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Webroot® Consumer/Business - for Macs

Webroot® Consumer/Business - for Macs

  • 378 Topics
  • 1,993 Replies
378 Topics
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Fresh Face
rmennickFresh Face
asked in Webroot® Consumer/Business - for Macs
Frozen window in Mac version of Webroot SecureAnywhere

Hello: I have this yellow window with an actualization available but nothing happens when pressing the button “actualize now” . what is happening ? Thank you.   

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R
Fresh Face
4 years ago
S
Fresh Face
stanretomaFresh Face
posted in Webroot® Consumer/Business - for Macs
Webroot SecureAnywhere for Mac will not update - 'Update Now' does nothing

Its in the title.  My Account shows 270 days of subscription but the icon on top bar of MacBook has orange ‘!’.  When i open the App i get an ‘Update Now’ instruction staring at me.  I click.  Nothing happens……… Given my recent issues with your software my patience, likely hair, is wearing thin.  Please help with the App/software.  Thank you.

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Popular Voice
4 years ago
A
New Voice
AndersnNew Voice
asked in Webroot® Consumer/Business - for Macs
Problems with Mac version 9.1.2.69

Doesn’t run as expected.  Keep saying that it needs full disc access but it already have that. So at the moment not possible to use.  /A

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A
New Voice
4 years ago
A
Fresh Face
aport1950Fresh Face
asked in Webroot® Consumer/Business - for Macs
webroot secure interrupted shutdown

Couple of years ago BestBuy Geek replaced Norton with WEBROOT on my MAC and all my widow PCs.  Recently on my  MacBook Air got a message I needed to update WEBROOT. I started the process. WEBROOT wanted to run a scan.  Was told before scan, I needed to give WEBROOT full disk access.  (Why? I had run scans before,) I gave permission. was told to reboot the Mac.  Got msg: WEBROOT Secure interrupted shut down. If a i close the widow that has the message, I’m back at the widow that asked me to give full disc access.  Then I’m stuck.  I can’t close WEBROOT.  I can not reboot hard or soft. I am dead in the water. An hour with GEEK online chat help ended up with my being told to make an appointment and bring the MAC to the store.  Best Buy is closed until May.  I can not work.  I can not afford to not work.  I am writing this from my wife’s PC.    I can not uninstall WEBROOT.  I can not wipe the MAC clean and restore factory setting and start over because to do that I need to reboot.   Can an

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Ssherjj
Moderator
4 years ago
J
New Member
janellecorderNew Member
asked in Webroot® Consumer/Business - for Macs
How do I know if Webroot is working

I got Webroot installed at Best Buy on my MacBook back in November and I'm barely noticing that when I click on the Webroot icon in the taskbar it doesn't do anything. Is it supposed to not open 

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ProTruckDriver
Moderator
4 years ago
S
Fresh Face
sgoodeFresh Face
posted in Webroot® Consumer/Business - for Macs
Full disk access

Webroot keeps asking me for full desk access over and over.  I check my system preferences to make sure it’s checked and it is.  I even removed it from the list and added it back again.  It will start scanning for a few minutes and the Systems Preferences window pops up again.  I have uninstalled and redownloaded the app several times and it still keeps asking me for full disk access.  Thanks for any help!   Mac OS Catalina 10.15.4 Internet Security Plus

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New Member
4 years ago
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Fresh Face
HottDogg1952Fresh Face
asked in Webroot® Consumer/Business - for Macs
Webroot not working properly on my iMac with Catalina update

My Webroot was not operating properly on my iMac. Searched topic and printed the Full disk access repair instructions. Followed the step by step instructions and not all of them showed up in sequence as shown  on the print out. Help. I’m back to square one.

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ProTruckDriver
Moderator
4 years ago
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New Member
thedoctorsamNew Member
asked in Webroot® Consumer/Business - for Macs
imac catalina, unable to turn on Realtime Sheild initial install

2015 iMac running Catalina OS, when i click to turn on Realtime Shield I het a message, “Go to system preferences > Security & Privacy and enable the Webroot Software, lnc. system extension to turn on Realtime Sheild. “  Ive gone to the Privacy panel and added Webroot but it still does not allow me to turn on Realtime Shield.

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Community Expert Advisor
4 years ago
J
New Voice
JDARGIENew Voice
asked in Webroot® Consumer/Business - for Macs
excessively long scan time

I have a Mac Mini and MacBook Pro. Both have small hard drives and don’t have many files as I mainly use them for web browsing. Both have WSA IS Plus installed and I have excluded scanning mounted drives and removable media (Time Machine backups are on the removable media). I had an issue when I upgraded to OS Catalina but WSA tech support uninstalled and reinstalled the compatible version (9.1.0.144:1283)  2 days ago. Scans are taking over 7 hours and sometimes over 80 hours! This has been happening before and since WSA was reinstalled by tech support. Does anyone have any ideas how to fix this? I would rather not switch from full scans to quick scans. Thanks!

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Fresh Face
4 years ago
G
Fresh Face
gvanhornFresh Face
posted in Webroot® Consumer/Business - for Macs
Webroot is slowing down my Mac

Webroot is slowing down my Mac. The Mac takes about 15 minutes to start up if sleeping or completely shut down. If I remove Webroot the Mac starts up immediately.  Appreciate any help!

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K
4 years ago
S
Fresh Face
sbailey75Fresh Face
posted in Webroot® Consumer/Business - for Macs
Mac Catalina 10.15.4 Can't Uninstall Webroot

When dragging to the trash an error pops up that displays “The operation can’t be completed because you don’t have permission to access some of the items.” Trying to uninstall with CleanMyMac X lists the following: This item was cleaned partially. Errors: "/Library/Application Support/Webroot" couldn’t be removed due to lack of permissions. "/Library/Extensions/SecureAnywhere.kext" couldn’t be removed due to lack of permissions. "/Library/LaunchDaemons/com.webroot.security.mac.plist" couldn’t be removed due to lack of permissions. "/Library/LaunchAgents/com.webroot.WRMacApp.plist" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions. "/Applications/Webroot SecureAnywhere.app" couldn’t be removed due to lack of permissions.

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New Member
4 years ago
D
New Member
dfeinbeNew Member
posted in Webroot® Consumer/Business - for Macs
How to uninstall webroot on Mac

I can’t get Webroot to uninstall on my Mac.  I’ve tried everything, including using the rm command in terminal.  But it tells me “permission denied.”  Has anyone dealt with this issue before?  Thanks for any help you can provide.

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K
4 years ago
A
Fresh Face
ARobFresh Face
posted in Webroot® Consumer/Business - for Macs
macOS Catalina 10.15.4 update

In the past Webroot SecureAnywhere had issues when Apple issued new updates for the macOS Catalina. Pls confirm whether the new macOS Catalina 10.15.4 update can be installed without impacting Webroot SecureAnywhere.

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K
4 years ago
D
Fresh Face
diego01803Fresh Face
posted in Webroot® Consumer/Business - for Macs
Webroot install on mac using catalina

I have a Mac and have been using Webroot for years. Just recently upgrade followed the instructions for Catalina, and after It is downloaded and I tried to install the install never starts.  What happens is I get Webroot running on my bottom tray and when it I click on it, and try to go to the options off the top menu and nothing happens.

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D
Fresh Face
4 years ago
K
Fresh Face
Krys20bolFresh Face
asked in Webroot® Consumer/Business - for Macs
Future versions of macOS

Is Webroot planning on being compatible with the future version of macOS? We just updated our 3 macs and Apple gave us the following statement.  

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Community Expert Advisor
4 years ago
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New Member
colinahaleyNew Member
asked in Webroot® Consumer/Business - for Macs
Colin

On my mac I upgraded the operating system to os Catalina version 10.15.4.  I have a current webroot subscription and the new desktop screen shows a webroot icon.  The problem is that when I click on that icon, the app does not open.  I do not have my current key code.  I tried to reinstall the app using the name and email listed on the subscription but keep getting an error message.  I do no know if it is a problem with the os Catalina, with its settings, or with the webroot app. Any advice would be appreciated.

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TripleHelix
Moderator
4 years ago
A
New Member
aÑdreaVNew Member
asked in Webroot® Consumer/Business - for Macs
Mac

I don't think my Webroot is working on my Mac. How can I tell that Webroot is still on my computer and up to date with the new macOS Catalina 10.15.4 updated?  When I sign into Webroot web site. It said my computer updated oct last year. I am not computer savvy so please for give me   

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TripleHelix
Moderator
4 years ago
L
Fresh Face
LamarvFresh Face
asked in Webroot® Consumer/Business - for Macs
Having Problems

Webroot will not open, even after the uninstall/install, restart process it still fails to open. I have emailed Webroot yesterday early afternoon and still no response. So I am hoping I can find some help here in the mean time. Thank You  

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K
4 years ago
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Fresh Face
webrootcausingproblemsFresh Face
asked in Webroot® Consumer/Business - for Macs
Please help I just got a renew and it won't accept the new key code

Hello my new key code dose not work and I'm very angry about this. also I can't even uninstall the program to try that because it says I don't have permission. Excuse me!? wtf!? It’s MY Mac laptop!

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C
New Member
4 years ago
J
New Member
James90New Member
posted in Webroot® Consumer/Business - for Macs
Webroot pulling files from Google Drive on Mac

Webroot Secure Anywhere 9.1.0.144 on my 2019 MacBook Pro running Catalina 10.15.3 is scanning every file in my Google Drive, one at a time, by pulling them down from the cloud onto my hard drive. The current scan has run for days. I can see Google Drive File Stream pulling down the files, one by one, filling up my hard drive.   I believe I’ve added my google drive to the exclusion list, but it appears to have no impact.  

2161
K
4 years ago
K
New Member
kash49New Member
posted in Webroot® Consumer/Business - for Macs
HELP! WSA still shows up as installed after uninstalling on my Mac

I need help in fully uninstalling WSA from my desktop MAC. When I first uninstalled WSA, I trashed the app BEFORE shutting it down. This wasn’t my fault. When I first tried to uninstall, I was lead by the WSA help menu to a MAC page for instructions to uninstall all apps which is dragging to the trash. When I tried to install Trend Micro it would not install stating I “need to uninstall WSA first”. I then reinstalled WSA and shut it down first before dragging to trash. I restarted the computer and again Trend Micro stated: “need to uninstall WSA before installing Trend Micro” I then cleaned my computer and removed WSA app with Omni Remover app which is to fully remove all remnants of WSA app. I restarted my Mac.  There is no sign of WSA on my computer but Trend Micro states “need to uninstall WSA before installing Trend Micro.”  Can anyone help me with this? I need to get my computer protected with Trend Micro which I paid for already in Geek Squad from Best Buy. thanks, Kash49

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K
4 years ago
G
New Member
gwknoppNew Member
posted in Webroot® Consumer/Business - for Macs
Scan appears to stop

I have many MB on data on my Mac but the scan states that it runs to completion in about 2 minutes.  This defies logic.  Any ideas how to follow up?

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B
New Member
4 years ago
C
Fresh Face
Catherine1129Fresh Face
asked in Webroot® Consumer/Business - for Macs
Scan frozen for over 13 hours again pls help!

Why has my scan stopped at “System/Volumes/Data/Vo...ditionName/thumbnail.jpg”???     I got information off my old laptop from the hard drive because the computer would not boot up and as soon as I downloaded it onto my Mac the deep scan is frozen, twice now. It quarantined three things and we sent a report to apple and deleted them but the scans still won't complete and always stop at the what I wrote above. Does this mean my brand new 12 TB hard drive I transferred everything to and iMac are infected? I have run it twice now and its still won't finish scanning and I’m worried my brand new 12TB hard drive (that makes weird noises throughout the scan) is infected along with my iMac. Thank you in advance for your help

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New Member
4 years ago
K
New Member
kdisenNew Member
asked in Webroot® Consumer/Business - for Macs
Scan Problem

Hello, My webroot app does not want to scan any files. When I first hit scan, it says “Scan Failed”. I continue to hit the Scan button and it begins scanning, but no files are being scanned. It just shows the time elapsing. I am also on a macbook pro. Should I reinstall the software? What can I do?

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ProTruckDriver
Moderator
4 years ago
P
Fresh Face
Penny1111Fresh Face
asked in Webroot® Consumer/Business - for Macs
I’m new to webroot with macbook

Hi there. I bought macbook and it came with webroot and now the subscription is expiring and I bought the new subscription twice through amazon but when I put new key code and click activate it didn’t do anything just acting like I need to put the key code again. So I contacted amazon and they refunded me and want me to call webroot. So I decided to buy through webroot though maybe I don’t have to deal with this but no I still has the same problem so I called webroot but never get to talk to the technician also I sent them a message and haven’t heard anything back. I’m ver new to MacBook and webroot. All the helps will be appreciated. Thank you. 

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ProTruckDriver
Moderator
4 years ago

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