Can't Reinstall

Webroot SecureAnywhere refuses to recognize my product ID or serial number, and customer service does not have an applicable phone menu item…well, it DOES, but it doesn't WORK. I tried logging in, but my password was not recognized, and when I tried to create a new Webroot Community account, it said email address and username was already in use—DUH! So, I clicked "forgot password"—even though I did NOT—and "changed" my password to what it already was (this is SO stupid!), so here I am with antivirus protection I've paid for but cannot use.

The page where I'm SUPPOSED to be able to retrieve my data says "If you have your keycode and only need the software download, enter your last name and email address," but it says no licenses found…but, that is TOTALLY wrong. I know my own name and my email address, and the subscription number I bought doesn't work, which is total garbage.