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Community 101

Community 101

Welcome to the Community! Say hello and tell us a little bit about yourself. Please take a moment to review the Webroot Community Guidelines

2,078 Topics
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houseandanimalsNew Member

posted in Community 101

downloading and cookie issues

Can someone please help me, l am trying to download and install the new internet mobil security l just bought. It is fighting me . First l can’t submit a ticket for help because both my i phone 11 and Samssung Tablet A7 won’t let me . I can’t get to the Webroot .com page to even get to find help. On my computer and phone i can get into Webroot but when l get to the submit a ticket page they take my email ,then it says it needs cookies enabled, l do that and it justs keeps repeating on both i phone and laptop. Is there a phone number l can call to figure out what is happening ? Also the Geek Squad is on the page do you have to buy Webroot through Best Buy? I bought mine through the Webroot site. I am older and completely computer dumb with no kids to ask for help.

242

3 years ago

rldtide1New Member

asked in Community 101

TurboTax

When I sign on to TurboTax it usually asks if I want updates. When I check yes, it says it can’t update. I had a long conversation with TurboTax last year and they had me go through a long process, but this is a new year and the same problem has happened again.

1891

3 years ago

jmsantimawFresh Face

asked in Community 101

How Can I make my website trustworthy

Hello, I am a new small business owner with a created website. As I google me website it comes up with a yellow (!) exclamation point. Is there anything i can do to assure that my website is trustworthy? I will attach URL below for you. Thanks!! https://hhcabanaservices.com/

1502

3 years ago

vincenzotassaraNew Member

asked in Community 101

Problemas con el Antivirus ( Antivirus Problems )

Desde que me instale el antivirus Webroot, tengo problemas, me elimina unos archivos de un juego y por esa razón no me cargan las partidas, quiero darle excepción a esa aplicación y otra mas para no seguir teniendo fallos, por favor, ayudarme con mi problema. ( Since I installed the Webroot antivirus, I have problems, it deletes some files from a game and for that reason the games do not load, I want to give an exception to that application and another one so as not to continue having errors, please help me with my problem . )

341

3 years ago

Ken247New Voice

posted in Community 101

Did WebRoot drop the ball>

For weeks I was having trouble with my small lap top taking me to sites that I didn’t want or showing a lot of popups (with pop up blocker off). I had Geek Squad tune up and service this computer a few times. While they did this they, of course, also used Web Root. But, it never seemed to fix, all the nonsense would just continue. Today they did another tune u[, ran Web Root but this time they also ran a Norton scan. Low and behold the Norton scan found a few infections, which the tech removed. When I contacted Web Root, the fellow that I spoke to (and he was very nice and understanding) thought that it could have been some new virus. He did say that, yes, there could have been a virus lurking around for a while. My main concern was that someone was in my computer (we can’t rule that out 100%) as I had that happen to another computer in 2019 and it was frightening and, fixing bank accounts, etc. was time consuming. That is why this computer has absolutely NO access to my other

9710

3 years ago

bezorenNew Member

asked in Community 101

Unwanted FTP connection attempts

How do I block attempted FTP Service connections on my server from unwanted ipaddresses ?

831

3 years ago

jackwebbFresh Face

asked in Community 101

WRURL.DLL being flagged by MalwareBytes

As of yesterday 1-29-21, WRURL.DLL being flagged by Malwarebytes as malware.What is it? Should I let Malwarebytes quarantine it?thanks...

3373

3 years ago

witowowiNew Member

asked in Community 101

Why do I have a notice stating that my scan is outdatd

On my secure anywhere icon it's stating that my scan is outdated, but nothing is show what the cause is. Do anyone else have this problem. I cannot get an answer from Webroot, and I still have over 230 days left, I would hate to drop this company and go to another company because no one can answer me.

621

3 years ago

mrwebNew Member

asked in Community 101

Remove Secure Anywhere

I’m trying to remove webroot from some old PCs and put them on my new computers, yet I can’t remove them,Can anyone help?

3081

3 years ago

DebbiBFresh Face

asked in Community 101

Website safety results not showing again

How can I fix it so that the website safety ratings show again in Chrome?

2108

3 years ago