Skip to main content
To Customer Support To Customer Support

Webroot Mobile Security for Android

Support for our Android mobile apps.

  • 943 Topics
  • 5,029 Replies
943 Topics
D
Fresh Face
david77Fresh Face
asked in Webroot Mobile Security for Android
login error

I have just bought a new tablet and am trying to set up webroot secure anywhere. I get the message "login failed. The email or password entered is incorrect". I have this installed and working fine on my pc and phone. I have also reset the password.

944
G
New Voice
3 years ago
durantash
Community Leader
durantashCommunity Leader
asked in Webroot Mobile Security for Android
can not find my mobile on my webroot

Hi,i remove old webroot mobile security and install new webroot mobile security ( 6.1 )  then i login to my webroot account but can not find my phone on my webroot panel ThanksAmir 

941
TripleHelix
Moderator
3 years ago
D
New Voice
David NeutzNew Voice
posted in Webroot Mobile Security for Android
1 app being piggybacked

My Android Weather app,which is factory installed,and can't be uninstalled, has a history of being piggyback. Example 30 minutes ago outside temp has been at 19 degrees and has stayed there for at least 2 hours, not moving. So I went to settings and forced off and disabled the app.Then reable it,why I have to do this is beyond me.but temp changed from 19 to 30 degrees They appear to be using a mirror effect to try and confuse me. I have always had to do this for appox a year. Any Suggestions???

16618
D
New Voice
3 years ago
S
Fresh Face
SyntaxFresh Face
asked in Webroot Mobile Security for Android
Can't login

I've been trying for 3 days to logon with my HTC one V but it just won't let me login i know for a fact that the email and password are correct.

3395
S
New Member
3 years ago
H
Fresh Face
Hikergirl2020Fresh Face
asked in Webroot Mobile Security for Android
Using phone on my webroot account.

How do I add my phone to my webroot security plan? 

2183
K
3 years ago
A
New Voice
AV1New Voice
asked in Webroot Mobile Security for Android
Release date for the Chromium version of Webroot AV

Hi, As a satisfied participant in the Webroot Android Mobile Beta, what is the anticipated timeframe in which the Chromium version of Webroot AV will be released to all registered users?

1552
A
New Voice
3 years ago
D
Fresh Face
djmann2008Fresh Face
asked in Webroot Mobile Security for Android
keycode

Where is key code in this email =CCrPw6cFyyovaIfRcP+EI6YxuydkLDsmXaeEV8T9R3Y=; b=sdBH5+DVGX/LQDnToeJh9IbbXkQNeWHtMo236J1xUdSAwOWgH4TCqb8pMmVmKaQyvK eMW+Mq2Y1x7TCNTE8l94ZGhXqnRD60VrMMXlJigOtn0ARb2grREbAuuY6WenoeiexJ3KDZ 6XkTJ/HVcJmniOk+INddloIX/Nf5VebgS5K9KzNxMK9XnNgFSTaL40CD/p/rhFwF/DM7 cOHG3U9ej0uFRsTVTYMNiW6/eYxFTkDekQOcdtWtWFYb03LWsyw3Sa9Fw73HOMwSmPck nBFwV1mCoa2ftdSa6icAewCrcSCiQ9uyl1Txxz1V+LeyKiWEY9hEb1jWFIc6FLXB6uph 9EDw

2969
C
New Voice
3 years ago
M
Fresh Face
monkeyratmomFresh Face
asked in Webroot Mobile Security for Android
My tablet won't unlock

I use a 4-digit PIN to unlock my tablet. It was fine last night, this morning it won’t unlock. It’s a Samsung Galaxy TAB A

204810
J
New Voice
4 years ago
J
Fresh Face
johndkruseFresh Face
asked in Webroot Mobile Security for Android
installing webroot secureanywhere mobile on kindle fire hd

I am trying to add WebRoot SecureAnywhere Mobile to my Kindle Fire HD tablet.  I found the WebRoot software in the Kindle Store, downloaded and installed a version (and think I installed the correct version).  It installed OK.   Then when I clicked on the App, it prompted for my account's email address, password, and the SecureAnywhere Complete Keycode to complete the installation and register it to my WebRoot account.  So I entered my email address and password for my account OK.  When I tried entering the SecureAnywhere Complete Keycode, the soft keyboard would only allow me to enter capital letters, numbers, and special characters, but NO lower case.  After keying in my entire SecureAnywhere Complete Keycode and hitting the Done key, it is just sitting there highlighting the SecureAnywhere Complete Keycode field and leaving the Login to Account button shaded.   I tried resetting my SecureAnywhere Complete Keycode for my WebRoot account to use all C

11278
TripleHelix
Moderator
4 years ago
Ssherjj
Moderator
SsherjjModerator
posted in Webroot Mobile Security for Android
Webroot Android/high battery usage

Mobile device shuts down with a drained battery usage.  I will uninstall/reinstall to see if it still continues. Does anyone else have this issue?

2477
Ssherjj
Moderator
4 years ago
N
Fresh Face
NRaphael3Fresh Face
posted in Webroot Mobile Security for Android
Webroot secure anywhere console does not show my android phone

Webroot secure anywhere console does not show my android phone

3078
K
4 years ago
X
New Member
X53x38New Member
asked in Webroot Mobile Security for Android
Device care warning

Why is this starting to pop up on my Galaxy Note8? This is something that started within the last week.

1721
TripleHelix
Moderator
4 years ago
J
New Voice
JOB_DaveNew Voice
posted in Webroot Mobile Security for Android
Spreadsheet Access

Got a new Android phone and am not able to access spreadsheets from the cloud. On the old phone a window popped up with app choices the new one when I click open I get a pop up “No application available to open file”. The file is a .xlsm and the app I use is WPS Office. How can I get these files to open on the new phone?

1301
Sheltieuk
Community Leader
4 years ago
T
timhammitt
asked in Webroot Mobile Security for Android
New device

I bought a new phone, and play store shows I still have a purchased version, but it will not let me open it without a valid current product key. What do I need to do to use my Webroot to secure my investment?

1904
TripleHelix
Moderator
4 years ago
P
New Member
PamsWebRootNew Member
asked in Webroot Mobile Security for Android
webroot app not downloading to my samsung s8 homescreens and I can see it but cannot access it from settings

I can see the webroot mobile unders Apps in my settings page, but no App icon is on my homescreen to be able to access the app and use it. I have a samsung s8,and just purchased a new computer and received a new webroot with a new key.  I tried to load this program but have failed a dozen times.  Can u help?

1411
TripleHelix
Moderator
4 years ago
X
New Member
X53x38New Member
asked in Webroot Mobile Security for Android
Log files

Where can I email a log file? I have something going on with my Galaxy Note 8 with random Chrome pages opening. Click bait, scams, etc.

1551
Ssherjj
Moderator
4 years ago
W
New Member
Whatever55New Member
asked in Webroot Mobile Security for Android
device not recognized

Suddenly about 2 weeks ago I began receiving responses from websites when I would login. I would get an email saying that my password was used from a new device and if this was me not to worry but if it wasn't me to change my password contact them. I've had the same Samsung Galaxy 7s for 5 or 6 years and it is my only internet access. Is there some weird kind of worm that would cause this? It's happening on Amazon and PayPal and a whole bunch of other website so I don't think it's their issue but I have Webroot on my phone so I don't see how it could be mine. Can somebody tell me what's happening?

2802
JAQ-PC
New Member
4 years ago
baitnhooklure
Popular Voice
baitnhooklurePopular Voice
asked in Webroot Mobile Security for Android
WEBROOT ANYWHERE SECURE FOR KINDLE FIRE 10 9TH GENERATION

I'm sorry. I just purchased a Kindle Fire 9th Generation and trying to get the FREE Webroot SecureAnywhere App. The problem is that it isn't listed in the app section after a search - only the $15 one is listed although I see "2 results" after the search under Apps & Games but just the $15 appears.. I read as many articles about this in the community and would please like some easy to follow guidance for a dummy like me. Thanks,

313821
TripleHelix
Moderator
4 years ago
K
New Member
KskNew Member
asked in Webroot Mobile Security for Android
Mobile scheduling changes

How do I change the scheduled scans on the mobile app? The guide for PC's doesn't show how for mobile devices. 

1571
TripleHelix
Moderator
4 years ago
X
New Member
X53x38New Member
posted in Webroot Mobile Security for Android
Til tok ads

Every few hours, my Galaxy Note8 will have an pop up for Tiktok covering my entire screen.  I've removed the app from the phone, but this ad keeps popping up. How do I get rid of it? I'm sure it's tracking data of some sort.   I have run a scan.   I never had a tiktok acoo0unt, so I'm not sure why this ad is live.  

2152
JAQ-PC
New Member
4 years ago
J
New Member
JschwartzNew Member
asked in Webroot Mobile Security for Android
Webroot doesn't start in Android reboot

I've noticed that Webroot secure anywhere doesn't automatically start when my Android phone restarts. How can I fix this? I should mention, I've got a Samsung s10+, Android version 10, UI 2.1, security updated to June 2020. Webroot Mobile secure anywhere 5.5.6.46428 (up-to-date). And I'm a premium user.  I tried reinstalling. I tried making the app an admin. Nothing works. 

3002
JAQ-PC
New Member
4 years ago
J
New Member
jamo795New Member
asked in Webroot Mobile Security for Android
james vaughn

found out locked out out everything not getting even medical help,no answers,no help.tried to use webroot to find answers,none waiting,but everything used on webroot and looking at pictures and text.have been put on hold,but i understand,.sometimes can’t understand the why’s.but talking to texas,colorado tech 3 office and someone can message me back.still replying to many emails

2091
TripleHelix
Moderator
4 years ago
Webroot Space
New Voice
Webroot SpaceNew Voice
posted in Webroot Mobile Security for Android
Malware AduptsFota - Webroot failed to find

Hello Webroot! My colegue bought  a phone ALCALL android a month ago and in past  week is too slow, poping up some advertisments etc... I was wondering what problems is, and finally found some weird file .apk on the phone by manually searching the files.I check it on the internet and it seems it’s a Malware! It’s called “AduptsFota” and it’s downloading other malware which are making phone more slower as it is..  I immediately bought a licence and install Webroot Secure Anywhere Mobile on phone! Scanned the phone and it does found nothing! It says: “You are protected” Tried to delete it manually but it seems the file /application “AduptsFota” is integrated into a android system and there is no chance to delete it. Webroot doesn’t find anything still. I tried to root my phone to be able to do changes to my system, but unsuccesfull.  Can’t even connect phone to the PC, it cannot be found at all! Phone is charging and there is no option to put transfer files or smth like that, like in

3426
K
4 years ago
D
Fresh Face
dctommyFresh Face
asked in Webroot Mobile Security for Android
I reset my phone and cannot locate my activation code.

I can't find the product activation code in my Google play receipt.  I can find no other emails from webroot containing my product activation key.

2053
TripleHelix
Moderator
4 years ago
L
New Member
Lars MartenssonNew Member
posted in Webroot Mobile Security for Android
Mr Lars Martensson

Hello! This I belive is the first time I'm using this forum!? I have in the last 24 hours got a notice from my mobile that your app (downloaded today from Google play) is draining the battery!? I have also noticed that the Call & SMS blocking function is gone, this without any notice to me!? I have uninstalled and reinstalled a few times but the phone still keeps alerting me on the battery usage!! Can you please give me back the old version with the call & sms function since I badly need this! It's one thing to release updates but then one must be sure these are working without problems for the user! Yahoo has similar issues but they just don't seems to care!? Sincerely, Lars Martensson PS: Please replay on my e-mail only!!    

1701
K
4 years ago

Badges

Show all badges

Join the Conversation

Terms & Conditions