best buy can't verify my subscription.

  • 10 January 2021
  • 1 reply

Badge +1

After clicking on webroot icon on my desktop there is a help option. it goes directly to geek squad. The problem , they cant verify me thru any phone number I could possibly have.  Very frustrating. what am i doing wrong?

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1 reply

Userlevel 7
Badge +20

@Happydays ,

Where did you purchase Webroot? Was it actually through bestbuy? If so, you will have to work with them to find your account. Maybe they have a credit card number on file?