Skip to main content
To Customer Support To Customer Support

I have a credit card that I only use for online purchases; only on my home wi-fi.  Someone hacked into it and, fortunately, the credit card company alerted me and protected my account.  Aren’t I supposed to get some sort of alert from webroot?

Hello @klpdke 

 

No alert from Webroot because how would Webroot know? But Webroot does have an ID Shield and only if it’s setup properly on supported browsers. https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingIdentityProtection/UsingIdentityProtection.htm

 

  • Protect — Protected applications are secured against information-stealing malware, but also have full access to data on the system. You might want to add financial management software to the category. When you run a protected application, the Webroot icon in the system tray displays a padlock:

    icon_lock.png

 

Google Chrome® 11 and newer

Internet Explorer® version 11 and newer (Windows XP IE8)

Microsoft Edge® (partial support)

Mozilla® Firefox® version 3.6 and newer

Safari 5 and newer

Opera 11 and newer

https://www.webroot.com/us/en/support/system-requirements

 

Are you sure you didn’t go to a Phishing site?

 

HTH,

Reply


Terms & Conditions

© 2004 - Webroot Inc.

We have recently updated our Privacy Policies. We encourage you to read the full terms here.