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Webroot Mobile Security for Android

Support for our Android mobile apps.

  • 943 Topics
  • 5,029 Replies
943 Topics
T
Fresh Face
thephilsterFresh Face
asked in Webroot Mobile Security for Android
Can't get mobile support because stuck in a login loop.

I had to hard reset my Android cell phone. Tried to set up protection again, and can't get mobile support because it’s stuck in a login loop. See below.   

5
TripleHelix
Moderator
7 months ago
C
CAStark
posted in Webroot Mobile Security for Android
How do i install Webroot to my smart phone and Kindle?

I just installed Webroot into my laptop, but I need it on my smart phone and Kindle. I don't know how to do that. Any suggestions?

14
TripleHelix
Moderator
7 months ago
H
Fresh Face
HutchFresh Face
asked in Webroot Mobile Security for Android
Actual vs Listed Subscriptions

New to Webroot;  I have 3 subscriptions (laptop/desktop/android) but when I log into my account, only 2 subscriptions are recorded.  I can do a scan on all 3.  I need to feel confident that I have coverage on all 3.  Where/How do I go to find this info.  Thanks.

3
TripleHelix
Moderator
8 months ago
A
New Voice
amitrainaNew Voice
asked in Webroot Mobile Security for Android
Webroot Mobile Security any Major upgrade coming

Hi Webroot Team,Any Major upgrade coming to webroot mobile security??

3
TripleHelix
Moderator
10 months ago
diverjer
New Voice
diverjerNew Voice
asked in Webroot Mobile Security for Android
Do not like Android version

Loaded on tablet and gave it permission to access all files and then to do a complete scan.  Finished in 3 - 5 seconds and said no problems.  Didn’t show any progress or any detail of how many files it scanned, no way did it scan all files I have on this tablet.  Wasted that license!  

7
TripleHelix
Moderator
1 year ago
R
Fresh Face
RumataFresh Face
asked in Webroot Mobile Security for Android
How do I activate my Phone Locator with my tablet?

I need to know how to activate the part of app on this tablet that will allow me to locate and lock my lost cell phone.  Please help

3
A
New Member
1 year ago
H
harrijoy
posted in Webroot Mobile Security for Android
Just renewed my account but Webroot app still says expired. How do I fix this? Thanks.

(empty)

3
TripleHelix
Moderator
1 year ago
A
Fresh Face
areex81Fresh Face
posted in Webroot Mobile Security for Android
Access Control Setting on cell phone

I have a Samsung galaxy s5 cell phone. For some reason in the settings of the phone under "Accessibility" in the services section, Webroot goes from on to off. Why is this happening? When this happens Webroot tell me that I am not secure. I then go to settings and turn Webroot on.   Thanks for your help. 

3
TripleHelix
Moderator
1 year ago
C
New Member
CMGHNew Member
asked in Webroot Mobile Security for Android
Trojan

My Android cell has been attacked by a nasty aggressive Trojan!!! It also has access  to my personal email address & sends me emails demanding money. I think I have 'badic' Webroot protection. How do I get Rid of this Trojan??

1
TripleHelix
Moderator
1 year ago
D
Fresh Face
donherbertFresh Face
asked in Webroot Mobile Security for Android
High CPU usage warning and overheating for Samsung S10e

Over the past month I have been getting a warning from the Samsung  S10e system (Android 12) that Webroot is consuming too much CPU and to disable it.  I’ve also noticed that the phone get very hot even when not charging.  It has 59.5 of 128 GB of Storage available.  Also has 2.7 of 6GB of memory available.  Should I just remove Webroot?

3
D
Fresh Face
1 year ago
A
New Voice
AlasdairNew Voice
asked in Webroot Mobile Security for Android
Mobile protection

I’ve just renewed my Webroot sub but I cant tell if my mobile and my wife’s are protected. They seem to be working as usual, but but but.When I go to myaccount/security, I can see that my laptop is protected, but nothing else. At the bottom of the page it states, “*Mobile and Chromebook devices aren't displayed for the moment.” That moment has actually lasted months.Any idea who/how to get it working? Alasdair

1
TripleHelix
Moderator
1 year ago
S
New Member
skhaynesNew Member
asked in Webroot Mobile Security for Android
Secure Anywhere Mobile App Outdated

I recently purchased the premium version of this app on Android and just noticed it hasn't been updated since 2019. I have emailed support multiple times but have yet to receive a reply. Has this app reached EOL and if so is there a way I can be reimbursed or migrate my premium subscription over to the new Webroot app?

3
C
New Member
1 year ago
R
Fresh Face
rorowlandsFresh Face
posted in Webroot Mobile Security for Android
Trouble upgrading Webroot Mobile Security on Android S22

Sent a support ticket 9 days ago...no response. After a long wait on hold today I finally got through to someone that verified what I suspected. There is a BUG they are working on specifically with Android Version 12 UI Version 4.1. There is no information on when this BUG will be fixed. I hope this post will help or save you some time if you are encountering the same issues. 

13
TylerM
Administrator
1 year ago
D
Fresh Face
djfroFresh Face
asked in Webroot Mobile Security for Android
Where is Webroot Secure Anywhere for my android?

I’ve had Webroot on my android for the past few years. About six months ago, it quit working (but the same Webroot account on my laptop is working fine). Whenever I open the app, I get the “Information has not been verified yet” page. I contacted Webroot and was told “this is a problem from their end and they’re working on a fix. Six months later, still no fix. Do I have to ditch Webroot?

1
TripleHelix
Moderator
1 year ago
J
Fresh Face
jolhossFresh Face
asked in Webroot Mobile Security for Android
There is a floating Webroot on my phone screens that is "Product Tampering" ?

Yesterday, both of my Android phones had foainting/transparent/Webroot banner / pop -up. I thought it was a Webroot Update Reminder.This led to a message that said “Product Tampering,,Security Risk, Download from Google Play Store.But is no Update for phones on Play. IHas someone hacked my phones or is this some sort of idiot spam from an idiotic Bad Actor ? I have received mocking messages from BAs in the past that were nothing once I talked about the FBI 's ic3.gov site and here is your Proxy Address, here is what domain it is maintained in and here is what Nation you come from, here are your GPS coordinates, etc. I have opened a Support Ticket with WB. How do I get rid of this floating icon if everything is okay ? I am VERY security  Cautious!Finally, what is everyone's opinion on WB's VPN ? I do not use a router or modem to get WI-FI and I may try to use a third party route to get Ethernet.Thank you ...

3
russell.harris
Popular Voice
1 year ago
D
Fresh Face
djfroFresh Face
posted in Webroot Mobile Security for Android
Webroot problem with android phone

Webroot Secure Anywhere was working on my Samsung android until this morning. I received a message saying “information has not been verified yet”. When I clicked on it, the message said “can’t open this page”. After trying to restore my phone and  uninstalling/reinstalling Webroot, the problem still exists - basically I cannot sign on/activate it on my phone. I also checked Webroot on my laptop and it works fine. Any help would be appreciated.

1
ProTruckDriver
Moderator
1 year ago
B
Fresh Face
BlahBlahFresh Face
asked in Webroot Mobile Security for Android
How do I create an account for android app

I downloaded the webroot app on my Google Pixel 4a(5G) running Andoird 13 I go to create an account but it wants a keycode to create an account. How do I get a keycode before creating an account. Typically software works like this… Create account → Purchase Product → Get keycode → Enter keycode → Activate product. This app is asking me for what normally happens in step four but wants it in step one before I even have an account. Where do I get this keycode to create an account? There are no instructions in the app.

3
TripleHelix
Moderator
2 years ago
tmitch06905
Popular Voice
tmitch06905Popular Voice
posted in Webroot Mobile Security for Android
Webroot new mobile app horible

Webroot mobile used to have a security app and a browser app.  I never used the browser since everything I have is synced to Vivladi.  Webroor security was alwys running on my phone.  Now it appears that the security and the browser have been merged into one app and my android phone is only secure when I use the Webroot Browser. Since everything I have is synced to Vivaldi, I don’t want the Webroot browser.  Now this once useful app is useless.  Since Webroot was gobbled up by Carbonite it has ceased to be what it once was.  After over ten years when my subscription expires I will sadly being saying good bye to Webroot. 

0
tmitch06905
Popular Voice
2 years ago
E
New Member
elqueso2New Member
asked in Webroot Mobile Security for Android
SecureAnywhere removal on Andriod Phone

I got a notification that SecureAnywhere is being discontinued and being replaced with Webroot Mobile Security, I went through the new installation process where it removes the old app and installs the new. I didn't remove the old app (even though its not there) I'm still getting secureanywhere notifications to upgrade to the new app when I already have it on my phone. So I uninstalled the new one, set the permission to secureanywhere off and I'm still getting secureanywhere notification with no webroot app on my andriod phone. I hate the new app and it crashes often, telling me that in a notifiaction. I totally hate the new interface and what little control I have on my phone now. How can I totally remove it from my phone I no longer want to run the mobile app. I want it completely gone off my phone. I will still run the desktop app one since I like the easy interface and both my PC's are protecte

5
J
New Voice
2 years ago
R
New Member
rustyiNew Member
asked in Webroot Mobile Security for Android
closing account

How can I completely close my account and so that I can stop getting upgrade notices on my phone that don’t work?  I literally get a notice every 5 or 6 minutes and following the upgrade instructions goes to a broken link. If WebRoot cannot get a simple upgrade to work then how can I trust them to provide security for my devices? I’m not the only one with problems because numerous people have left one star reviews of the phone app over the last few weeks and Webroot has obviously not addressed the issue.

8
J
New Voice
2 years ago
M
New Member
MiedenjlsNew Member
asked in Webroot Mobile Security for Android
I can not access my webroot account.

I enabled webroot to use Lastpass authenticator. When I got a new phone webroot info did not transfer in the Lastpass authenticator app.  I do not have a secret code to start over because I can not access my webroot account.  Where do I go from here?

1
ProTruckDriver
Moderator
2 years ago
B
New Member
bjhNew Member
posted in Webroot Mobile Security for Android
renewed subscription for android but keep getting request to update

get an note important update available from secureanywhere.  I click on continueit takes me to get the new app, i click on that shows webroot mobile security.  I select open, then get the option to uninstall old app.  I select that and say ok to unistall app, it doesn’t do anything just sits there

7
TylerM
Administrator
2 years ago
S
New Voice
SkyeMoNew Voice
asked in Webroot Mobile Security for Android
How to use DuckDuckGo with new Webroot mobile browser

How do I encorporate DDGo into the nrwy Webroot android mobile security browser? 

1
Ssherjj
Moderator
2 years ago
G
Fresh Face
GraemeFresh Face
asked in Webroot Mobile Security for Android
Unable to update android phone

I have Webroot Secure Anywhere installed on my Android phone (Samsung A30S). When I access the app, it tells me the current version is being retired and I need upgrade to Webroot Mobile Security. Offers a Keycode and a link to the app store. However, when I click on the link, it says "This item is not available in your country". I am in Spain and I tried a VPN to the UK and the USA, but still get the same report. Please can you help me with this?

2
G
Fresh Face
2 years ago
D
Fresh Face
duluthianFresh Face
asked in Webroot Mobile Security for Android
WebRoot Wi-Fi Security for Smartphone

I just purchased WebRoot Wi-Fi Security and now have it operating on my home laptop.  Okay, now I want to put it on my Android smartphone.  I tried using the same message on my email but it says “unsuccessful” as far as downloading.  You all will have to pardon me, I’m really behind the times and, first, I don’t know if installing it on my smartphone is a Good Idea, Necessary, or a waste of time.  Can anyone out there offer some advice or a  FAQ link or something?  I’d be most appreciative  Thanks in advance.Oh - while we’re at it (and this’ll show just how much of a novice I am).  Does one have to restart the VPN upon reboot of the laptop?  Or does it do this automatically.  Thanks again.

2
D
Fresh Face
2 years ago

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