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Webroot® Consumer/Business - for Macs

Webroot® Consumer/Business - for Macs

  • 377 Topics
  • 1,962 Replies
377 Topics
L
New Voice
lhigdon2325New Voice
asked in Webroot® Consumer/Business - for Macs
Latest Mac Malware

Spoke with Webroot technical support about latest version not detecting latest Mac malware. The tech support person wasn’t inclined to believe me and would not help further. Anyone here know why malware discovered in December ‘21 and Jan ‘22 would not have detection in place.  Please don’t ask me to contact technical report (read above).

25615
L
New Voice
2 years ago
O
New Member
OhlersNew Member
asked in Webroot® Consumer/Business - for Macs
re-installing on Catalina

After upgrading to MacOS Catalina, the WSA window launched on every new login.Really annoying, and no way to control it.So I tried uninstall Webroot, and reinstalling.But after clicking the installer, nothing happens.The webroot icon is sitting in the dock, its open, and clicking it, the menu-bar with only shows “WebrootSecureAnywhere” but just that,  no dropdown menus, or app window .I tried this two times, and same result.Please advise

20667
russell.harris
Popular Voice
2 years ago
H
New Member
hoyhsiehNew Member
asked in Webroot® Consumer/Business - for Macs
Will downloading Webroot on my Macbook slow it down and prevent me from doing back-up?

After I downloaded Webroot on my MacBook, I found it difficult to do back-up, do you have any solutions?  Thanks

811
ProTruckDriver
Moderator
2 years ago
MajorHavoc
Bronze VIP
MajorHavocBronze VIP
asked in Webroot® Consumer/Business - for Macs
WSA is almost always orange, even when nothing found.

I know I have discussed this before, but I am still seeing this behavior, I still think it is a bug, but it makes the tool annoying because IMO it is always crying wolf. A scan just completed and it was “green.” Another scan started almost immediately, and everything orange immediately to start (as seen below.) Even after a green scan just finished, the color of Webroot app was, and is still, and is almost always orange.  This makes no sense to me. What actually is going on here and what is the app actually trying to indicate here going orange after a green scan?  The results tab was also empty FYI.Then, after the  scan shown below detected no threats, everything went back to green, until the next scan started, and then orange again. But it does not always do this, just most of the time.So why is it orange immediately after a green scan? That makes no sense, and causes me to “run and check it” when I really do not have to. But how would I know if it is a false orange or a real threat?

1468
MajorHavoc
Bronze VIP
2 years ago
kleinmat4103
Popular Voice
kleinmat4103Popular Voice
asked in Webroot® Consumer/Business - for Macs
Really Long Scans on Mac

This started with Big Sur and continue in Monterrey, but more and more we see really long scan times on Macs. By really long, I mean several days. So long that I often see 3 or 4 scans running at the same time and slowing down the machine significantly.Is anyone else seeing this? Have a solution?

1026
russell.harris
Popular Voice
2 years ago
T
New Member
trouncerNew Member
asked in Webroot® Consumer/Business - for Macs
Not receiving authentication code for login

https://identity.webrootanywhere.com/v1/Account/login/totplogin?secondStageLoginToken=CfDJ8KPmyPwFWZNHtRoT-Zqhq3fcmiDgaITGBOGNK11axE1DCIw56m8acWKLtYbj0XuUHiDdXafPmVcyCPkL5X8eIrgZjB_VT0BKM4wfIKrq1I5aQ9K2ko3tmraguItScCdlBaQgrF2xgsn_8VuaVDqZKDG-bhm-3xCkMSiXzWRzVU-CMY-2mr-23PgSoegguLU_5gSl1_uSa9X-pJ8iHgJAFy7UuVdlIy9mLOPhwhcPlvYpN21jQEs5_fvokLcvQ31EZ7xph62g4IoHIBuxRMY9y-A

4542
D
Fresh Face
2 years ago
G
Fresh Face
ggeigerFresh Face
asked in Webroot® Consumer/Business - for Macs
Webroot support responds that Apple M1 processors are not supported

Webroot released an announcement in November 2020 that secure anywhere would support the Apple M1 processor I have been trying to install Webroot SecureAnywhere on my M1 based MacBookPro since November 2021 without any success.  I opened a support ticket detailing the fact that Mac Agent v9.4.1.27 just hangs during the installation process. The response that I received was:“Hello, Thank you for contacting Webroot. M1 processors are not currently supported. Regards, Webroot Support” MacOS Monterrey v12.3MacBookPro  2021Processor: M1 Pro

6855
J
Community Expert Advisor
2 years ago
J
New Member
Joe-pivotCloudNew Member
posted in Webroot® Consumer/Business - for Macs
cant install on macOS 12.2.1

Installs fine on my 12.2 machines but can't not get a new install to show up in console in 12.2.1.  Seems to just go nowhere.  Can’t open app, or anything.  I have used the same script to do the install on 12.2 and 12.2.1.  Anyone else having issues? 

1290
J
New Member
2 years ago
StuinGermany
Fresh Face
StuinGermanyFresh Face
asked in Webroot® Consumer/Business - for Macs
Deploying to MAC silently via Desktop Central

Hiya,I would like to install the DMG and Key together using a script, I use desktop central to push out updates, and I am having no luck with the link supplied via Webroot help, as it says I am unauthorised to view.https://community.webroot.com/installation-and-deployment-142/using-a-script-to-install-the-webroot-business-endpoint-protection-agent-to-macos-344501My macs are running Monterey,RegardsStu

2888
TripleHelix
Moderator
2 years ago
G
Fresh Face
goaljnkyFresh Face
posted in Webroot® Consumer/Business - for Macs
Webroot Mac client deployment with Microsoft Endpoint Manager

Hi,  There is a related topic for a Window client.  Was hoping someone could help me with deploying the agent to Macs.  Thank you,  

1936
G
Fresh Face
2 years ago
2
New Member
2006SuzukiNew Member
asked in Webroot® Consumer/Business - for Macs
I keep getting first scan not complete. Scan view only showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal.

I keep getting first scan not complete. Scan view only  showing time e;apsed and no files scanned. Just recently renewed subscription, but problem is pre-renewal. MacBook Air.

3993
TripleHelix
Moderator
2 years ago
O
New Member
OhioRedNew Member
asked in Webroot® Consumer/Business - for Macs
WSA 9.5.0.101 not working with newly installed Monterey 12.2. "Preparing to scan" times out after about 10 minutes.

mac os monterey 12.2 installed on macair m1 2 weeks ago. webroot secureanywhere v9.5.0.101 today, found acct. info gone, worked last week. re-entered activation code and rebooted,still does not scan, sits at “preparing to scan” for ~10 minutes then auto cancels.+600 days left on subscription Incompatible with Monterey?New Privacy Settings required?infected with malware? 

6523
ProTruckDriver
Moderator
2 years ago
K
Fresh Face
katrmt_0615Fresh Face
asked in Webroot® Consumer/Business - for Macs
Webroot Unable to Install Webroot after Factory-Resetting iMac.

Thank you

482
ProTruckDriver
Moderator
2 years ago
A
New Member
AuskiingNew Member
asked in Webroot® Consumer/Business - for Macs
Webroot closing after opening on macbook pro m1

I have installed webroot from my console on my macbook pro M1. When i try open it, i cant seem to get it to run. its just pops open and closes. i cant see it on my list of devices either. 

1121
ProTruckDriver
Moderator
2 years ago
A
Fresh Face
Andyrussell_10
asked in Webroot® Consumer/Business - for Macs
Why does Webroot not scan when it's set to scan if a scheduled scan is missed?

I expect my Webroot to scan on schedule or if it missed the schedule run immediately at startup per the schedule I set up. However, it seems to always be scanning or preparing to scan. I've been on my Mac for over two hours now and it has scanned at least twice and now says preparing to scan. This seems very strange. Can you tell me why it always seems to be scanning?

1994
A
Fresh Face
2 years ago
D
New Member
dwfrydendallNew Member
asked in Webroot® Consumer/Business - for Macs
Keyboard issue with Synergy on Mac

Hello,I need to have Webroot on my macbook pro m1 max computer for work. I currently use Synergy 1.10.3. on a mac and a windows system.The system allows my mouse to work but for some reason it doesn't allow me to use my keyboard. Is this a port issue or is there something in Webroot?  Thank you. DF>~

841
TripleHelix
Moderator
2 years ago
J
New Voice
JoaniebaloneyNew Voice
asked in Webroot® Consumer/Business - for Macs
is Open Link Pro-Browser Compatible with Webroot

To able to access my company’s site I have had to install Open Link Pro-Browser.  Webroot is not able to  complete any scan on my Mac  and I am using Catalina10.15.7.   This incomplete scan also occurs when I am not in Safari/Catalina. and just reading my personal emails.  Can this problem be solved? and how can it be fixed?Thanks for any and all help

422
J
New Voice
2 years ago
K
New Member
kimberlyp98New Member
asked in Webroot® Consumer/Business - for Macs
Macbook not scanning - First Scan Not Complete

I got Webroot SecureAnywhere & for the first 2 months it scanned fine and now all of a sudden it says “First Scan Not Complete” and is stuck on “preparing to scan”. I’ve tried uninstalling & reinstalling and doesn’t seem to work. Any suggestions?

3621
TripleHelix
Moderator
2 years ago
M
Fresh Face
matthewsmallVPFresh Face
asked in Webroot® Consumer/Business - for Macs
I cannot get Webroot to install on any newer Mac OS systems?

So we recently partnered with Atera who provides webroot 1click installs on PCs, but Webroot installs on Mac machines is VERY problematic.  We have different versions throughout the organization and NONE of them are working properly. I have a handful of 11.6 Mac OS, some 12.1 and am using the latest version provided by Webroot (9.4.1.27/WSAMAC.dmg) yet they all fail at the same place.  The user doesn’t get to provide full disk access during the initial install.  We circle back and grant the full disk access but the Mac endpoints are not showing up in my webroot console.  All of my PCs are in there without any problems.  I have tried that version on 11.6 Mac OS and 12.1 today.  They both *seem* to install, but none of them actually check-in properly.  These are in different locations so I know it isn’t a FW blocking a port or something to that effect. I really need some help as we are on a deadline and have to choose between Webroot and BitDefender by Friday.  Some help would be greatly

11917
K
New Member
2 years ago
M
Fresh Face
magelet87Fresh Face
asked in Webroot® Consumer/Business - for Macs
Trouble with Scan

my webroot wont run its first scani have a macbook pro i tried to uninstall but it told me i cant delete it because i ‘dont have access to some of the items’  

891
TripleHelix
Moderator
2 years ago
J
New Member
jmcnichNew Member
asked in Webroot® Consumer/Business - for Macs
webroot wont start scan on my imac 24"

Hi I have discussed this problem with your support techs before. Webroot freezes and won't scan.at one point I had to shut the computer down by entering the security code. Werbroot windows where otherwise frozen. Ive talked to your techs recently and I even had it at week squad in Orland Park Illinois. It was working win the returned it. however nothing else seems to be wrong with iMac. Is here anything that we could try? I keep on thinking this is a Webroot problem.

1141
ProTruckDriver
Moderator
2 years ago
R
Fresh Face
rnemtb2Fresh Face
asked in Webroot® Consumer/Business - for Macs
scan issue

Good morning,Went to run a scan and Webroot now shows first scan not run with blue screen. tried to run scan it lasted 11 seconds then said scan not completed. I have restarted my MacBook Air and still get same issue. I tried to reactivate with key code to no avail.  I have been using Webroot for a few years now  and trying to contact support. 

853
TylerM
Administrator
2 years ago
F
New Voice
fidelisNew Voice
asked in Webroot® Consumer/Business - for Macs
What is WSDaemon and why does it need Full Disk Access?

This is on WSA-Complete, iMac 2017, OS Monterey 12.1.  A WSA tech installed WSDaemon (the name itself makes me nervous) when I had a problem when using OS 11(.5, I think).  (The problem was: on startup, “out of the blue” - after a long time with no issues - WSA surprisingly needed my Key, once given it it could not begin a Complete Scan.)  The tech needed complete access to my computer on-line (a requirement itself that makes me very very nervous); he installed this “demon app” with Full Access, and it did solve the problem at the time.After a few days, I was troubled enough with this app that I stopped its Full Disk Access to see what would happen.  Stopping it made no difference: WSA scanned fully without “Full Disk Access” - no problems, for several weeks, still with OS 11(.5, I think).Then, this Need-for-Key--Key accepted, followed by Failure-to-begin-FullScan issue returned.  I decided to try an update to OS 12 to see if WSA could run by itself (without Full Disk Access for WSDaem

25843
TripleHelix
Moderator
2 years ago
M
New Member
midge1959New Member
asked in Webroot® Consumer/Business - for Macs
webroot

our webroot in the dock does not show an exclamation point, however at the top it does, and when I open webroot , it says first scan not completed or something like that? I want to make sure that our computer is protected. Please let me know about this. thank you. I have an Imac desktop.

701
TylerM
Administrator
2 years ago
C
New Member
CsC061950New Member
asked in Webroot® Consumer/Business - for Macs
MacBook Air

I had webroot scan my Mac but I have a notice that you no longer support backups for Mac OS, Catalina.  How does that affect my MacBook Air protection if there is no backup option. 

362
ProTruckDriver
Moderator
2 years ago

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