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I just purchased an HP AMD Ryzen 3, and along with it, Webroot internet security w/ antivirus protection. When I try to download the software, I'm prompted to switch out of S mode (which I won't be able to return to), or find a similar app in the store. How do I correctly download the software I purchased without messing up my brand new computer?

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Hello @dawnwhite143 

 

Webroot will not run in S mode as you can only install apps from the Microsoft Store so you have a decision to make either Upgrade to Windows full version or not to use Webroot.

 

https://support.microsoft.com/en-us/windows/windows-10-and-windows-11-in-s-mode-faq-851057d6-1ee9-b9e5-c30b-93baebeebc85

 

I thinking what your seeing is the Web Shield for the Microsoft Edge Browser but again you would need WSA installed for it to work: Web Threat Shield - Microsoft Edge Addons

 

HTH,

See here 2 1/2 years ago: https://community.webroot.com/webroot-secureanywhere-internet-security-plus-13/problem-downloading-to-windows-10-s-mode-341730

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