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Webroot Mobile Security for Android

Support for our Android mobile apps.

  • 943 Topics
  • 5,029 Replies
943 Topics
J
JoHem
posted in Webroot Mobile Security for Android
I'm using KindleFire 8.9. I'm new to moist tech devices and I hope I'm in the right place.

Anyone using Kindle Fire 8 .9?

273
Ssherjj
Moderator
10 years ago
B
Fresh Face
bunkFresh Face
asked in Webroot Mobile Security for Android
"The email or password you entered is incorrect"

Hello,   I have scoured the message boards for a solution to the log in fail I am getting. the message I recieve says  "The email or password you entered is incorrect." Now I have read all the boards and the basic troubleshooting that you guys have posted and I am still getting the message. The phone does autofill the email address but I correct it. I believe the problem has something to do with I just bought another year and added an additional security key to my webroot page.

1064
Ssherjj
Moderator
10 years ago
M
Fresh Face
MLteachFresh Face
posted in Webroot Mobile Security for Android
need icon on new LG3 phone. Is it protected?

got new phone and transferred the number so that didn't change.  1. Is it covered automatically or do I register it again? 2. No WR icon on phone.  How do I get it on there?

257
Ssherjj
Moderator
10 years ago
N
NBurr
posted in Webroot Mobile Security for Android
how can I stop the "update your player" pop up on chrome and other browsers?

how can I stop the "update your player" pop up on chrome and other browsers?

31
Ssherjj
Moderator
10 years ago
D
New Voice
dscheratskiNew Voice
asked in Webroot Mobile Security for Android
Install Shield is turned off

"Install Shield is turned off" Shows up 3 times and when I hit "Fix it know" won't do anything? How do I fix this? And why is this happening?

5613
Ssherjj
Moderator
10 years ago
S
New Voice
stevewigginNew Voice
posted in Webroot Mobile Security for Android
Battery usage

At Any given time, webroot (I have the full mobile/internet protection package) is using over 50 percent of my battery. I'm using a Samsung Galaxy S4. Any ideas how to decrease the amount webroot uses or is this just something I have to live with. I've changed all native phone/android settings to minimize battery usage already.

22111
Ssherjj
Moderator
10 years ago
C
Fresh Face
cne76Fresh Face
asked in Webroot Mobile Security for Android
Definitions do not update per schedule

Definitions are scheduled to update daily, but warning message occurs weekly stating that definitions are out of date.  Selecting "fix this now" does update definitions properly.  Manually selecting "force definitions update now" always works without a problem, just the scheduled updates do not occur.   Have uninstalled Secure Anywhere Mobile Complete from Droid, rebooted Droid, downloaded clean copy (registered) from Play, reinstalled, rebooted Droid again.  No change, scheduled definition updates do not occur.     Thank you.  

6014
nic
10 years ago
O
Fresh Face
OmenDashFresh Face
asked in Webroot Mobile Security for Android
webroot won't update definitions

When I try to update the definitions for my tablet, nothing happens.

9722
nic
10 years ago
D
Fresh Face
daillamaFresh Face
asked in Webroot Mobile Security for Android
SecureAnywhere Complete for Android - License check failed

Hi,   I've been trying to set up SecureAnywhere Complete for Android, but every time I enter my details, I get an error saying:   Account creation failed. The license check server returned an invalid response.   Raw Error: License chech failed due to invalid keycode. Response code: 1   I'm using the same email and password details I use to access my account online, and the same license key for SecureAnywhere Complete 2012 that I have registered to that account (quadruple checked this, and even checked on the card that came with the installation media just in case there was some difference).   This is now driving me nuts, as I just want to get SecureAnywhere Complete on my phone too.   Any ideas?

437
nic
10 years ago
T
toconnor
asked in Webroot Mobile Security for Android
Registering on Android

I am experiencing problems registering my Samsung mobile, same as others have. I have re-set the permissions as recommended by Mike but still no go....webroot insists my keycode is wrong and/or that my phone does not have internet access. Any more clues? Cheers

483
S
New Voice
10 years ago
Y
ypekhman
asked in Webroot Mobile Security for Android
threat found: com.android.mms

Hello, Webroot says com.android.mms is a threat "threat found". When I try to remove the threat it fails. It fails because it tries to units tall "messenging app". Please assist. Thanks

49892
R
New Voice
10 years ago
A
Fresh Face
ATrainFresh Face
asked in Webroot Mobile Security for Android
Blocking Spoofed Numbers

I have WSAM on my adroid phone (Moto 😵 as part of a WSA Complete subscription.   I recently began receiving calls from "Unknown" with no number so turned on the "Block Unidentified Numbers".  I then recieved a call from "Unknown" at 777-777-7777.  When I went to block this specific number from the "Pick from Call Log" option (it appeared as 7777777777 in the list), WSAM would not allow me to select it.  I then tried entering it manually with "Add Number" but got the response "Blocked number must be valid".   So it seems that Webroot is aware that the number is spoofed (or at least "invalid") yet it does nothing to block the call.  I would think that the default should be to block all such numbers especially if Block Unidentified Numbers is turned on.  Is this a feature that needs to be added or is there something else that I can do?   Thanks for your help.

439
R
Community Leader
10 years ago
nic
nicRetired Webrooter
published in Webroot Mobile Security for Android
Issues Uninstalling SecureAnywhere MobileKnowledge Base

This solution addresses Webroot SecureAnywhere Mobile for Android http://sw.nohold.net/Webroot/Images/android_icon.png If you are experiencing problems uninstalling SecureAnywhere, you may need to change your Device Administrator settings.  To do so:   Tap the Android Menu button on your device, then tap Settings.   Tap Security, then tap Select Device Administrators.   Next to Webroot SecureAnywhere, uncheck the box.   Tap Deactivate.  If prompted, tap OK.   Open Google Play, navigate to the SecureAnywhere app and tap Uninstall, as you would with an app not using Device Administrator. SecureAnywhere uninstalls itself. Note: If you experience problems with these steps, contact a forum moderator at community.webroot.com.

914
Ssherjj
Moderator
10 years ago
H
Fresh Face
hossoiler657eFresh Face
asked in Webroot Mobile Security for Android
trojan on my phone

I read on the net that the trojan wssynwps would be corrected but mine hasn't gone away. What do I need to do?

12526
R
Community Leader
10 years ago
S
New Voice
stevewigginNew Voice
asked in Webroot Mobile Security for Android
blocking websites not on webroot list

How do I block a website not on your list?

7011
R
Community Leader
10 years ago
E
Erlande66
posted in Webroot Mobile Security for Android
What app to use to clean my phone before I sell it

What app to use to clean my phone before I sell it

42
R
Community Leader
10 years ago
nic
nicRetired Webrooter
posted in Webroot Mobile Security for Android
Nook HD is now a supported platform

Just got the word from our tech writer team that we're supporting the Nook HD and HD+, as they're using the standard Android platform.  We don't support older Nook models however.  If you are on a Nook HD and need assistance with anything, you can post here or contact support for help.  

394
R
Community Leader
10 years ago
M
mapleplain42
asked in Webroot Mobile Security for Android
current definitions wont update on my tablet. I have free app

Im having a problem with update my definitions on my tablet! I turned tablet off and rebute also did your link and tride update now on definitions. It is just frozen. I have the free app. I tried to uninstall but it wont let me. Im not the only one with the problem. please fix!!

203
R
Community Leader
10 years ago
S
Fresh Face
swat4hireFresh Face
asked in Webroot Mobile Security for Android
definitions not updating need help!

Been over a week since definitions uodated. Why I'm a paying customer and use on android. Please fix. Email me. Thanks.

437
Ssherjj
Moderator
10 years ago
Ssherjj
Moderator
SsherjjModerator
posted in Webroot Mobile Security for Android
Android Mobile Cell Device/ Forcing an UPDATE

Here's  instructions with screenshots on how to force an update on an Android cell device. This would be for Webroot SecureAnywhere Mobile Cell Phone. With other information on Schedule/Scan Frequency, Definitions Update Frequency, Force Definitions Update Now.   WSA mobile devices from Google Play store. Located Here for Free version of WSA and Webroot SecureAnywhere Complete and Webroot Security Premier       !- Open Webroot SecureAnywhere Mobile/ /Click Security   2. Click Antivirus   3. Click Schedule at bottom of WSA   4. Then Click  Force Definitions Update Now     Note: In above Photo you can find:   Scan Frequency Definitions Update Frequency Force Definitions Update Now   And heres what you'll see   In the lower right hand corner you will also find a HELP Menu    Please have a look  HERE: for more help!   Thank you!

190
Ssherjj
Moderator
10 years ago
V
New Member
volitayNew Member
asked in Webroot Mobile Security for Android
Device Removal From SecureAnywhere web interface

I currently have 3 devices protected under the mobile security tab.  I no longer own 2 of them.  Is there a way to remove them from the tab so I can add new devices?  The only other time I've been able to remove devices is by contacting customer service.  Kind of a pain, becuase their system has changed.  You used to be able to just send an e-mail and they would remove a device.  Now you have to call them and start a trouble ticket.  Plus when you click on the "Contact Us" link it redirects you here or to another site that is even less helpful.

39715
RetiredTripleHelix
Gold VIP
10 years ago
E
Evo169
asked in Webroot Mobile Security for Android
3 messages indicating "at risk" issues...cannot "fix this now"

I am having trouble updating/fixing 3 items on my Galaxy Tab 8.0 that is running Webroot secure anywhere mobile. These are the messages: 1. Install shield is turned OFF 2. File system shield is turned OFF 3. Execution shield is turned OFF   I have tried the "fix this now" and nothing happens. Can someone help me with this?

161
Ssherjj
Moderator
10 years ago
B
Fresh Face
brpsathishFresh Face
asked in Webroot Mobile Security for Android
Raw Error : Error (URFM997) key attachement has been exceeded - Google Nexus S

I had my phone reset yesterday after installing webroot secureanywhere mobile i tried to login but getting  Raw Error : Error (URFM997) key attachement has been exceeded - Google Nexus S.

4310
Ssherjj
Moderator
10 years ago
K
KrAzYkArL18769
asked in Webroot Mobile Security for Android
Bug Report: Persistent Status Re-Enables Itself After Reboot

Please fix the bug where persistent status re-enables itself after phone reboot. I have to go to Webroot settings and check/uncheck Persistent Status EVERY single time I reboot my phone.   If this bug is intentionally being ignored by Webroot developers, then it is a lousy and underhanded way of reminding users of your brand.   Please fix this, it is extremely annoying.   EDIT: Phone: Galaxy S3 Android Version: 4.4.2 Webroot Version: Webroot SecureAnywhere Mobile Premier v3.6.0.6610

305
R
Community Leader
10 years ago
S
New Voice
sassyd13New Voice
posted in Webroot Mobile Security for Android
Fix This Now NOT WORKING :(

Latest up update has turned off Install Shield, File System Shield and Execution Shield an all 3 Fix This Now buttons do nothing when I try to fix it 😕 only one that worked was to run a Scan 😞

15330
shorTcircuiT
Gold VIP
10 years ago

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