Skip to main content
To Customer Support To Customer Support
Please fix the bug where persistent status re-enables itself after phone reboot. I have to go to Webroot settings and check/uncheck Persistent Status EVERY single time I reboot my phone.

 

If this bug is intentionally being ignored by Webroot developers, then it is a lousy and underhanded way of reminding users of your brand.

 

Please fix this, it is extremely annoying.

 

EDIT:

Phone: Galaxy S3

Android Version: 4.4.2

Webroot Version: Webroot SecureAnywhere Mobile Premier v3.6.0.6610
Sorry about that - let me see if I can get a status update on this one.
@ wrote:

Please fix the bug where persistent status re-enables itself after phone reboot. I have to go to Webroot settings and check/uncheck Persistent Status EVERY single time I reboot my phone.

 

If this bug is intentionally being ignored by Webroot developers, then it is a lousy and underhanded way of reminding users of your brand.

 

Please fix this, it is extremely annoying.

 

EDIT:

Phone: Galaxy S3

Android Version: 4.4.2

Webroot Version: Webroot SecureAnywhere Mobile Premier v3.6.0.6610

@  Welcome to the Forum Community, Just by chance have you cleared the cache in Settings and in the Webroot Secure Browser, If you need advice on how to do that I'll gladly look it up for you. Clear cache & reboot the device.

EDIT: To clear Cache in the WSB. 

 

 How to Clear Cache in Webroot Secure Browser: 

 

 

#1- Open WSB in the right hand corner of Bowser click to open

#2-Click on Settings/Scroll down to Cache

#3-Clear Cache (Clear browser and cookies)

 

Just encase I'll give you instructions ok?

 

To clear the cache/cookies in your Samsung Galaxy S3 follow the steps below:

 

  1.   Tap the "Apps" icon located on the lower right corner of your Home screen.http://howikis.com/images/b/ba/Apps.png        
      
  2.   Tap "Internet" (the browser will open up)http://howikis.com/images/a/aa/S3in.png      
      
  3.   Touch the soft "Menu" button, located in the lower left corner of your mobile.  
      
  4.   The menu options will appear, then you can scroll down to "Settings"http://howikis.com/images/1/18/S3menu.png  
  5.   From the settings option, select "Privacy and Security"http://howikis.com/images/5/53/S3privacy.png      
      
  6.   Tap "Clear Cache"http://howikis.com/images/3/37/S3clear.png      
      
  7.   A popup window will appear.Tap "OK" to confirm clear cache.
If you are willing to do a clean reinstall Here And have you keycode available .
This is resolved in the next release. We apologize for the annoyance but appreciate your cooperation and patience.

Thank you,
You could disable the notifications of WSA in the App settings of your smartphone, but I don't know if it would still be able to notify you if it found a threat...
@ wrote:

Please fix the bug where persistent status re-enables itself after phone reboot. I have to go to Webroot settings and check/uncheck Persistent Status EVERY single time I reboot my phone.

 

If this bug is intentionally being ignored by Webroot developers, then it is a lousy and underhanded way of reminding users of your brand.

 

Please fix this, it is extremely annoying.

 

EDIT:

Phone: Galaxy S3

Android Version: 4.4.2

Webroot Version: Webroot SecureAnywhere Mobile Premier v3.6.0.6610

Hello KrAzYkArL18769, I wanted to welcome you to the community! 

 

Thank you for sharing your experience.  Our support and developement teams appreciate your feedback.

 

Thats what its all about here in the community, sharing our experiences and learning together from eachother.

 

Please come often, browse around and post.

 

Happy to have you here, enjoy!

 

Beth

 

Reply


Terms & Conditions