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All the plans at one place. 1. Webroot Total Protection 2. Webroot Premium 3. Webroot Essentials 4. Security for Chromebook 5. AntiVirus for PC Gamers 6. PC Optimizer 7. Secure VPN

  • 10,801 Topics
  • 40,550 Replies
10000 Topics
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New Member
SJStoneNew Member
asked in Webroot® SecureAnywhere™ - Home
Scans halt at Rootkit

Every time I do a scan, the scan stops 11% of the way and hangs up when looking for rootkits. What’s happening and how do I fix this?

301
ProTruckDriver
Moderator
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New Voice
mborgeaudNew Voice
asked in Webroot® SecureAnywhere™ - Home
Internet restarting

Webroot appears to be causing my internet connection to continually restart or reset at least a dozen times a day. Sometimes it does it once and I have connection back after 20 seconds and other times I have waited for up to 15 minutes before I can use the internet again.The only way I can get continual and uninterrupted internet connection is to disable Webroot entirely. I have changed my DNS setup from “auto” to manual and am using Google’s DNS servers.I have also removed WR and reinstalled - same result.Has anyone else experienced this - I cannot seem to find it in the various threads posted here.

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TripleHelix
Moderator
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Fresh Face
LTH651Fresh Face
asked in Webroot® SecureAnywhere™ - Home
Mac OS Roadmap

I’ve noticed there have not been any updates to the Mac OS version since late 2023. Does Webroot intend to continue to support Mac OS, or is the product on life support only?

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New Member
MrSafetyManNew Member
asked in Webroot® SecureAnywhere™ - Home
Performance Scan Activation Message

I have Webroot Total Protection.  It says I need to run Performance Scan but when I do it say I need to activate my subscription.  My subscription is active and this message does not show on any of the other devices that I have installed Total Protection on.  Has anyone had this issue?  Any resolution?

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TripleHelix
Moderator
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New Member
ShelovestravelNew Member
asked in Webroot® SecureAnywhere™ - Home
WiFi Security wrong country

Hi, So today I’ve tried to connect to various countries with the WiFi security, and when I choose Cyprus I end up in… Saint Petersburg, Russia. Not the country I want to be in, not even neighbours. Please fix this ASAP.  Kind regards

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ProTruckDriver
Moderator
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Fresh Face
fellowtravelerFresh Face
asked in Webroot® SecureAnywhere™ - Home
Relation between Webroot and Best Buy.

I have run Webroot for many years and have a current subscription. I saw a possible indication of a virus on my desktop computer and went to support where I got redirected to the Best Buy Geek Squad and told that I was entitled to a free remote session to check out my computer.  I was then refused the free session because I hadn’t bought Webroot from Best Buy and they had no record of me subscribing to it.  Is this how it’s supposed to work?

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TripleHelix
Moderator
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Community Leader
Kev914Community Leader
asked in Webroot® SecureAnywhere™ - Home
MSEDGEW

As of yesterday, I started getting a Webroot pop up when I start my computer telling me that this event wants to install itself to start up every time the computer does. I didn’t know what it was, so I may have blocked it as Webroot suggested. But then there was another pop up saying that it was trying to connect to the internet. Looking online, I found that this program was a part of Window, maybe edge. I tried allowing it, but all that does is refresh the pop so the timer resets. It does this over and over if I click on the allow button. If I let it go until Webroot says it will allow it (2 minutes I think), then the pop up goes away. But today it popped up a second time doing the same thing. I did sent in a support ticket, but I figured I’d check here.I can’t say for sure that it said that it wanted to install itself to run on start up today for sure. I didn’t think to check. It may have or it may not have. I did look under Blocked items under PC Security, but nothing was listed. Do

12611
TripleHelix
Moderator
R
New Voice
RROKayONew Voice
asked in Webroot® SecureAnywhere™ - Home
Got (phishing scam) email for online payment service

I got an email from some company that said I was to be charged to an online payment service almost $600.00 I do not want to be to specific just in case those bad guys are watching this  web group. Anyway of course i opened the attachment oops am i now hacked? i ran webroot and webroot found nothing am i still hacked though? please let me know any help would be much appreciated I tried to go to the web based payment service and report the email they AI gave me an adress to send it too I wanted to see if AI could look at email an attachment to see if any code could be written into my computer from opening the email attachment please reply thanks 

907
ProTruckDriver
Moderator
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Fresh Face
rmjettFresh Face
asked in Webroot® SecureAnywhere™ - Home
Webroot Blocking all Nividia Product Updates

It appears that Webroot is blocking all of my NVIDIA product updates with error code:  0x80070005.  I have added every “.exe” file in all of my NVIDIA Corporation folders to the Webroot “Allow” category to no avail.  Where can I see what exact files Webroot is blocking so that I can fix the issue. If this will be an issue of blocking without an opportunity to override the block in the future, using Webroot will waste my time and lose any functionality for me. 

64033
Jasper_The_Rasper
Moderator
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Fresh Face
airchamber1Fresh Face
asked in Webroot® SecureAnywhere™ - Home
how do i delete a console?

There is a console being shown that I would like to delete; how can I do this?

2395
TripleHelix
Moderator
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Fresh Face
chalon9Fresh Face
asked in Webroot® SecureAnywhere™ - Home
Unable to cancel Webroot Subscription

Hello,I used to have a laptop that I used Webroot on until I replaced the laptop in March 2023. Prior to getting rid of it, I believed I had cancelled the subscription to Webroot. However, I was just checking bank statements now and saw I was charged 29.99 for “Webroot Yearly Plan” in October 2024 Since I lack the keycode to cancel since the laptop is gone, I attempted to put in my email to Webroot’s Auto-renewal Cancellation link here:https://www.webroot.com/us/en/auto-renewal-optoutWhich gave me the response shown in the attached picture. So I called the number and Best Buy confirmed what I had said, that the subscription had been cancelled in March 2023. I asked for my keycode to attempt cancelling on Webroot site just in case, which they gave me. When I entered the keycode, I got the other attached image, saying this license is not currently enrolled in autorenewal. The Best Buy support person was unsure of how to help and recommended I call Webroot and gave me their support number

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TripleHelix
Moderator
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Fresh Face
Arcturus66Fresh Face
asked in Webroot® SecureAnywhere™ - Home
Webroot isn't deleting fake anti-virus

I’ve been a Webroot user for almost 12 years and am generally pleased with it.However, I have recently been getting fake virus alerts from “Microsoft” and “McAfee” and Webroot isn’t erasing them. For example, a loud alarm tone will sound off from my wife’s laptop, then a few verbal warnings  that we should call “Microsoft” immediately. If I run Webroot at that point, it doesn’t delete the malware, even if I re-boot, etc...Is there a quick fix for this, or do I need to re-install the software?Thanks,Roy in New Mexico

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Community Expert Advisor
J
New Member
James PatrickNew Member
posted in Webroot® SecureAnywhere™ - Home
Explain accout verification and how to……

While trying to install Webroot, I get a message that says I need to go through verification first.

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J
New Member
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Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Home
Deactivating the Auto Charge for old computer

Hello Everyone.Iam getting a new computer, and I have few older computers, and I want to add webroot to my new computer, I need to deactivate from one of the older computers.How can I do thatThanks.

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TripleHelix
Moderator
T
New Voice
TyrantNew Voice
posted in Webroot® SecureAnywhere™ - Home
Nvidia wont install drivers cause webroot dening it access error 0x80070005

my nvidia app is for my graphics and never had a problem before this now i get freezing , Idk why webroot is denying access to nvidia app to update my drivers

2014
ProTruckDriver
Moderator
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New Member
David dids whiteNew Member
asked in Webroot® SecureAnywhere™ - Home
scan cancels

hi ,my webroot is blue and seems to only scan for a few seconds and cancels .on my Mac at the top right bar click on the webroot icon and a drop down comes up but the scan my computer is grey so you can not click on it if i open the webroot i can press the scan button on the front left but only sans for a few seconds or 10 minutes all so no progress bar comes up.thanks  

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TripleHelix
Moderator
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New Member
Mike2122New Member
asked in Webroot® SecureAnywhere™ - Home
How can I tweak Win 11 and/or Webroot VPN to work better?

Got a new computer, that’s good and bad.  Has WIn 11 Pro.  Since I’ve had it my Webroot VPN doesn’t work as well.  Slows down the internet feed horribly and disconnects have increased.  This has happened on different routers and with different IP providers at multiple locations, so I don’t think it’s a provider thing.  Any suggestions? 

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TripleHelix
Moderator
U
Fresh Face
uprootedFresh Face
asked in Webroot® SecureAnywhere™ - Home
Renewal does not carryover remaining days

Just renewed Webroot SecureAnywhere for 1 year with 29 days remaining and the renewal subtracted the 29 days rather than apply them to the renewal end date.  Doesn’t that seem dishonest?

492
TripleHelix
Moderator
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New Member
hans7006New Member
asked in Webroot® SecureAnywhere™ - Home
Secure VPN Account

I purchased WiFi Security/VPN and received the email to set up an account. When I click the link it takes me to a page to purchase WiFi Security/VPN, although I have already purchased it. Can someone please help me set up the WiFi Security specific account? View of active subscriptions View of email to setup wifi security accountLanding page for clicking link to set up account 

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TripleHelix
Moderator
K
Community Leader
Kev914Community Leader
asked in Webroot® SecureAnywhere™ - Home
Lasspass Webroot version

I’ve been using the LassPass that is include with Webroot for some time. The other day I was using Edge and LassPass wasn’t installed. So I went to the Microsoft store and I got it and installed it. I entered my password and I thought all was good. Then I went back to Firefox. But now when I click on my vault or some other tasks, it sometimes asks me for a payment method. I don’t remember it doing that before. At that point I looked up how to install Lastpass for Webroot and I see you get it from your console. So I went there. And I followed the prompts and it said that Lastpass had change. I followed all the prompts and it was successful. Said Lastpass powered by Webroot. But I still get the payment prompt sometimes.So how do I know if I have the version of LastPass for Webroot. I’ve looked all over the app, but I don’t see where it says Powered by Webroot any where. Should I see that somewhere?Up in the right corner, it does show my email and underneath it says premium user.Or is the

261
TripleHelix
Moderator
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Community Guide
SXR6Community Guide
asked in Webroot® SecureAnywhere™ - Home
Webroot Account Security Overview

Hi I am a long time Webroot user on the Windows platform.The security overview in my account is showing protection for 15 computer, I only have 1 computer.I know you can hide details of unused computers etc.Can Webroot support remove the old unused computer details please?I also have some expired subscriptions that are no longer used can they be removed from my account.Thank you.

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Community Guide
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New Member
luisjmatiasNew Member
asked in Webroot® SecureAnywhere™ - Home
Website Removal From Blacklist And Phishing ACPP

Hello gentlemen, Webroot Antivirus teamMy website on the domain: https://acpp.com.pt/ I would like to kindly request the “Webroot Antivirus Team” to reevaluate my domain and remove the warning in internet browsers.The site is registered at https://search.google.com/ without any incident recordComplimentsLuis Matias

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TripleHelix
Moderator
C
New Member
ChongLi67New Member
asked in Webroot® SecureAnywhere™ - Home
Mac OS X - CloudStorage folder - Scanning slows to 1-5 files per second...

So I always remembered Secure Anywhere being fast. I haven’t payed attention to it in a long time as far as scanning time goes. I just renewed my subscription and went through the settings again. I was noticing over the past few days that there was no last scan info. Then I see the program isn’t finishing a scan even after 9 hours. From what I can see it is slowing down in the user/library/CloudStorage folder. I have put the folder in the “Ignore” but it still seems to scan it. I tried to save and look at a log file but when I look at the timestamp it’s not listing the CloudStorage folder. I know its scanning the Dropbox folder as I can see the files while it’s scanning and they are only located there. Another odd thing is 95% of my dropbox is offline. Any thoughts appreciated…Mac OSX Sequoia 15.2Webroot Version 9.6.4.85: 1729 

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New Member
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Popular Voice
hungphamPopular Voice
asked in Webroot® SecureAnywhere™ - Home
Webroot Business on Mac Sequoia

What is the difference between Home and Business versions? From the system requirements here, the Home version supports for the latest Mac OS version Sequoia, but the Business Endpoint version doesn’t? Only Mac Ventura? 

543
TripleHelix
Moderator
MajorHavoc
Bronze VIP
MajorHavocBronze VIP
asked in Webroot® SecureAnywhere™ - Home
WSA holding onto volumes from DMG or USB when trying to eject.

Anyone else see this issue and hopefully have a work around:When I mount a DMG disk image, or plug in a USB drive to my MacBookPro, I cannot eject it because I am told one or more  programs may be using it. This even happens if NO programs are shown as running. I have noted that if I quit WSA (shut it down) I can then eject these drives  But WSA scanning the drives  it seems leaves some process open that still has an active pin to the drives.  I do not want to force eject an HD, or even a DMG as it can damage the image or drive. Suggestions anyone? (FYI: Webroot Customer Service suggested I shut down WSA, eject the drive, and then turn it back on. WORST SOLUTION EVER.) 

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TripleHelix
Moderator

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