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Webroot® SecureAnywhere™ - Antivirus

Webroot® SecureAnywhere™ - Antivirus

  • 7,000 Topics
  • 25,428 Replies
7000 Topics
D
New Voice
dwechsNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Threat Removal Information

Hello... After I run a scan, when I select “View Status” (from r/h mouse menu on the Webroot tray icon), a notation appears, such as “Last scanned xx minutes ago. Next scan will occur when the system is idle. 1 threat has been removed.”   Does the threat removal information refer to the previous scan, or is it a cumulative result? Where can I find more detail about what was removed?Thanks...

382
D
New Voice
11 years ago
K
New Voice
kyle123New Voice
asked in Webroot® SecureAnywhere™ - Antivirus
My webroot online account

In my online account it keeps saying Error retrieving data under PC and mobile security please help me fix this   Edit: Email address removed by moderator

6412
JimM
11 years ago
H
hopsami2
asked in Webroot® SecureAnywhere™ - Antivirus
Window Washer

I received an email stating that I need to upgrade Window Washer to Secure Anywhere Complete. I already have almost 2 years left on my Secure Anywhere Antivirus. If I upgrade to Complete, will I then have 2 accounts at Webroot that will have to be renewed ? Or can the upgrade be made a part of my existing account ?

601
MikeR
11 years ago
H
New Voice
hansiNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot ecure Anywhere

I just received the emai regarding discontining support for Webroot and asking me to upgrade. My subscription to Webroot however, does not expire tilll January 2014. So do I just lose the interim period?

334
MikeR
11 years ago
H
Fresh Face
harriedFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Another false positive for W32.Malware.Gen - This time in xvid.dll, xvidcore.dll

Using 2013 version of the software. Today it flagged the  xvid.dll and xvidcore.dll files in my Windows 7 system32 directory. The last modified dates for the dll's were from 2004, and this isn't the first time I've gotten false positives with SecvureAnywhere 2013, and at least one of the other incidents was also for the W32.Malware.Gen.   In the past they were pretty much associated with downloaded executables, and I didn't mind deleting them, since they were usuyally older archived versions; but I wasn't about to delete any dll's without rechecking. A Webroot rescan picked up the same files. I then scanned the directory with Emsisoft's malware detector, and it found nothing.   I'm becoming concerned about these false positives. Are others finding this happening repeatedly?   ---------------------------------------------------------------------------------------------------------------------------------------- [b] c:windowssystem32xvid.dll [MD5: 4581AC2AAD750548AC6B4AA6A06D1926] [Flags

1295
Rakanisheu Retired
11 years ago
P
Fresh Face
patriotdadFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Click Fraud Zombie Infection

My computer is obviously been infected with a click fraud zombie software.   Webroot scans do not pick it up.   How do I address this problem most effectively?

324
ProTruckDriver
Moderator
11 years ago
L
Ledio
asked in Webroot® SecureAnywhere™ - Antivirus
unknown address

Hi i am a new member and wanted to know if someone would help me to enter on an unknown adress of hotmail please becouse is very important for me..   *subject line edit only - admin

322
MikeR
11 years ago
M
Fresh Face
mrbrezzzFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Re: Modifications to Identity Shield

I have had similar problems with Identity ShieldI hope the WebRoot folks are listening - as this issue will seriously bite them sales I have been having this problem with identify shield since upgrading to it  I wasted over 10 hours uninstalling & reinstalling apps too can ya help me in this matter  

221
JimM
11 years ago
Richard
RichardRetired Webrooter
posted in Webroot® SecureAnywhere™ - Antivirus
Grayson Milbourne will be hosting an Ask Me Anything on Reddit - Tues, March 12 - 11am MST

Have you ever wanted to chat with someone about web security, be it asking them about how they got into the field to what they feel is going to be the biggest threats in the future?  Well, you're in luck.  On Tuesday, March 12th at 11am MST, Security Intelligence Director Grayson Milbourne will be hosting an Ask Me Anything (AMA) on Reddit.  This will be an open discussion hosted on the popular community allowing everyone to jump in and ask questions directly to Grayson.  Want to know his favorite band?  Come ask.  Interested in his position on mobile security? He will answer.  It will be a great opportunity for anyone to communicate directly with our Security Intelligence Director and get an amazing insight to the security industry.   We will post a link to update everyone on the location when the event starts.

15421
RWM
Community Leader
11 years ago
S
sathishkumarnadu
asked in Webroot® SecureAnywhere™ - Antivirus
Having issues in copy and paste when Webroot AV is enabled.

Hello, Copy paste does not work in SQLyog unitill an exception is given specifially. You can try reproducing this with the community edition available here: https://code.google.com/p/sqlyog/downloads/list Regards, Sathish

322
JimM
11 years ago
JimM
JimMRetired Webrooter
published in Webroot® SecureAnywhere™ - Antivirus
How to Create an Online Webroot AccountKnowledge Base

This article has been reviewed and updated by APruneau on February 24th, 2020.   Question How do I create an account? Answer By creating a Webroot account, you can view the security status of your PC from any device with an Internet connection. This status information is available at the SecureAnywhere Website (https://identity.webrootanywhere.com/v1/Account/login). From here, you can view security across multiple devices from a single location, making it easier to determine if all your devices are protected or if any need attention.To create an account: Open your browser and go to https://identity.webrootanywhere.com/v1/Account/login.   Click Create Account.     Complete the registration information and click Register Now.     At the bottom of the page, select your region and click Register Now. SecureAnywhere sends a confirmation message to the email address you specified.       Click the link in the email.     Enter the requested characters of your security code, then click Conf

12060
JimM
11 years ago
W
New Voice
webrootuserNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot + Chrome (once again)

I have sent a message to the Webroot support last year, complaining why Webroot is always stealing keyboard shortcuts like ALT+D in Chrome and other Chromium forks. Webroot support told me it's because of the Identity shield. Does not make any sense to me because what is so special with the standard keyboard shortcut ALT+D... but OK. Support told me to move chrome.exe from 'protect' to the 'allow' in the Protected Applications menu. Worked well until the next update of Chrome.   Then the Webroot software did reset the setting again. Because I do have Chrome Canary build as well as Chromium installed (several updates a day)  it just freaked me out to change the setting from protected to allow over and over again.     Currently I have completely deactivated the Identity shield but ... to be honest that is not a solution. It's like someone would recommend me to uninstall Webroot.      So when can I expect an update? So difficult to create a role and update the cloud database?

715
W
New Voice
11 years ago
R
Fresh Face
RWFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
How do you know when you need to update or upgrade?

I got an email that says i need to renew my subscription, but when i check for updates i am told the software is up to date. Do i need to update or do i need to upgrade? Thanks, PH

9410
R
Fresh Face
11 years ago
S
Fresh Face
schugeorgeFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
malware help!!

Anyone heard of InfoAtom.com? it seems to be a malware, as I surf I randomly get a pop-up from them accompnied by a "special offer" if I take a survey. needless to say i refuse to do it yet it keeps happening. plenty of advise to remove it when I google it but no real solutions. please help. I have SecureAnywhere installed but it doesn't find InfoAtoms.

343
S
Fresh Face
11 years ago
M
m_didus_falco
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot SecureAnywhere AV interrupts/cancels downloads Help?

Many times I am downloading some files in firefox and then ill click on a random site while browsing and then a pop up will come up from webroot (sometimes it pops up and goes away real fast) and other times it allows me to chose close or allow for the website... I guess it thinks the site is a risky site or something... but all my downloads stop.. this is really annoying and if I cannot protect my browsing somewhat and it not interrupt my downloads in firefox when it "sees" a potential risky site or something then I am going to have to go to another AV... in other suites Ive used before I did not have the same problem (norton, kaspersky, avira, avast)   this has happened multiple times and has cost me lots of time having to redownload stuff that was not complete...   thanks for the help if anyone can tell me what settings I may need to adjust and or stay secure but not screw up my current downloads...

833
B
11 years ago
G
Fresh Face
gumbomanFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
SecureAnywhere Replaces Spy Sweeper

I have use Spy Sweeper for a long time and when the auto renewal happened in Feb, 2013, I was told that Spy Sweeper was discountinued and replaced by SecureAnywhere.  I uninstalled Spy Sweeper and intalled SecureAnywhere.  With Spy Sweeper, I did not have it run in live mode, but would manually start it when I wanted to do scans.  I do not want SecureAnywhere to run in "Live" mode - I have other software for that.  I want to just run it to scan when I want to.  How do I shut it down and keep it down until I manually start it.  Everytime I shut it down, it automatically restart itself.  With Spy Sweeper, I could shut it down from live mode and just start it when I wanted to do manual scans, and then shut it back down - it did not restart itself automatically.  Can this be done with this software?   Thanks for any insights. gumboman

1236
MikeR
11 years ago
Y
Fresh Face
ynotFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Install problem

I had a virus it was/is a win32 smee variant. I ran webroot and it would ot go past 20%. So I stopped webroot running abd downloaded and ran Combofix and after it finished I rebooted, but now webroot wont reinstall, everytime I click on the install icon it tries to run but then quits. I tried creating a new administrator account under the name "Webroot Test" but it did not work. Anyone any idea on how to reinstall Webroot

3246
MikeR
11 years ago
M
New Voice
MPF94025New Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Crash with Mozy Stash

I recently posted a conflict between Webroot Internet Security and Absolute LoJack.   I've noticed a new conflict. Webroot Internet Security causes Mozy Stash to crash as well.   Both LoJack and Mozy Stash involve behind the scenes communication with remote servers. Has anyone else experienced this?

252
M
New Voice
11 years ago
cutting_edgetech
Community Leader
cutting_edgetechCommunity Leader
asked in Webroot® SecureAnywhere™ - Antivirus
How to report a Malicious URL without having WSA installed

How do I report a malicious URL without having WSA installed? I had to uninstall WSA due to incompatibility. I have a phishing URL using Social Engineering. It's a fake FB login Screen that was sent to me. Someone on my friend list sent me an email saying I wouldn't believe who got video taped going to the bathroom lol Once you click on this link it takes you to the fake FB login page. Some of my friends have already fallen victim to this. It looks really convincing to the untrained user. It looks just like the real FB login screen.

64838
cutting_edgetech
Community Leader
11 years ago
J
Fresh Face
justanothercogFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
Adobe Acrobat 9.0 update: capture3d.api quarantined

I just updated Adobe Acrobat 9.0 and Webroot quarantined the capture3d.api plugin.  Anyone know why?  I don't think this is a virus but Webroot seemed to think so.

341
shorTcircuiT
Gold VIP
11 years ago
A
New Member
amsorannNew Member
asked in Webroot® SecureAnywhere™ - Antivirus
Boots to black screen

Hello All!  I am a technician that works on computers daily, and I have come across some issues I think are directly related to Webroot.     I have noticed computers not booting to OS, and hanging at a black screen before loading user profiles.  This has happened on several systems I have worked on, and the only fix that will allow them to boot is REMOVING Webroot!     The only reason I believe it to be cause of Webroot, is because myself and my fellow technicians have tried every possible way to get them to boot (no hardware issues found), and 10 out of 10 computers, with removal of Webroot, then booted to OS with no issues.     I like webroot, recommending it always as top antivirus and have been putting it on 8 out of 10 computers I have fixed, but I do not want to keep installing it when it causes such problems.  Any insight/help would be greatly appreciated.   ---------- (Title has been edited to better reflect the issue - Jim)

3966
JimM
11 years ago
J
New Voice
jjc225New Voice
asked in Webroot® SecureAnywhere™ - Antivirus
Outpost Pro Firewall

Is Webroot AV compatible with Outpost Pro personal firewall?  I have recently extended my subscription from one seat to three seats, but I am not yet using the third seat because that computer utilizes the Outpost Pro firewall.  If it is okay to use, I will load Webroot on that computer as well.

364
RetiredTripleHelix
Gold VIP
11 years ago
I
New Voice
IndyrodNew Voice
asked in Webroot® SecureAnywhere™ - Antivirus
version 8.0.2.109 stalling

since this new release installed itself, when Webroot scans, it stalls at 81% and hangs there for several minutes. this is in the process of accessing the webroot cloud for doing a scan. it just sits there, and finally after seven minutes or so, it finishes. this scan usually takes less than three minutes, but now it takes over ten minutes. nothing has changed on my end, except the new webroot version. thanks.   note: if I run a second scan, it runs with no problem, I have a scan log, but don't see anyway to attache it.

11823
RetiredTripleHelix
Gold VIP
11 years ago
E
Community Leader
ExpertNoviceCommunity Leader
asked in Webroot® SecureAnywhere™ - Antivirus
Notepad & KeePass

Win7 Pro 64 bit Webroot 8.0.2.96   Question 1: BEFORE, Notepad it is flagged "Protect" it would be nice to understand why the default is "Deny".  Is it really more dangerous compared to Word, Excel, Outlook, and Access?    This comment was added after posting:  I just saw the post about clipboard issues when Internet Explorer is running.  I did not decte issues with clipbard as text could be copied to and from the four applications mentioned and Internet Explorer.  Only Notepad was impacted and it was flagged Deny.   Reason this question is being asked: One or two days after reinstalling Webroot the ability to paste into Notepad was lost; other tested applications were fine.  (Even text copied from Notepad can't be pasted in Notepad.)     Question 2: Since I don't want my passwords stolen KeePass was added and flagged "Protect".  KeePass won't start.  Remove the entry.  KeePass works.  Nothing in the explanation suggests a Protected Application won't start

484
JimM
11 years ago
M
Fresh Face
MemDaveFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus
External Keyboard Problems

I recently replaced my laptop and installed Webroot SecureAnywhere Antivirus 2013 (along with installing all my other software).  It seems to interfere with my external keyboard (but doesn't interefere with the Bluetooth mouse).  I can type in my password for the computer at start-up and then one more keystroke.  Thought it might be the Bluetooth keyboard, so I gave up and bought a USB keyboard.  Same problem.  After a lot of frustration trying to identify the source of the problem, I finally did a factory reset and reinstalled every piece of software individually with a restart and test of the keyboard at each step.  Webroot blocks the keyboard.  Is there a setting or something I can do on Webroot to allow an external keyboard (running Windows 7 Home Premium 64-bit on Dell Inspiron i15R-1633sLV 15.6-Inch Laptop).   Thanks!

1155
JimM
11 years ago

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