I have a credit card that I only use for online purchases; only on my home wi-fi. Someone hacked into it and, fortunately, the credit card company alerted me and protected my account. Aren’t I supposed to get some sort of alert from webroot?
Solved
hacked
Best answer by TripleHelix
Hello
No alert from Webroot because how would Webroot know? But Webroot does have an ID Shield and only if it’s setup properly on supported browsers. https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingIdentityProtection/UsingIdentityProtection.htm
- Protect — Protected applications are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When you run a protected application, the Webroot icon in the system tray displays a padlock:
Google Chrome® 11 and newer
Internet Explorer® version 11 and newer (Windows XP IE8)
Microsoft Edge® (partial support)
Mozilla® Firefox® version 3.6 and newer
Safari 5 and newer
Opera 11 and newer
https://www.webroot.com/us/en/support/system-requirements
Are you sure you didn’t go to a Phishing site?
HTH,
+63Hello
No alert from Webroot because how would Webroot know? But Webroot does have an ID Shield and only if it’s setup properly on supported browsers. https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingIdentityProtection/UsingIdentityProtection.htm
- Protect — Protected applications are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When you run a protected application, the Webroot icon in the system tray displays a padlock:
Google Chrome® 11 and newer
Internet Explorer® version 11 and newer (Windows XP IE8)
Microsoft Edge® (partial support)
Mozilla® Firefox® version 3.6 and newer
Safari 5 and newer
Opera 11 and newer
https://www.webroot.com/us/en/support/system-requirements
Are you sure you didn’t go to a Phishing site?
HTH,
Daniel - Microsoft MVP Consumer Security (2012-2016) Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station" ¯\_(ツ)_/¯
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