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Community 101

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  • 2,079 Topics
  • 7,939 Replies
2079 Topics
T
New Member
twinmmhaiderNew Member
asked in Community 101
Webroot defender not even here

My windows defender,said that there was a virus and that it was quarantined. I had  a expired webroot yesterday,and now when I go check to see if its here,its not.My task manager said that it was there,the webroot for some reason has high cpu count:I cant find my webroot for somreason.It says that it is on in taskmanager,but is not showing up.Should I force quit the highest webroot??Please tell me on what I should do.

382
TripleHelix
Moderator
3 years ago
H
New Member
houseandanimalsNew Member
posted in Community 101
downloading and cookie issues

Can someone please help me, l am trying to download and install the new internet mobil security l just bought. It is fighting me . First l can’t submit a ticket for help because both my i phone 11 and  Samssung Tablet A7 won’t let me . I can’t get to the Webroot .com page to even get to find help. On my computer and phone i can get into Webroot but when l get to the submit a ticket page they take my email ,then it says it needs cookies enabled, l do that and it justs keeps repeating on both i phone and laptop. Is there a phone number l can call to figure out what is happening ? Also the Geek Squad  is on the page do you have to buy Webroot through Best Buy? I bought mine through the Webroot site. I am older and completely computer dumb with no kids to ask for help.

242
K
3 years ago
R
New Member
rldtide1New Member
asked in Community 101
TurboTax

When I sign on to TurboTax it usually asks if I want updates.  When I check yes, it says it can’t update.  I had a long conversation with TurboTax last year and they had me go through a long process, but this is a new year and the same problem has happened again.

1891
TripleHelix
Moderator
3 years ago
J
Fresh Face
jmsantimawFresh Face
asked in Community 101
How Can I make my website trustworthy

Hello, I am a new small business owner with a created website. As I google me website it comes up with a yellow (!) exclamation point. Is there anything i can do to assure that my website is trustworthy? I will attach URL below for you. Thanks!! https://hhcabanaservices.com/

1502
J
Fresh Face
3 years ago
V
New Member
vincenzotassaraNew Member
asked in Community 101
Problemas con el Antivirus ( Antivirus Problems )

Desde que me instale el antivirus Webroot, tengo problemas, me elimina unos archivos de un juego y por esa razón no me cargan las partidas, quiero darle  excepción a esa aplicación y otra mas para no seguir teniendo fallos, por favor, ayudarme con mi problema. ( Since I installed the Webroot antivirus, I have problems, it deletes some files from a game and for that reason the games do not load, I want to give an exception to that application and another one so as not to continue having errors, please help me with my problem . )

341
TripleHelix
Moderator
3 years ago
K
New Voice
Ken247New Voice
posted in Community 101
Did WebRoot drop the ball>

For weeks I was having trouble with my small lap top taking me to sites that I didn’t want or showing a lot of popups (with pop up blocker off).  I had Geek Squad tune up and service this computer a few times.  While they did this they, of course, also used Web Root.  But, it never seemed to fix, all the nonsense would just continue.  Today they did another tune u[, ran Web Root but this time they also ran a Norton scan.  Low and behold the Norton scan found a few infections, which the tech removed.  When I contacted Web Root, the fellow that I spoke to (and he was very nice and understanding) thought that it could have been some new virus.  He did say that, yes, there could have been a virus lurking around for a while.  My main concern was that someone was in my computer (we can’t rule that out 100%) as I had that happen to another computer in 2019 and it was frightening and, fixing bank accounts, etc. was time consuming.  That is why this computer has absolutely NO access to my other

9710
D
New Voice
3 years ago
B
New Member
bezorenNew Member
asked in Community 101
Unwanted FTP connection attempts

How do I block attempted FTP Service connections on my server from unwanted ipaddresses ?  

831
TripleHelix
Moderator
3 years ago
J
Fresh Face
jackwebbFresh Face
asked in Community 101
WRURL.DLL being flagged by MalwareBytes

As of yesterday 1-29-21, WRURL.DLL being flagged by Malwarebytes as malware.What is it? Should I let Malwarebytes quarantine it?thanks...

3373
TripleHelix
Moderator
3 years ago
W
New Member
witowowiNew Member
asked in Community 101
Why do I have a notice stating that my scan is outdatd

On my secure anywhere icon it's stating that my scan is outdated, but nothing is show what the cause is. Do anyone else have this problem. I cannot get an answer from Webroot, and I still have over 230 days left, I would hate to drop this company and go to another company because no one can answer me.

621
Ssherjj
Moderator
3 years ago
M
New Member
mrwebNew Member
asked in Community 101
Remove Secure Anywhere

I’m trying to remove webroot from some old PCs and put them on my new computers, yet I can’t remove them,Can anyone help?

3081
TripleHelix
Moderator
3 years ago
D
Fresh Face
DebbiBFresh Face
asked in Community 101
Website safety results not showing again

How can I fix it so that the website safety ratings show again in Chrome?

2108
D
Fresh Face
3 years ago
L
New Member
lbowstonNew Member
asked in Community 101
Auto renewal

I need to find out which card is set up for auto renewal.  I don’t see that information anywhere on my account.  I have clicked on everything I can think of, and I don’t see card information anywhere.

1001
TripleHelix
Moderator
3 years ago
D
New Voice
David NeutzNew Voice
posted in Community 101
Why im in with WEBROOT

JUST wanted to let everyone know that you can get the WEBROOT app 2 ways.1st right from WEBROOT itself or from Best Buy. I have both,because 1 is for my phone & the other is for my Desktop.With the Best Buy WEBROOT you get 24 7 human tech help for a tune-up of your computer, the other you get tech help directly from WEBROOT, But they don't take over access to find a problem or tune-up. So I thought I would put that out there for you. 

500
D
New Voice
3 years ago
P
New Member
PetefarmsNew Member
asked in Community 101
Webroot Scan

While webroot was scanning my laptop it stalled at 11% for a few seconds, scanning for rookits, then jumped to 71%.  Do I have malware on my laptop(rookits)?

1021
ProTruckDriver
Moderator
3 years ago
N
Fresh Face
NancyKFresh Face
asked in Community 101
Webroot Threat Shield Not Working Suddenly - Why?

I have Windows 10 Home and use Firefox (version 84.0.2) along with the latest Webroot (version 9.0.29.62).  Though Firefox recently updated, Webroot Threat Shield was still working until yesterday when I noticed I was not getting the green check marks and other visual safety indicators when I did a search on Firefox.  No icons appear at all next to the individual search results.I had this same problem back in late November 2020 (only at that time I just saw spinning circles).  My Firefox had recently updated to version 83 before this happened.  I wrote about the issue here and was given a link to latest version of Webroot which instantly solved the problem, but believe I have the latest version of Webroot SecureAnywhere now so I’m not sure what the issue could be.Checked extensions in Firefox and Webroot Threat Shield is listed there as “Enabled.”  Anyone know what could be happening so I can fix this? Thanks!

6241
TripleHelix
Moderator
3 years ago
S
New Member
SheldonNew Member
posted in Community 101
Green Check Marks are gone

I had the green check marks on the left side of the website links. The Webroot extension is active and I think I’m still protected. What happened to the check marks? I noticed this after the last Windows 10 update? 

12941
K
3 years ago
F
New Member
FrankWNew Member
posted in Community 101
Can't connect to Webroot WiFi Security

When trying to connect to WiFi Security from my Android cell phone I get a message too many sessions open, log out of one of your devices.  I am logged out of my other 2 devices and still can’t connect and get the same message. Appreciate any help given.

3991
K
3 years ago
O
New Member
OssmeNew Member
asked in Community 101
000000000 on my computer

I get automatic 000000000 messages on my computer, in several locations. Is it a microsoft problem? Why doesn’t webroot pick it up after scfanning?

761
TripleHelix
Moderator
3 years ago
T
New Member
twinmmhaiderNew Member
asked in Community 101
Expired Webroot

With an expired webroot subscription,will it still prevent me from going to a site that is unsafe or blacklisted?

731
TripleHelix
Moderator
3 years ago
P
Fresh Face
PhilSheaCPAFresh Face
asked in Community 101
Blocked Page/Website

The category Alcohol and Tobacco is restricted.Your organization's internet usage policy restricts access to this website at this time.Please contact your network administrator if you have any questions.Submit a request to review category hereHow do I fix this in Secureanywhere? Or change category in Secureanywhere? 

6613
TripleHelix
Moderator
3 years ago
T
New Member
twinmmhaiderNew Member
asked in Community 101
Webroot is red

I recently got this notification about my Webroot, it shows that its this:Red webrootIt was also having a grey icon with a exclamation mark.What should I do to get it back to normaly green?It was expired for a month already bbut now it turned green.

2211
J
Community Expert Advisor
3 years ago
F
New Member
FudduNew Member
posted in Community 101
window blue screen

Feeling anxiety due to blue screen of death in my computer. I hope like me other pc users also faced this problem. if anybody know please let me know the solution of video scheduler of internal error.

1511
N
New Member
3 years ago
StuinGermany
Fresh Face
StuinGermanyFresh Face
posted in Community 101
Deploying to MAC via Desktop Central

I use Desktop Central in order to deploy software, when I am trying to deploy to MAC env, I getInstallation Command Failure within Desktop Central, I am using the script as below, sudo "/Applications/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhere" install -keycode=<keycode> -silent I am putting this in within Package Properties, Installation Command.  Does the string look correct, any advice greatly received.

1303
StuinGermany
Fresh Face
3 years ago
H
Fresh Face
HappydaysFresh Face
posted in Community 101
best buy can't verify my subscription.

After clicking on webroot icon on my desktop there is a help option. it goes directly to geek squad. The problem , they cant verify me thru any phone number I could possibly have.  Very frustrating. what am i doing wrong?

621
K
3 years ago
P
New Member
ProfeGNew Member
asked in Community 101
Scanning

I attempted to scan my computer and it was indicated that the Webroot  program could not reach the internet. ?????? 

1594
E
New Member
3 years ago

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