I made the mistake of wiping my old computer clean without uninstalling software like Webroot. Back in the day you could login to your account and deactivate old computers when you buy a new computer. This doesn’t seem to be possible anymore. Can anyone tell me a way to do this? I’ve already followed the KBarticle link from 6 years ago in an old post and it’s no longer relevant.
Solved
Deactivating old devices
Best answer by MajorHavoc
Have you tried going to https://identity.webrootanywhere.com/v1/Account/login?
From there, you should be able to go to the management console. From there, you can see all the machines assigned to your account. Select the one you want to remove, and a window should appear to show the machine. Click Commands, and that will include an item to Deactivate the computer:
+25
Have you tried going to https://identity.webrootanywhere.com/v1/Account/login?
From there, you should be able to go to the management console. From there, you can see all the machines assigned to your account. Select the one you want to remove, and a window should appear to show the machine. Click Commands, and that will include an item to Deactivate the computer:
- Owen Rubin, Apple Expert. Worked in Vision Pro team and early Mac HW and OS engineer at Apple. Machines: 2017 iMac Pro 27" 5K 3GHz 10-Core Xenon Sonoma 14.x. 2023 14" MacBookPro M2 Max Ventura 13.x, 2018 16" MacBookPro Ventura 13.x, and a dozen or so older machines for testing. iPhone 14 Pro, iPhone 13 Pro, iPhone 6.
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