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Webroot® SecureAnywhere™ - Antivirus

Webroot® SecureAnywhere™ - Antivirus

  • 7,002 Topics
  • 25,430 Replies
7002 Topics
X
Fresh Face
xandryFresh Face
posted in Webroot® SecureAnywhere™ - Antivirus
I'm not Japanese

Hello. When I click on a button in the main window to discover something on the site, the interface is displayed on the website in Japanese. Previously it worked fine and the site language was Russian. I have not changed anything in the language settings. Example if i click on "Advanced" button (look at screenshot). What's the problem?

27510
ProTruckDriver
Moderator
2 years ago
M
New Member
MerlinRGNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Whitelisting Network Folders

Is it possible to whitelist network folders to exclude files opened from those locations from scanning? It seems fairly straightforward in terms of implementation. But, I’m just fishing for any gotchas I may not be considering. Essentially, we have some engineers complaining about WRSA.exe slowing down Solidworks when they’re opening large files that live in a network share mounted with a drive letter.

1191
J
Community Expert Advisor
2 years ago
marcosalmeidarj
Fresh Face
marcosalmeidarjFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Website Removal From Blacklist And Phishing

Hello Gentlemen Webroot Antivirus TeamMy wordpress site at the domain: https://www.zapespiao.com.br/ was outdated that ended up being invaded by Hacker, being inserted thousands of Japanese keywords.Not enough, my site was classified by antiviruses as a distributor of Phishing, and harmful software downloads.Deletes all contents of the currently empty “Folders and Files” domain. a new website will be created, following the new internet security rules and guidelines.I would like to request the kindness of the “Webroot Antivirus Team” to re-evaluate my domain and remove the notice in internet browsers.Google Safe Browsing Audit: https://transparencyreport.google.com/safe-browsing/search?url=https:%2F%2Fwww.grupociende.com.br%2FSucuri site check audit: https://sitecheck.sucuri.net/results/https/www.grupociende.com.brTotal Check Virus Audit: https://www.virustotal.com/gui/url/c0a9986c4d324055ff5f0df58cb9beed4897b0a1880a4dcc5f8038ab99f93e24Yours sincerelyMarcos Almeida

7225
TripleHelix
Moderator
2 years ago
diverjer
New Voice
diverjerNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
MsiInstaller error code 1013 every 15 minutes after updating new keycode

I am getting this MsiInstaller  error code  1013 every 15 minutes on both Windows 10 computers.  It  happened soon after updating Webroot with new key code.  Have done this in years past and no problems.  Can’t seem to get any support from Webroot when I click on  “Help and Support” nothing happens.So to test my theory Webroot was the problem, I got both laptop and desktop (both Windows 10 with current updates)  and was watching via computer management screen the error mention above happen every 15 minutes on both computers.   On laptop I removed Webroot and started using Microsoft default virus software.  No more errors have occurred on laptop for last 2 ½ hours.   Still getting errors on desktop.  Also, noticed something I don’t remember seeing before and that is a little padlock on the Webroot tray icon.   Maybe it’s always been there ?   I did set Webroot not to auto update, that hasn’t made any difference.   More of the error code info is below: Product: Core -- Unable to install

2164
TripleHelix
Moderator
2 years ago
G
gl3nnn
posted in Webroot® SecureAnywhere™ - Antivirus
Webroot SecureAnywhere auto restarts itself after manual shutdown

Hello,   So i've never had this problem before. It has just recently started. It has happened a few times. Everytime i perform a manual shutdown on Webroot it stops. A few seconds later it just auto activates itself and comes online again. I've tried going into task manager and stop Webroot processes after i've performed a manual shutdown, it didn't solve the issue.   Any help would be great.   Thanks

3343
MajorHavoc
Bronze VIP
2 years ago
L
New Voice
Larry1936New Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Anyone else: BSOD 0x50: PAGE_FAULT_IN_NONPAGED_AREA during full scan of drive?

Full dump below.  Happened twice in a row while running full disk scan.  Seen notes about problems like this but they’re old.   This is version 9.0.32.58.   I believe this to be the current release but don’t know how to check that.  I also don’t see an option to check for updates.Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff802`60000000 PsLoadedModuleList = 0xfffff802`60c2a2d0Debug session time: Tue Nov  1 11:09:45.171 2022 (UTC - 5:00)System Uptime: 0 days 2:14:42.557Loading Kernel Symbols............................................

3096
TripleHelix
Moderator
2 years ago
C
Fresh Face
cyberwaspFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot popup

Lately, at random times the Webroot banner pops up in the lower right corner. It’s the same one that shows when the program first loads. Is this due to an update or is something amiss. Curious. TIA

4727
TripleHelix
Moderator
2 years ago
J
New Member
JosueMagNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Trojan Not Detected

A trojan has appeared on my computer and periodically opens up a sys32 box on my screen. Every time this happens, Webroot warns me that there is an active threat named “TrojanDownloader” and a scan is needed to remove it. However, every time I scan immediately after the warning, nothing is ever found and Webroot tells me everything is fine. I know this isn’t true because the trojan continuously opens the black box every hour or so, yet Webroot tells me everything is fine.How can I remove this trojan?

1351
ProTruckDriver
Moderator
2 years ago
M
New Member
meashtonNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Account may be listed under old email address, and I can't access

I have had a Webroot account for years, and I can no longer find my password.  I have just purchased new computers and want to add them to my account and delete old computers.  Plus, I suspect I may have multiple accounts linked to an old email address that we no longer use.  How can I find out?

1191
TripleHelix
Moderator
2 years ago
R
New Voice
robotNew Voice
posted in Webroot® SecureAnywhere™ - Antivirus
Firewall set to "Block unknown"...

 but will auto allow in 115 sec.How do I disable this??? If I am not in front of PC , I may have an “untrusted” connecting automatically to internet after 115se.

11621
M
Community Expert Advisor
2 years ago
P
Fresh Face
PegahFresh Face
posted in Webroot® SecureAnywhere™ - Antivirus
Automatically Rename Agent with Hostname

Hey Support Team,We rename hosts' name based on user's name, So, we need Webroot agents to be updated automatically.I know there is "Revert to original hostname" but it is only run one by one not on all systems. And I need a automatic solution.Thanks, 

222
P
Fresh Face
2 years ago
M
New Member
mdrosalesNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
How do I stop these pop up windows from showing up?

I did not renew webroot this time because I plan on getting a new computer. I deleted Webroot from my computer and I keep getting a pop up to renew. So my question is: How do I stop these pop up windows from showing up?

1571
TylerM
Administrator
2 years ago
D
New Member
dawnwhite143New Member
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot Software Download on HP AMD Ryzen 3

I just purchased an HP AMD Ryzen 3, and along with it, Webroot internet security w/ antivirus protection. When I try to download the software, I'm prompted to switch out of S mode (which I won't be able to return to), or find a similar app in the store. How do I correctly download the software I purchased without messing up my brand new computer? 

2282
TripleHelix
Moderator
2 years ago
U
Fresh Face
User2019AccWebRootCommuityFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Subscripton Renewal Email from Geek Squad/Best Buy - Real or Scam?

Has anyone else received an email from Best Buy/Geek Squad stating that their WebRoot anti-virus software will automatically be credited? I tried to get a response from BestBuy, but their online tech named Kasey said it was a scam and that I would need to pay the full $49.99, and not the $29.99 stated in the email. I was a bit disappointed in their reply. I realize that WebRoot is not BestBuy or the Geek Squad, but WebRoot has partnered with them so hopefully someone from WebRoot or a user in the community can respond to my question and concern. Has anyone else received this type of email and did your subscription renew automatically? Thank you. PS: If someone from WebRoot would like to see the original email, I would be glad to forward to your security department.

120474
B
New Member
2 years ago
G
Grant
asked in Webroot® SecureAnywhere™ - Antivirus
i renew my webroot but i keep getting pop ups to do so! i need to do it before 1 / 15 /15 Any reason

i renew my webroot but i keep getting pop ups to do so! i need to do it before 1 / 15 /15 Any reason why

19215
C
New Member
2 years ago
D
New Voice
daveharneyNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
uninstall when app not listed

After a win 10 major upgrade, I can bring up the WSA dialog box but I can’t access any of the settings - like scheduling a scan.  WSA isn’t listed in my list of apps.  I can’t see it listed via the control panel program list.  I can see the .exe in my Programs Folder but not in Programs (x86).  I can’t find any way to unistall that .exe safely - I don’t want to just delete the file.I’ve had a service request in place since 7-27-22 with no reply.  I put in another one asking for at least a recognition of my request on the 29th - I just read that will put me to the end of queue - bummer.Is there some problem with service that I got no response for 2 days?

4823
TripleHelix
Moderator
2 years ago
B
Fresh Face
Basil77Fresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Renew Webroot Pop-up

Hello - I already had Webroot but bought a new computer that came with Webroot in a package of other stuff. The sales guy said to not worry about it and just cancel it (the package) after one year before the annual subscription fee kicked in. Great. a couple of months before the subscription (with Webroot) that came with the computer expired, I paid my “normal” Webroot annual subscription. Great. Then a couple of months later I cancelled the package that came with the computer. Great, except I started getting a pop-up that says my Webroot subscription is cancelled and I need to renew. Not-Great. I called tech support and explained. They said do not worry, your original annual subscription is still good, valid and working. Great, however, since then I am still getting pop-ups from Webroot saying my subscription is expired and I need to renew now. So, my very long-winded question is: how the heck to I get the damn pop-up from continuing to tell me that my subscription is expired when in

2354
B
Fresh Face
2 years ago
J
New Voice
johnborNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Every Time I Boot UAC Wants Approval for Webroot

After doing a windows Update Every time I Boot the system the UAC Wants Approval for Webroot if I turn off UAC it works but thats not right so what can I do to resolve this problem  ??Its a windows 10 system up to date

3508
W
New Member
2 years ago
D
New Member
dingzhiNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
BSOD issues caused by Webroot

CZUR Scanner, the client software of Windows platform developed by our company, has a blue screen of death when running on the user's computer installed webroot SecureAnywhere, and the user sent the system dmp file. After my analysis with Windbg tool, I found that the crash was caused by an internal exception of Webroot.Please help me to analyze whether there are irregularities in our client software that will cause webroot to run abnormally?~Removed Link to software and SN please contact Webroot support and give it to them!~ 4: kd> !analyze -v********************************************************************************                                                                             **                        Bugcheck Analysis                                    **                                                                             ********************************************************************************KERNEL_SECURITY_CHECK_FAILURE (139)A kernel componen

9581
V
New Member
2 years ago
P
Fresh Face
Paladin62Fresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Annoying window started showing up yesterday in bottom right corner

I have been using webroot for years and now suddenly I get a popup in the bottom right of the screen when I open any new page or even in my video game. It stays for a few seconds then slowly vanishes. it is NOT an information screen, it just shows a box of what webroot can do. It blocks needed info and I just don’t want to see it anymore. It started yesterday 7/13/22 I am on windows 10 if that makes any difference.

2413
TylerM
Administrator
2 years ago
P
New Member
Paula1211New Member
asked in Webroot® SecureAnywhere™ - Antivirus
The app won't download

I just got a new laptop and I bought the webroot software online.  I was sent an email with the key code and I set up my account.  I tried to download the app and I am getting this error message “This app can not run on your PC”  Can some please help me figure this out?  I have used this before on other computers without a problem.  Thank you

7701
TripleHelix
Moderator
2 years ago
X
Fresh Face
Xombie1123Fresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Spybot immunization

I used to use avast as my antivirus but changed yesterday to webroot secure anywere and now when I try to immunize with spybot spybot tells me that it was unable to full immunize can anyone tell me how to get webroot to let spybot immunize?

1503
TripleHelix
Moderator
2 years ago
M
Fresh Face
MushuFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
HELP

My dad's had acct for years and passed away. I've been trying for 4 days to renew and get technical support. I'm completely computer illiterate. I've opened tickets and got no response. I found a phone # yesterday and spoke with someone claiming to be from Webroot. I gave them access to my computer and am supposed to speak with them again today. I have no idea if I got scammed and put multiple families at risk. Can someone please help!?

1136
TylerM
Administrator
2 years ago
M
New Voice
mikewNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Subscription issue

I paid to continue my subscription for another year two days ago, but the program still says I only have 11 days left.  Why? Support is a joke.  The only way to get it is to reenter a support ticket I created five years ago, which means nobody will probably read it.  Why? Most technical support requests from other companies result in an immediate canned response that they will contact me shortly.  This doesn’t.  Why? Every time i turn on the computer, Webroot wants to make a change to my hard drive.  Whether I let it or not, it asks again and again.  Why? If Webroot has this much trouble doing business, how can I trust them anymore to catch viruses?  Long time user getting fed up.

703
TripleHelix
Moderator
2 years ago
Element_115
Fresh Face
Element_115Fresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot SecureAnywhere Still Running

I am unable to get Webroot SecureAnywhere to stop running in Taskman and in services.msc. Access is denied when I choose Manual or Disable in services. Let me back up a bit by saying I had installed the trial then uninstalled after a week or so. It still starts up (WRCoreService and WRSkyClient). I have tried the Webroot removal tool which ran and stated it was removed. I even tried installing a new trial using a different email address and trial code, then uninstalled that. Same issue. There is nothing in Startup to indicate Webroot should be starting with Windows. I am unable to delete the WRCore program data folder. Access is denied.   

10986
quicks
New Voice
2 years ago

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