Webroot

Anyone else see this issue and hopefully have a work around:When I mount a DMG disk image, or plug in a USB drive to my MacBookPro, I cannot eject it because I am told one or more  programs may be using it. This even happens if NO programs are shown as running. I have noted that if I quit WSA (shut it down) I can then eject these drives  But WSA scanning the drives  it seems leaves some process open that still has an active pin to the drives.  I do not want to force eject an HD, or even a DMG as it can damage the image or drive. Suggestions anyone? (FYI: Webroot Customer Service suggested I shut down WSA, eject the drive, and then turn it back on. WORST SOLUTION EVER.) 

I uninstalled the offending apps and all is well now.  I just ran Webroot and from the PC Security screen it says it is infected. The offending malicious files are Hidemouse.exe and Password.exe How do I clean it?

Hi Webroot CommunityI was wondering if anyone else has had an issue when they sign out of Windows 11 and try to sign back in the Keyboard does not work?I am running Windows 11 25H2, did a full system reinstall and a couple of settings I change you are asked to Sign out and Sign in for the changes to be applied. I did this prior to reinstalling Webroot and no issues.I changed one more setting and was asked to sign out which I did but when I tried to sign back in the Keyboard was not working.The Apple Magic keybaord with Touch ID and Numeric Keypad is connected via q Lightning to USB Cable,The Keyboard has a power switch which I worked out if you turn off and back on the keyboard works again.I have no other issues with the Keyboard and was wondering if anyone else may have experienced something similar?RegardsSXR6

Hi Webroot CommunityI was wondering if anyone else has noticed WSA not always being recognised as the Default Virus and Threat Protection App in Windows 11.I was looking at the Windows 11 Security Centre and noticed the PC had reverted to Windows Defender as the Default Default Virus and Threat Protection App.The other thing I have noticed is on Bootup the Security Centre takes a couple of Minutes to Decide the Default Virus and Threat Protection App.I did a fresh install of Windows 11, and  WSA was the first app I installed and Windows Security took a couple of minutes to acknowledge WSA.Kind regardsSXR6 

I keep having the search engine “soccer” automatically install as my default browser.  I have reset my default browser many times to a different search engine, but it keeps coming back.  I have deleted it completely from the list of my browsers but it keeps coming back.  I scanned my computer for viruses etc and nothing was found.  I also got in contact with Webroot support and they scanned my computer but found nothing too.  Please help.  I am on Windows 11 and I usually use Google as my search engine.  This has been VERY annoying. 

I would like to request a re-review for two websites: antiracistusa.org moroccancam.com These domains have been flagged as malicious, however after thoroughly reviewing the sites and their content, I can confirm that there are no malicious scripts, harmful activity, or policy violations present.This incorrect classification negatively impacts the credibility of the websites and affects our business operations. We kindly ask that you please review the sites again and remove the malicious report if possible. 

I've noticed that the macOS version doesn’t appear to flag/detect script malware. Is that because Webroot only flags self contained executables? If a script file were to be executed in a browser, would Webroot detect it? The script files in question are located on the Objective-see.com web-site.

Hello.Can we use webroot pc optimizer software on trial  ? ThanksAmir 

Can you explain how the version number convention should be interpreted? For example, 9.7.4.8:1759: Does the last number signify a definition update? How does one know if these versions signify a major update?

Is anyoine experiencing Webroot WiFi Security saying Connection Failure on Oct 26

Hello Everyone.I have the Secure Anywhere CE 25.4. First, please look at my attachment regarding Update Keycode, should i do anything?My main computer is windows 11, but i have few older computer windows 10 that can not be updated to windows 11. I do have Webroot installed in all my computers.Whats going to happens since i have windows 10 installed into my older computerplease let me knowThanks. 

I am really tired of Google trying to control my life and be the censor czars.  As a result, I downloaded the Brave browser.  Do all the Webroot products support the Brave browser especially Web Shield?

I recently upgraded the webroot reporting tool and tried to re-run reports which had run fine in the past.  The reports fail (the templates are unmodified from previous templates).  Here is the log:  :: INFORMATION [2025-09-24 19:54:29Z] Log file created :: INFORMATION [2025-09-24 19:54:31Z] Getting all sites for GSM console SA24GSMTAB8ED99963F5 via Unity ...  :: INFORMATION [2025-09-24 19:54:33Z] Number of sites returned: 65  :: INFORMATION [2025-09-24 19:54:34Z] Processing {customer name}  ({customer id}) ...  :: INFORMATION [2025-09-24 19:54:34Z] Processing report: Endpoint List - 1.3....  :: INFORMATION [2025-09-24 19:54:34Z] Generating reports for the interval 2025-08-01T04:00:00.0000000Z - 2025-08-31T03:59:59.9990000Z.  :: INFORMATION [2025-09-24 19:54:34Z]     Creating enhanced endpoint specific Excel file ...  :: INFORMATION [2025-09-24 19:54:34Z]     Adding Unity data to sheets ...  :: INFORMATION [

I had Geek Support LLC clean my PC as requested by my Financal Institution. After the cleaning I noticed my History was still there ? Shouldn’t it been removed during the cleaning ? I paid for the service by on line check. Have I been scammed ?

It has recently come to my attention that our domain has been marked as having a Malware/Antivirus check marked against it and I'd like to get this false positive entry removed from your database as we are a legitimate company operating under Australian Consumer Law.We provide private bloody testing services for Australians backed by NATA Accredited labs in Australia. We take privacy and security very seriously, so it is concerning to us that we have been flagged as malicious.We are an Australian Business with a registered Australian Business Number.I have used the tool located here to request a change: https://www.brightcloud.com/tools/url-ip-lookup.php multiple times, but no changes are being made to the status of the domain. Kind regards,Ben

After installing the latest version of Webroot in my Windows 10 machine, there are bits and pieces of the download remaining in my Download File and normally I delete these for other programs I’ve downloaded.   But in the case of Webroot, a remaining installation file won’t delete from the download.   Any suggestions?

Has anyone experienced the problem of NOT BEING ABLE to scan a flash drive from File Explorer with Windows 11 ? If so, what was the solution.

Hello Everyone.I just scanned my computer, and noticed webfoot is Frozen at 11%. I tried scanning again, same issue. I did scan with my Malwarebyes, there was no issue. Here is the screen-shotThanks 

Webroot appears to be causing my internet connection to continually restart or reset at least a dozen times a day. Sometimes it does it once and I have connection back after 20 seconds and other times I have waited for up to 15 minutes before I can use the internet again.The only way I can get continual and uninterrupted internet connection is to disable Webroot entirely. I have changed my DNS setup from “auto” to manual and am using Google’s DNS servers.I have also removed WR and reinstalled - same result.Has anyone else experienced this - I cannot seem to find it in the various threads posted here.

I am playing an old windows xp mmo game on a private server.  Webroot’s various shields crash the game every 60 seconds.  If I turn off all of the shields then the game crashes after about six minutes.  If I shut down Webroot protection entirely I can play the game for hours without interruption.  I have placed the game’s exe on Webroot’s allow list.  I then placed every .dll  .dmy and .bin file in that game’s folder on the allow list.  Then I placed the entire game folder into the allowed scripts folder and files list. Then I added the sub folder inside of the game folder to the list.None of that has prevented the game from crashing while Webroot is running.Ideally I would like to play my game and have Webroot function while not crashing my ancient mmo.What else can I do to get Webroot to stop crashing my game?  Do I need to place every sub-folder and sub-sub-folder onto the allowed scripts list?  I have checked and the game is entirely within it’s game folder, t

I seen this a couple of days ago but we still can use Google Chrome Secured!  

If malware on Mac OS excluded from certain areas of the system, why is there and option for full scanning of all files? Is my understanding incorrect?

It appears that Webroot is blocking all of my NVIDIA product updates with error code:  0x80070005.  I have added every “.exe” file in all of my NVIDIA Corporation folders to the Webroot “Allow” category to no avail.  Where can I see what exact files Webroot is blocking so that I can fix the issue. If this will be an issue of blocking without an opportunity to override the block in the future, using Webroot will waste my time and lose any functionality for me. 

Someone left me a voice message regarding my Webroot account.  I don’t recognize this person.  Is it a good idea to call back these numbers? 

I’m trying to restore a file that went to quarantine that I know is OK because I often use it. When I do that, a small dialog pops up that says Webroot, an opentext company and asks me to enter my password. I have tried every password I have - from the community forum to the opentext login, to the password that is used when I want to open a new support ticket (which asks for characters according to their numbered position). None work. They are all rejected as “wrong password”. WTF does it want? I know I have done this before without being asked for a password. I’m not sure which product. It’s Webroot. I think the home edition, but not certain. It says CE 25.3 version 9.0.40.53.