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Webroot® Universal Reporter

Support for Webroot Universal Reporter

  • 23 Topics
  • 56 Replies
23 Topics
aqila
Community Manager
aqilaCommunity Manager
published in Webroot® Universal Reporter
FAQs and Troubleshooting Guide Universal Reporter 1.3F.A.Q.

We have just put together a guide collecting and answering the most commonly asked questions for Universal Reporter 1.3: Webroot™ Universal Reporter Troubleshooting FAQs Help Categories:Setup & Installation Issues Report Templates & Scheduling When Reports Do Not Run File Location Information Outputs  1.Setup & Installation Issues Q.           When I download the installation MSI package from the Webroot website and run it, it says that the same  version is already installed and offers to uninstall or repair the installation. How do I get the latest version of the product?A.            Browsers often cache downloaded files and images. This prevents getting the latest package.To ensure the latest package is used, it is recommended to clear the browser cache prior to downloading the latest version. This can be done by visiting the browser settings. Q.           Is there important information I need to know regarding the installation of the product?A.           The product is

1800
aqila
Community Manager
2 years ago
I
New Member
it4mtsysadminNew Member
asked in Webroot® Universal Reporter
It MSO/Excel really necessary to pull reports?

I have not tried the Universal Reporter yet and I am wondering if there is a way to avoidhaving to bother with MSO/Excel. Can the data pulled via PowerShell direclty so I can parse it with something else? Thanks For Your Help

261
aqila
Community Manager
5 months ago
J
New Member
JB4New Member
posted in Webroot® Universal Reporter
SkyStatus request failed (No parameterless constructor defined...

Had been running this report (Endpoint:List) with no problems.I added a couple of new sites.Universal Reporter is log indicates it is successful on the first site, and I get output for it.It fails on the second site (the first NEW site), with the error: :: ERROR [2023-10-12 15:54:16Z] Exception occurred. Exiting processing....   {"statusCode":500,"requestId":"31205b99-c3da-4e7b-8618-cd183536f303","error":null,"error_description":"SkyStatus request failed (No parameterless constructor defined for type of 'System.String'.)","AdditionalInformation":{}}  At C:\Users\Me\OneDrive - MyCompany\Documents\Webroot Reporting\Runs\20231012T2153265213848Z\Templates\Endpoint List - 1.3\Scripts\template.psm1:275 char:5+     Get-UnityAPISkyStatusSiteEndpointStatusSite -UnityAPIClient $Scri ...The output for the failed site appears to have legitimate Parameters, Site, and ConsoleEndpoints sheets, but the other sheets all have headers but no endpoints.

973
F
New Voice
1 year ago
A
Fresh Face
antonioocorreiaFresh Face
asked in Webroot® Universal Reporter
Automating Email Sending with Webroot Universal Reporter

Hello,I would like to have assistance regarding the webroot Universal Reporter tool.My focus is to automate webroot emails with all the information automated but with my design. At the moment, I am in a testing phase where the email is configured, but it doesn't send anything automatically. When I click on "run reporting" in the "Run Reports" tab, it only gives me the PDF file and not via email.Could someone help me configure the automation of email sending?Best regards,António Correia   

674
aqila
Community Manager
1 year ago
R
New Voice
RickkeeNew Voice
posted in Webroot® Universal Reporter
How do I report in individual entities in a site? With Universal Reporter

Hi, I get one report for 682 devices.  How do I run a report for the individual customers (entities) ?Do I need to configure them as individual sites, each with a different parent / install keycode?

752
Haris1999
New Member
1 year ago
R
Fresh Face
rspauldingFresh Face
asked in Webroot® Universal Reporter
Exception during Template processing erro

Running the “DNS Allowed DU Streaming Median and Social Networking” script, I continually get an error with v1.3 that I did not get with v1.2. The error is “Exception during Template processing:  Unable to deserialize error response (Invalid character '<' in input string).  At C:\Users\*****\Documents\Webroot Reporting\Runs\20230517T2005153219444Z\Templates\DNS Allowed DU Streaming Media and Social Networking\Scripts\template.psm1:364 char:5+     Get-UnityAPIConsoleGSMDNSPTrafficByCategorySite -UnityAPIClient $ ...

1141
aqila
Community Manager
1 year ago
R
New Member
rbalenaNew Member
asked in Webroot® Universal Reporter
run SAT reports on weekly interval

Is there a way to automatically send reports on a weekly interval(7 days). Our client wants to get a report weekly to see who’s already finished and not with the training.

151
aqila
Community Manager
1 year ago
aqila
Community Manager
aqilaCommunity Manager
published in Webroot® Universal Reporter
Universal Reporter Troubleshooting FAQsF.A.Q.

A new troubleshooting guide for Universal Reporter containing helpful FAQs

650
aqila
Community Manager
2 years ago
M
Fresh Face
mabougFresh Face
asked in Webroot® Universal Reporter
A feature to get one file with many site information

Hello,I would like to obtain sites’ information such as endpoints per site, to facilitate our administration (accounting, invoicing system) work. To do so, I have downloaded Webroot Universal Reporter. Still, I have been confronted to the same problem: we cannot create one document with little information like that (one row, with 2 or a little more columns), that contains many sites/customers. Getting a log of information, may be nice in some situation, but when we need only few informations relevant for the administrative part of the company, it is almost impossible. My question is: Do you know about that? Is it something you are working on? Or it is not on your to-do-list and it is not one of your priority since your goal is to support only the technical and not the backgroung? Best regards,Majda

671
K
3 years ago
K
New Member
KPaulNew Member
asked in Webroot® Universal Reporter
Endpoint Summary Report

Previously, I’d call in and request the Endpoint Summary Report for all sites. This would allow support to provide me with a report showing a complete list of all endpoints (deactivated or not) and the full details of all of these endpoints, and the sites they are associated with. Going forward, they are no longer able to provide this report and it is not a default template within the Universal Report Tool. I am looking for anyone who is able to provide me with a report template that provides the above listed information. If possible, also to have this listed all within one excel sheet. An example of the columns found in this report is as follows:SiteName UnitEx hostname groupname firstseen lastseen agentversion licensekey devicemid instancemid vm agentlanguage policyname lastinfected internalip macaddress addomain adou wrkgrp curuser mac windowsfullos lastpublicip unknownsever unknownslastscan friendlypcname deactivated dateofchang

1712
dstokes1
Webroot Employee
3 years ago
M
Fresh Face
martijn.westersFresh Face
asked in Webroot® Universal Reporter
In Webroot universal reporter we need a custom report listing the endpoints in the created folders under the site?

In Webroot universal reporter we need a custom report listing the endpoints in the created folders under the site? Can this be done??  Has anyone done this? We as an MSP can't created sites for every customer however we create a folder with the endpoints. This is done by multiple MSP's in the netherlands so if there is a solution please let me know.

3547
M
Fresh Face
3 years ago
G
Popular Voice
GyozoKPopular Voice
asked in Webroot® Universal Reporter
Why do we have to pay extra fees for Customers installing over their preset seat limits?

Hi,When creating a new site in GSM and setting up Endpoint Protection we can set a value called 'Site Seats'. Obviously, here we always set the number of seats the customer ordered from us.Normally, we do not examine the WSA GSM console every day as it is not a system we shall pay 24/7 attention to (sitting and watching the console like airplane radars) unless any customer may encounter any malware issue and asks for our support.Now, we notice from time to time that some of our customers licence usage exceeds the preset Site Seat limit, but we never get any notification at all! The only chance to notice such an unexpected extra licence usage is if you open the console and THOROUGHLY overview ALL customers data by hand!The fiscal (billing) problem is that our customers pay 1 year in advancefor a requested number of seats and we cannot invoice them for the extra usage during the 1 year prepaid period, still we must pay for the extra usage to Webroot.Now we have a new Webroot Universal Re

2192
ngoknel
Administrator
4 years ago
B
New Voice
BillSlavenNew Voice
asked in Webroot® Universal Reporter
Deactivated Endpoints

Hi Loving the Universal Reporter, it’s so much cleaner that the other reports. But….I have a site where I deactivated an endpoint in December 2019 and it is showing on the reports as Unmanaged and has been added to each Endpoint Extended Data graph. How do I remove this from all future reports?

2894
B
New Voice
4 years ago
B
New Voice
BillSlavenNew Voice
asked in Webroot® Universal Reporter
PDF Report Showing Threats Seen

Hi I have run my monthly reports using Universal Reporter and my sites are all showing threats seen in the PDF but there is no data anywhere in the spreadsheet to show a threat or any on the console when I run a report from there. On the Endpoint Extended 9ALL versions) The Threats Seen in the PDF shows the host of ‘DESKTOP-xxxxxx’ having a Threat Seen of ‘mwgroup’ It has not shown this in prior months reporting. Can someone direct me on how to resolve this issue?

1982
cbullas
4 years ago
B
New Voice
BillSlavenNew Voice
asked in Webroot® Universal Reporter
Universal Reporter Prior Month Reports Availablity

Good Morning Logged into Universal Reporter to run reports for prior month to send out to my end-users but the immediate report will include data from April, when will May be available or how can I push the most up to date data through? Thanks Bill

3189
cbullas
4 years ago
K
Fresh Face
kfranklinFresh Face
posted in Webroot® Universal Reporter
Data dictionary / field list available in API

Still struggling a little bit trying to figure out what fields are available to be pulled via the API.  I can see some of what the template scripts are doing, but I’m trying to write a report similar to one that exists in the On Demand reports section of the WebRoot SecureAnywhere console called DNS: Active Hosts (for the last 30 days).  Right now, I’m having to manually run this report from the Webroot console and download to CSV to send to my clients as it’s not available from the Scheduled Report templates area.  I also don’t see a similar template in the Report Writer.  I literally need to pull only the following fields for each host using the DNS service: Hostname Username Requested Blocked This needs to be in a list format and not summarized in any way.  It seems most of the templates in the report writer want to summarize or give Top 10 stats and the like.  Having trouble figuring out how to pull this data. Any Suggestions? Thanks!

2644
K
Fresh Face
4 years ago
K
Fresh Face
kfranklinFresh Face
asked in Webroot® Universal Reporter
Output multiple worksheets from Excel file to PDF

Just getting my feet wet with this tool.  The report templates are a great start, but I’d like to modify them to include a bit more of the detail contained within the Excel worksheets into the PDF file. For example… I’ve been working with a template I copied from  DNS: Blocked - Domains and Users.  I’d like to output not only the Overview sheet, but also the BlockedLog and Pivots into the PDF that will go to the client.  I found a statement in the script which appears to control this. -sheetsToExport @("Overview") I changed it to: -sheetsToExport @("Overview","BlockedLog","Pivots") I was thinking this would append the additional two worksheets to the PDF under the Overview section.  What it actually did was to only output the last variable to the PDF…. i.e. only the Pivots worksheet appears in the PDF.  When I remove the Pivots parameter, it then outputs only the BlockedLog worksheet to the PDF file.  How do you make it so the script appends worksheets to the PDF file?   Thanks

2833
K
Fresh Face
4 years ago
cbullas
cbullasRetired Webrooter
published in Webroot® Universal Reporter
Universal Report version 1.2

  Hi, we have released an update to the Universal Reporter Tool with additional new templates, including listing endpoints and combining Webroot products.   More information can be found here https://community.webroot.com/webroot-universal-reporter-130/universal-report-version-1-2-343419 The tool also includes a Unity Power-Shell cmdlet that may help you with your automation, worth a look!

1100
cbullas
4 years ago
B
New Voice
BillSlavenNew Voice
asked in Webroot® Universal Reporter
Creating Combined Reports

Hi Well done and thank you for creating Universal Reporter, looks great so far! I am looking to create a customised report combining several reports into one for some of my sites, how easy is this to do and is there any kind of guide to help along the way? As an example, I have a site that has Endpoint & DNS Protection so I have started by taking the combined report (Including SAT for now) and I want to add further DNS reports to it such as DNS Blocked Adult & DNS Allowed Streaming Media & Social Networking. Is it a case of copying the data sheet tabs & Report tabs from those templates and adding it to the one I want to create and amending the Manifest file or do I also need to amend the PowerShell script? I don’t want to send half a dozen separate reports each month. Many thanks Bill

2762
cbullas
4 years ago
C
Fresh Face
Ctrl-Alt-SuccessFresh Face
posted in Webroot® Universal Reporter
Your account did not connect to the Unity API (connection error)

The title says it all.    I’ve verified that the API client ID and Client Secret are correct - as well as my login credentials. But I’m getting this error.    I’ve contacted support to see if they can assist me with this issue but I wanted to be proactive and ask her in case it’s something I can try to fix on my end.    

3513
cbullas
4 years ago
L
Fresh Face
lemtargatwingFresh Face
asked in Webroot® Universal Reporter
Universal Reporter needs fixed for redirected documents

Universal reporter doesn't currently work with redirected document folders without modifications. I had to update the CommonFunctionsModule.psm1 to trim the trailing slash only in the file path. I recommend this be updated to work with UNC paths for document folders, as folder redirection is common in the workplace.

1964
cbullas
4 years ago
cbullas
cbullasRetired Webrooter
published in Webroot® Universal Reporter
Universal Reporter - create customer value add reports for your customers

Welcome to the forum for the Universal Reporter tool that's been created by the Integrations team here at Webroot.  This tool allows MSPs to create custom reports that show value to your end customers. We've also made it really easy to be able to schedule and automatically email selected reports to your customers.  The tool uses the concept of templates for reports that are built using Microsoft Excel and PowerShell Scripts. Included are a sample of templates to for you to play with.  We've created our knowledge base to help you get up and running   Download the Universal Reporter   Chris Bullas  Product manager, Unity API & Integrations 

2040
cbullas
4 years ago
R
New Member
RobertBondyNew Member
asked in Webroot® Universal Reporter
Enhanced Endpoint report inconsistencies

Got everything working and then ran a test for my clients. The test client has 23 endpoints, 4 servers and 19 workstations. The report show 31 Endpoints managed and 8 Endpoints not seen at the end of the report it shows 64 device types, 17 unmanaged and 47 managed Are these reports working are they pulling sample data to show the report

1231
cbullas
5 years ago

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