• 7 November 2022
  • 1 reply

I have a credit card that I only use for online purchases; only on my home wi-fi.  Someone hacked into it and, fortunately, the credit card company alerted me and protected my account.  Aren’t I supposed to get some sort of alert from webroot?


Best answer by TripleHelix 8 November 2022, 01:22

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Userlevel 7
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Hello @klpdke 


No alert from Webroot because how would Webroot know? But Webroot does have an ID Shield and only if it’s setup properly on supported browsers.


  • Protect — Protected applications are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When you run a protected application, the Webroot icon in the system tray displays a padlock:



Google Chrome® 11 and newer

Internet Explorer® version 11 and newer (Windows XP IE8)

Microsoft Edge® (partial support)

Mozilla® Firefox® version 3.6 and newer

Safari 5 and newer

Opera 11 and newer


Are you sure you didn’t go to a Phishing site?