in Webroot® SecureAnywhere™ - Antivirus

How exactly does Webroot allow you to restore files encrypted by cryptolocker?

Saw you guys post on Spiceworks that if cryptolocker manages to get on to a computer with Webroot installed and it encrypts your files webroot will be able undo it. As my boss eloquently put it, it "sounds like magic" how exactly do you guys do this, setting restore points or some other mechanism?

1929

11 years ago

mjbFresh Face

posted in Webroot® SecureAnywhere™ - Antivirus

How do you roll back the update?

This "update" to the "new & improved" Webroot has a marked loss of functionality compared to the older version. An example is the lack of whitelist control for websites. How does on roll back the update?

1518

11 years ago

KytomNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Free trial and Updates

Hi, I've been using WR AV for about a month now and have 5 months to go of a 6 month trial. So far so good, but seems like forever for the the Web Threat Extension to show up. I was wondering,  will the free trial product update to the new version out today and will the web threat extension be a part of that or separate? Thanks and glad to join what seems like a great community!

733

11 years ago

remixedcatCommunity Leader

asked in Webroot® SecureAnywhere™ - Antivirus

WRSA high commit usage!

[img]https://d1qy7qyune0vt1.cloudfront.net/webroot-en/attachment/6103iE37C42651AB8152F.png[/img]     How is it taking 2GB of commmit usage??? This is really wierd for a program that only takes less then 2MB RAM

90411

11 years ago

wereslothNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Evaluating SecureAnywhere Antivirus: feedback and some questions

Hi everybody. I am (was?) a long time Kaspersky user and I've always been happy with KAV. Up until recently, when BSODs with stop code 9F started randomly appearing on two different machines, my production PC and my HTPC, just before entering suspension. The minidumps pointed to the LAN card drivers, but the two PCs have completely different ethernet adapters and thus completely different drivers, so it seemed a bit strange. Also, those drivers had been in place for months without a hiccup so again it appeared weird they would cause problems simultanously all of a sudden. The only thing they had in common was Kaspersky, so I thought an update from them introduced the BSOD. To test my diagnosis, I replaced Kaspersky with MS Security Essentials on my HTPC (which has very limited internet access anyway) and activated a SecureAnywhere Antivirus trial on my production machine. The BSODs are so far gone, so I was probably right in my assumption. Weberoot's software felt immediately v

10023

11 years ago

skribbothNew Voice

posted in Webroot® SecureAnywhere™ - Antivirus

Webroot is slow and fussy

Since a while ago Webroot has been acting a little weird. Installers sometimes take forever to load and my Autohotkey scripts are occasionally blocked. I've allowed the exes in detection configuration but it doesn't seem to help. I know Webroot is at fault somehow because when I disable Webroot there's no slowdowns or blocked executions. Does anyone know what's causing this?`:@

17836

11 years ago

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