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Webroot Mobile for iOS

Support for our iPhone and iPad apps

  • 257 Topics
  • 799 Replies
257 Topics
S
squirrelgirl67
posted in Webroot Mobile for iOS
can't activate on my ipad

I am not able to add my ipad to my account (Complete) - I've downloaded the app, but keep receiving an error message of "Login Failure" even though I am using the correct user name/password.

423
shorTcircuiT
Gold VIP
10 years ago
H
Fresh Face
herbepa1Fresh Face
posted in Webroot Mobile for iOS
Does mobile product work with IOS? iPad wont accept credentials

my iPad Air 2 does not accept my login credentials??? Does this product work for iPad as advertised?

171
shorTcircuiT
Gold VIP
10 years ago
M
mtda
posted in Webroot Mobile for iOS
my mobile key shows a red x, will not accept my Login. Login OK on my PC.

   Have an I-pad, downloaded the mobile app, and created an account.  My PC shows secure, but it does not show that my I-pad is.  I select the red key on top try to Log in, but it wont accept it.  The Geek Squard at Best buy can not help me.   

141
Ssherjj
Moderator
10 years ago
M
micele
posted in Webroot Mobile for iOS
how do i load webroot onto my ipad

how do i load webroot onto my apple ipad

302
Baldrick
Gold VIP
10 years ago
A
anson
posted in Webroot Mobile for iOS
Can not get my iPhone to work with the app? IDK username is that same as email? I have never setup o

email never a username?

192
Ssherjj
Moderator
10 years ago
D
Fresh Face
desmondb5Fresh Face
asked in Webroot Mobile for iOS
when the color of your webroot turn brown what does that mean?

I looked at my webroot icon and it was brown and said it was infected; what do I do?

561
RetiredTripleHelix
Gold VIP
10 years ago
T
New Voice
TikkihutNew Voice
posted in Webroot Mobile for iOS
adding / protecting iPad

I have never used Apple products, now my mom has bought an iPad. Can I protect her iPad with Webroot? If so how would I go about doing this, adding her under iOS in Webroot?   Tikkihut

151
Ssherjj
Moderator
10 years ago
M
Mark_A
posted in Webroot Mobile for iOS
How to add iPads to iMac?

I just got a new iMac and Webroot was included can I add my iPad to it?  

192
Ssherjj
Moderator
10 years ago
S
Fresh Face
SummitAKFresh Face
posted in Webroot Mobile for iOS
Unclassified Site

What is meant when a site indicates safe, but reports as unclassified when clicked on? Is it safe to click on it?

1601
Ssherjj
Moderator
10 years ago
P
Fresh Face
pilotFresh Face
asked in Webroot Mobile for iOS
Have Webroot on my laptop. Can I add to my iPAD? Does it require a new subscription? Extra cost?

Have Webroot on my laptop. Can I add to my iPAD? Does it require a new subscription? Extra cost?

2010
Ssherjj
Moderator
10 years ago
J
jimmcguffey
posted in Webroot Mobile for iOS
Trying to load webroot on iPhone5s

Cannot locate path to download on iphone 5s

171
Ssherjj
Moderator
10 years ago
B
BIG_TYS
posted in Webroot Mobile for iOS
Just downloaded the webroot app #problems

I had recently downloaded the Webroot internet app for my Iphone. It works fine, I was just wondering why my web interface (when I log into my Webroot acct on my pc) it says that my pc is proteced but not my phone. My phone is not even listed as being proteced. It says 0 devices protected.  Any advice? Also, the backup/ sync will not let me log in. 

141
Ssherjj
Moderator
10 years ago
V
vicd2saint
posted in Webroot Mobile for iOS
mobile device problem

When I try to set up my mobile device the app tells me my account isn't working even though it works on my PC? It doesn't show up that my iphone is protected but my PC shows up. Anybody else have this problem?

171
Ssherjj
Moderator
10 years ago
N
nofizzmoliga
asked in Webroot Mobile for iOS
where do i find my user name and password???

where do i find my user name and password???

261
Ssherjj
Moderator
10 years ago
J
New Voice
jordangmNew Voice
asked in Webroot Mobile for iOS
Webroot for iPhone and iPad

I have Webroot on my PC, but did not get it for our iPhones and iPad because Apple said it wasn't necessary. With all the hacks going on these days, I am wanting to add it to our mobile devices. Does it delay you being able to make a call, etc. on your mobile device like it delays logging into the computer?

701
Ssherjj
Moderator
10 years ago
D
Debsering
asked in Webroot Mobile for iOS
Webroot installed but won't open iPad 1rst

Webroot installed but won't open iPad 1rst

81
RetiredTripleHelix
Gold VIP
10 years ago
A
Fresh Face
andrewhFresh Face
posted in Webroot Mobile for iOS
Webroot Mobile Protect

Is there anyway that you can stoip the force closing of the Mobile Protect application on the Iphone? As soon as it's closed you loose all communication with the device and it's usless. If a phone goes missing and this application is closed I have no control.   Feedback please. 🙂

235
R
Community Leader
10 years ago
J
JLSwann
asked in Webroot Mobile for iOS
Unable to login to SecureWeb for iPhone/iPad. Issue with credentials

Can someone help me fix the issue with SecureWeb login failure. Something to do with the credentials?

1878
U
10 years ago
E
evfrosine
asked in Webroot Mobile for iOS
I can't find find Webroot on my ipad 1

Hello, itunes apps is telling me that I have webroot installed on my ipad 1 but I can't find the icon anywhere. Is this device ok for webroot? Have I not downloaded it properly? I only want it to access files in the cloud when I'm travelling.  

322
R
Community Leader
10 years ago
N
Fresh Face
NickHFresh Face
asked in Webroot Mobile for iOS
Phone's not checking in?

So a few weeks ago we decided to test the mobile protection on all of our companies iphone's. When I check the mobile protection, it shows that none of the phones have been checking in. Does anyone know a fix for this? None of us have installed the browser on the phones (we're all still using safari.) Any help would be appreciated.

6114
shorTcircuiT
Gold VIP
10 years ago
JimM
JimMRetired Webrooter
published in Webroot Mobile for iOS
How to install SecureWeb on iOS devicesKnowledge Base

Question   How do I install the iOS apps - SecureWeb and SecureSync?   Answer   If you have not yet created a Webroot account, go to https://my.webrootanywhere.com. Click Sign up now to begin creating the account. Open the App Store on your device and search for “Webroot SecureWeb.” Tap to install the app.[list] Alternately, you can download and install the SecureWeb app from iTunes at: http://itunes.apple.com/us/app/webroot-secureweb-browser/id460986853?mt=8[/list] Enter your Apple ID password.[list] The SecureWeb app opens and installs on your device. Once installed, you will see the SecureWeb icon on your Home panel. Tap this icon to open the app. To access Password Management functions, tap the key icon in the SecureWeb toolbar. Enter your SecureAnywhere user name and password. This is the same login that you use to access your Webroot account at my.webrootanywhere.com. If you have not yet created a Webroot account, go to my.webroo

12883
C
10 years ago
V
Popular Voice
venus60Popular Voice
asked in Webroot Mobile for iOS
Dose iPhone gets viruses ?

Hello Everyone.   I was talking to a Apple Tech regarding my iPhone. He told me that iPhone dose not get any viruses. Is that True or not ? I have this Lookout  app which is free, Is that any good ? Thanks.

273
nic
10 years ago
jpasternak
Community Leader
jpasternakCommunity Leader
posted in Webroot Mobile for iOS
iPhone bug leaves emails vulnerable

Apple says it encrypts email attachments you receive on your iPhone or iPad -- but it doesn't, according to a security researcher. German security expert Andreas Kurtz has discovered that anyone in possession of your Apple device might be able to access files sent to you via email, even if your phone is locked with a passcode.   Full Article   I had to laugh when I read this... Just last night over dinner, my step-mom was singing the praises of her iPhone (and iPad Air) .  I'm sure she'll find the article to be a bit of a wake-up call.

191
Ssherjj
Moderator
10 years ago
N
New Member
n2745New Member
asked in Webroot Mobile for iOS
Login Failure for iPad

I have not been able to log in on SecureWeb app to register my iPad, I keep receiving a login failure response.  I have the Webroot SecureAnywhere Complete account.  Please help! Stacey

11912
shorTcircuiT
Gold VIP
10 years ago
C
New Member
clairebochenkoNew Member
asked in Webroot Mobile for iOS
Trouble logging in to SecureSync on iPhone

Hello, I am also having trouble logging into Webroot SecureSync on my iPhone. I am using the same username/email and password, but it is telling me that it is incorrect. Please let me know how to fix this. Claire

2520
shorTcircuiT
Gold VIP
10 years ago

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