I’m having the same problem as the prior user with the same question had about a year ago which is:
“I keep getting a message saying that my WIFI vpn security login information is wrong, I just purchased a 3 device script from Webroot, can someone help?”
My problem is exactly as described in this post from a year ago so I cut and pasted the same info since it describes exactly my fact pattern which is
- I’m a Current Webroot PC Security (Secure Anywhere) subscriber
- I purchased the 3 year 5 seat Webroot PC Security about an hour ago
- But the only difference is that I have a Windows 10 desktop instead of a Windows 10 laptop like the original community member posted
I cut and pasted that members info for convenience here
“For some reason anytime I try setting up an account for Webroot Wifi Security, I am unable to create an account or I am told that I am entering the wrong username or password. I just purchased a 3 device subscription from the Webroot site on my Windows 10 laptop, which is the first of 3 devices that is not letting me register or activate the software. Could someone please help.”
I also took a screen shot of the two replies to this member below - please point me in the correct direction to help me get my purchase WIFI up and running. Thank you, Thomas
![](https://uploads-us-west-2.insided.com/webroot-en/attachment/b2774959-4432-4f0c-99b2-9c0fb1d9e016.png)