During a routine update to a program that we use everyday Webroot determined something was wrong & stopped the update. This either caused the program to uninstall from our computer or Webroot uninstalled it. We had to contact and pay for After Hours Support for the program to get it reinstalled. How can we make sure that Webroot knows that this is a trusted program?
Solved
How can I stop Webroot from removing a trusted program during a routine update?
Best answer by TripleHelix
Derek F wrote:
I apologize for not being clear. It was not Webroot that charged us it was the provider of the software that Webroot removed from our computers.
Hello
In any case if Webroot is causing you issues please contact support for it doesn’t do it again! It could be a simple thing like Whitelisting the files on the Webroot Cloud Database.
Thanks,
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