After a win 10 major upgrade, I can bring up the WSA dialog box but I can’t access any of the settings - like scheduling a scan. WSA isn’t listed in my list of apps. I can’t see it listed via the control panel program list. I can see the .exe in my Programs Folder but not in Programs (x86). I can’t find any way to unistall that .exe safely - I don’t want to just delete the file.
I’ve had a service request in place since 7-27-22 with no reply. I put in another one asking for at least a recognition of my request on the 29th - I just read that will put me to the end of queue - bummer.
Is there some problem with service that I got no response for 2 days?
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Hello @daveharney
Run this via the Run Command to uninstall! "C:\Program Files\Webroot\WRSA.exe" -uninstall
Please follow the steps closely!
Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
First, thank you very much for such a quick and helpful response - much appreciated!
The procedure you detailed is fairly time consuming but easy to follow and seems to have worked well. At this point WSA appears to be working normally.
However, kind of annoying that this happened in the first place when the .exe was in the same place it is now after the reinstall. The Win10 update appears to be the main culprit. But also disappointed that I got no reply at all from webroot customer support.
In any event, thanks again for your excellent help.
Hello @daveharney
Your very welcome, I recently updated my Win 10’s to 22H2 and I didn’t have any issues so I don’t know what could of caused this but in any case a reinstall is the first step and glad it worked. As for support when they do make a reply to you tell them. We Mods are Volunteers and we try our best to help others!
