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Webroot Product Help & Discussions

Questions About a Webroot Product? Start Here!

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dcikeNew Member

asked in Got a Question?

how to access Webroot console on mobile app?

Why am I unable to access the Webroot console on Webroot mobile? When I click on the Webroot mobile app it takes me to a Chrome web page.

2728

2 years ago

BabyBytes2000Fresh Face

asked in Got a Question?

Carbonite Webroot My Account CE 22.4 Portal

When will Mobile and Chromebook devices be displayed in the My Account Portal? I am accessing my account via the New Carbonite Webroot portal page. I am on the Security Summary and I should have 5 devices. Only 2 PC’s show up. Nothing for the phones or chromebook. How I am supposed to know how many keycodes I have left and where they were distributed? Also, if I had to deactivate one of these devices (because I have a two year subscription) there’s no way to do that either. The older portal had many features you could run directly from it. They were under the COMMANDS section. There was SCAN, System Optimizer, Restart PC, DEACTIVATE, Cleanup, Lock PC, Shutdown PC. It also required the security code one created when logging in.But the new Carbonite portal is missing these features. They added security questions but not the security code. And there are no Commands like I listed above.The whole thing is very confusing from a consumer point of view.

2711

2 years ago

diverjerNew Voice

asked in Got a Question?

What happen to my account?

I renewed Webroot from an Amazon purchase and when I go to my account from within Webroot, I go to a place called Carbonite-Webroot and they don’t have all my information on second computer. Have I been hacked, just a few minutes before that when I went to my account from within Webroot, it shows 7 days left on my two computers. Then I put in new keycode and end up going to Carbonite-Webroot and have to create a whole new logon. And it says my second computer has expired and it had 7 more days. Haven’t started it yet to enter new keycode. I don’t know what this Carbonite is? I see I can’t type suppose to be What happen to my account and it won’t let me change it.

2713

2 years ago

diverjerNew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

MsiInstaller error code 1013 every 15 minutes after updating new keycode

I am getting this MsiInstaller error code 1013 every 15 minutes on both Windows 10 computers. It happened soon after updating Webroot with new key code. Have done this in years past and no problems. Can’t seem to get any support from Webroot when I click on “Help and Support” nothing happens.So to test my theory Webroot was the problem, I got both laptop and desktop (both Windows 10 with current updates) and was watching via computer management screen the error mention above happen every 15 minutes on both computers. On laptop I removed Webroot and started using Microsoft default virus software. No more errors have occurred on laptop for last 2 ½ hours. Still getting errors on desktop. Also, noticed something I don’t remember seeing before and that is a little padlock on the Webroot tray icon. Maybe it’s always been there ? I did set Webroot not to auto update, that hasn’t made any difference. More of the error code info is below: Product: Core -- Unable to install

2174

2 years ago

ridethecurveFresh Face

asked in Webroot® WiFi Security

I can't establish a VPN

I just signed up for the Webroot WiFi Internet Security for a VPN but it won’t provide the VPN for me. Any assistance would be greatly appreciated.

883

2 years ago

jeffcNew Member

asked in Got a Question?

How to stop Mcaffee and Norton virus warning popups

Everytime I go on Google Chrome, Mcaffee and Norton bombard me with at least 20 virus warnings that my computer is infected. I must carefully close each screen by selecting the x in the middle of the screen on the right side. I had my Geek Squad people remove the problem a week ago but it has returned. It has obviously embedded itself into my PC.

1946

2 years ago

durantashCommunity Leader

asked in Webroot® WiFi Security

wifi security login problem

Hi,when i try login webroot account for use trial wifi security. show error Amir

1009

2 years ago

muskehntrNew Member

asked in Got a Question?

scan cancels after 4 seconds

I start the scan, the scan cancels after 4 seconds. Subscription is current.

841

2 years ago

gl3nnn

posted in Webroot® SecureAnywhere™ - Antivirus

Webroot SecureAnywhere auto restarts itself after manual shutdown

Hello,   So i've never had this problem before. It has just recently started. It has happened a few times. Everytime i perform a manual shutdown on Webroot it stops. A few seconds later it just auto activates itself and comes online again. I've tried going into task manager and stop Webroot processes after i've performed a manual shutdown, it didn't solve the issue.   Any help would be great.   Thanks

3343

2 years ago

collelizNew Member

asked in Got a Question?

renewal

Hello You took payment out of my checking account to renew my three computers . But the renewals were not done . Please renew them and notify me

631

2 years ago

klpdkeNew Member

asked in Got a Question?

hacked

I have a credit card that I only use for online purchases; only on my home wi-fi. Someone hacked into it and, fortunately, the credit card company alerted me and protected my account. Aren’t I supposed to get some sort of alert from webroot?

801

2 years ago

kleinmat4103Popular Voice

asked in Webroot® Consumer/Business - for Macs

Disabled ID Shield For Client: Now WR Says Unprotected

We have a few new clients using Adobe CS and were advised to disable ID Shield in our policy to enable this to work.The problem is it now shows Webroot in a “Protection Disabled” state and prompts the user to enable ID Shield, which they cannot do because policies are centrally managed. I found a 5 year old thread on this with some promises by Webroot to address, but seems to me the issue is the same as it was in 2017.Is there any update on this? Thanks!

777

2 years ago

TevitaNew Voice

asked in Got a Question?

Red shield with white cross

I am having difficulty deleting malware infection. It is showing as white cross on red shield. I have uninstalled and installed four times with same result. Any thoughts?

20213

2 years ago

Linda WattFresh Face

asked in Got a Question?

How can I turn off Webroot while uninstalling AVAST.

When I try to uninstall AVAST which has appeared uninvited on my computer it crashes my computer. It has been suggested that I turn off Webroot and try and uninstall it again.

745

2 years ago

Larry1936New Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Anyone else: BSOD 0x50: PAGE_FAULT_IN_NONPAGED_AREA during full scan of drive?

Full dump below. Happened twice in a row while running full disk scan. Seen notes about problems like this but they’re old. This is version 9.0.32.58. I believe this to be the current release but don’t know how to check that. I also don’t see an option to check for updates.Microsoft (R) Windows Debugger Version 10.0.22621.755 AMD64Copyright (c) Microsoft Corporation. All rights reserved.Loading Dump File [C:\Windows\MEMORY.DMP]Kernel Bitmap Dump File: Kernel address space is available, User address space may not be available.Symbol search path is: srv*Executable search path is: Windows 10 Kernel Version 19041 MP (8 procs) Free x64Product: WinNt, suite: TerminalServer SingleUserTSEdition build lab: 19041.1.amd64fre.vb_release.191206-1406Machine Name:Kernel base = 0xfffff802`60000000 PsLoadedModuleList = 0xfffff802`60c2a2d0Debug session time: Tue Nov 1 11:09:45.171 2022 (UTC - 5:00)System Uptime: 0 days 2:14:42.557Loading Kernel Symbols............................................

3096

2 years ago

cyberwaspFresh Face

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot popup

Lately, at random times the Webroot banner pops up in the lower right corner. It’s the same one that shows when the program first loads. Is this due to an update or is something amiss. Curious. TIA

4727

2 years ago

AdvionFresh Face

asked in Got a Question?

clearing previously used drop downs

How do I clear previously used drop down that appear when I click on a different sites search bar ?

413

2 years ago

MT NativeNew Voice

asked in Got a Question?

Subscription

I have Webroot on 2 different laptops. My subscription just renewed so I checked both of them to be sure it updated. I discovered that one laptop says subscription 371 day and the other says subscription 255 days. Why is there such a difference, shouldn’t both of them be the same?

16724

2 years ago

Phil-AU2022New Member

asked in Got a Question?

From Mcafee EPO to Webroot

Hi Team, I am coming from a McAfee EPo and ESET solution to a webroot solution. I am using the “Management Console - CE 22.4” to setup a range of Windows servers. I have a few questions: 1: Can we set the on access scan to “scan only on write” not read.2: Should we use file/folder exclusions?3: Is there a live scanning monitor to see what is being scanned at any time - this will test what should and what should not be scanned? We also have seen that when we do a remote desktop to a server, the scanner activates and the CPU increases. Thanks Phil

341

2 years ago

pschmidt1New Member

asked in Webroot® Consumer/Business - for Macs

Webroot Not Scanning

Hello, I just renewed my membership and it seems that it will not scan my MacBook Pro. I go to a college that uses examplify and am wondering if anyone knows if that software has ruined my scanning on my webroot security. I have not had this issue until my school had changed to this test taking software. It always wants me ti disable my virus protection and I always say no. So I am wondering if the examplify software has messed it up without my permisson. I also would like to know how to fix this porblem with my webroot so it will scan. I go into the app/ file whatever you would like to call it to go ahead and run a scan on my computer, everythin works normally until i click scan my computer and it will run for about 3 seconds and then say scan cancelled. What can i do to fix this.

3392

2 years ago

DSuzetteNew Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

how do I download the product bought from amazon?

Greetings,I bought Webroot Internet Security Plus | Antivirus Software 2022 |3 Device |1 Year Download for PC/Mac/Chromebook/Android/IOS + Password Manager from Amazon; and I do not know how to download it to my chromebook. I don’t see the instructions.Could you please help me?

7403

2 years ago

mcmc66New Member

asked in Got a Question?

Dizzion Installation

I am trying to install Dizzion but it won't install. I need it for a job that requires a secure remote worker system. Their IT department said that Webroot may be to blame. Can I undo Webroot to install it then reactivate it later?

343

2 years ago

JosueMagNew Member

asked in Webroot® SecureAnywhere™ - Antivirus

Trojan Not Detected

A trojan has appeared on my computer and periodically opens up a sys32 box on my screen. Every time this happens, Webroot warns me that there is an active threat named “TrojanDownloader” and a scan is needed to remove it. However, every time I scan immediately after the warning, nothing is ever found and Webroot tells me everything is fine. I know this isn’t true because the trojan continuously opens the black box every hour or so, yet Webroot tells me everything is fine.How can I remove this trojan?

1351

2 years ago

xflayeFresh Face

asked in Got a Question?

Webroot cpu usage increases dramatically when playing Deathloop

I noticed that when playing Deathloop (via Steam), the CPU usage of webroot goes up to 25% and fluctuates between that number and 10% constantly.I tried adding the deathloop.exe to the ignore file in the PC security options, but it doesn’t let me (It’s almost ½ gig in size).Any solutions?Thanks.

967

2 years ago

David ShackeltonNew Member

asked in Got a Question?

applying yearly subscription to my webroot internet security

I renewed my webroot internet security subscription 4/08/2022 and am having difficulty, even after multiple tries, to apply the renewal. I have a key code but do not know where to put the number so the subscription will be renewed.

291

2 years ago

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