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1 year ago

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Community 101

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2,074 Topics
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2074 Topics

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phantomfrenzyNew Member

asked in Community 101

How do I renew my subscription?

My subscription is expiring in 18 days. How do I renew it? Thanks.

3512

3 years ago

Carl45New Voice

asked in Community 101

Hello,I an currently using windows 10 pro and MS edge and successfully sign to the webroot community forum but after follow steps using the same email address and password I am unable to login to my.webrootanywhere.com.The error I get is always username and password does not match but I am sure it is correct. I have tried clearing my cache and cookies and still the same.How do you fix this? To log in to your account in the SecureAnywhere website:Open your browser to the SecureAnywhere website at my.webrootanywhere.com. In the Log in window, enter the email address and password you specified when you registered. Click the Log in button. At the personal security code prompt, type the requested characters and click the Log in button. This personal security code was defined when you created a Webroot account. Every time you log in, SecureAnywhere will require this extra security step. Be aware that it prompts for two random characters of your code. For example, if your code is 12345

387110

3 years ago

NancyKFresh Face

asked in Community 101

Threat Shield Not Working

Just noticed Webroot threat shield not working properly AGAIN!! This is so annoying and I never had this problem with other anti-virus programs until I got Webroot. Last time this happened, I was told to do a complete reinstall by someone here which I didn’t feel comfortable doing. Luckily, I contacted Webroot Technical Support directly first and they said there was actually an issue with the Google Search Engine which was causing this and they were aware of it and it did resolve itself as they said it would. Now I have the same problem again - first I had spinning circles, then it appeared to work again, and now nothing appears next to search result entries. I contacted the Technical Support again hoping it was a Google issue again, but they had me run a WSA Log which I did and then they told me to uninstall and reinstall which I don’t want to do. I don’t understand why there is not an easier fix for such a small issue. I have Windows 10 Home, use Google Search Engine, use Firefox

7057

3 years ago

bioya1WEBFresh Face

posted in Community 101

iTunes error: "The iPhone .......... could not be updated. An Unknown error (4000).

Am attempting to install iTunes 14.7 on a Windows 10 PC but get the error in the description above. Apple says to try a lot of things, and one of them involves looking into my anti-virus software. Has anyone had any issues in this area?Thank You, Bob

362

3 years ago

tempyFresh Face

asked in Community 101

More Processes for Webroot?

I recently got on my computer that uses webroot and noticed that two more processes for it show up in task manager (making 6 in total with the ones that would normally run before). These only started up after a few minutes, I was able to run a scan and do a few other things before they popped up. The processes seem to be for WRSvcHost, so guess I am asking if these should be running and if anyone else has them currently? I checked other posts on here but only saw them mentioned for beta testing a couple months ago. This was also in refrence to the beta for version .75, the version I’m currently running is .62

3324

3 years ago

Carl45New Voice

asked in Community 101

not authorize to view

Hello,I am trying to view the following link https://community.webroot.com/business-product-releases-26/webroot-console-6-0-and-webroot-security-awareness-training-347158 and I am getting the following error:You are not authorized to view this page.Here is what I have done when using MS Edge browser and other browsers using windows 10 pro:Clear the cookies and history Check if the browsers are all up to date.Any suggestion how to get this to work?Thanks

1672

3 years ago

PCr112193New Member

asked in Community 101

BroPhil

As a new participant, why isn’t my Automatic Location feature connecting? I’m not certain I’m functioning properly yet.

301

3 years ago

Stangelmom2New Member

asked in Community 101

reinstall an app that was deleted with Webroot

I couldn’t find a way to uninstall the app I was trying to fix. I used the option for Webroot to delete the program. Now I’m not able to download the app to reinstall it.I’m using Windows 10. The app is called Aimersoft DRM Media Converter.

461

3 years ago

Carl45New Voice

asked in Community 101

post not showing

Hello,Why are my post not showing in the community 101 where others can respond to my posts.Thanks

301

3 years ago

tachris4JCNew Member

asked in Community 101

nightly pop ups

Hello, I was wondering if someone could help me. Some weird things have been happening to one of our kids school computers.nightly a window of our files pops up even when it is sleeping one time an inappropriate pop up popped up everytime i log on to the computer 2 edge windows pop up automatically.Web root does not show any viruses on the computer. All windows updates have been installed. Thank you for any help repairing the problem.T

411

3 years ago

Carl45New Voice

asked in Community 101

Consumer complaints

Hello,I am a new user using Webroot security anti virus software since Friday so I am still learning all this and the webroot secure anywhere website.and the software.From the following link: 22 Webroot Reviews and Complaints @ Pissed Consumer I see that there are many complaints and would like to know has most of these issue been resolved or are they still ongoing.Thanks

1201

3 years ago

terri67Fresh Face

asked in Community 101

Right click "scan this file" is missing

I downloaded and ran: SNIP which wasn’t able to deleteWRData folder. I uninstall Webroot, rebooted and tried uninstalling WRData manually from the %programdata%folder but received a message that it couldn’t be removed because it was in use by another people.Now, neither "scan individual file" or "erase file with Webroot" is working.I've used Webroot for years and this has never before happened.

3326

3 years ago

bobmacNew Voice

asked in Community 101

ransomwhere

Twice I’ve had ransomware pop up...luckily I know how to clear it...task manager>browser>end taskI thought I was protected Webroot Secure Anywhere...I have Win 10 which has ransomware protection ..but is off when using another antivirus

461

3 years ago

jforceFresh Face

asked in Community 101

Popup Tab

I am no longer a Webroot user. I uninstalled the program but whenever I open Firefox, a new tab will popup wanting me to enter a keycode. I don’t know how to get rid of the additional tab that keeps popping up. Any help?jforce

822

3 years ago

opalmerNew Member

asked in Community 101

retrieving files deleted through webroot

I am trying to retrieve accidentally deleted files

871

3 years ago

pldunnNew Member

asked in Community 101

LastPass Premium??

I have WebRoot...does having this allow me to use LastPass Premium or just the standard/free LastPass? Thanks

961

3 years ago

tinkerfamily

asked in Community 101

account activated or not

my account is activated on the webroot web page but on my webroot dashboard the pops up on my computer it still say activate you subscription

1543

3 years ago

marvin212New Member

asked in Community 101

How do I fix a Windows Program data error

Hello Guys!!! I’m new here How do I fix this on my windows 10? C:\ProgramData\RoleEngine\LanjSigixd\TPAtxon_Fsccls.dll

691

3 years ago

sandu002Fresh Face

asked in Community 101

Scan not complete

During scan after about a minute it says it can not reach internet.

815

3 years ago

jphall91New Member

asked in Community 101

authentication code

I’m being asked for authentication code, but I never receive one. System won’t let me open a online ticket. Phone support says I could be on hold for an hour. Anyone know a solution or can recommend another company?

6902

3 years ago

JullisandFresh Face

asked in Community 101

how to remove asian site from task tray?

I am running windows 10 on Asus VivoBook Laptop….recently got two ransomeware threats;I have an asian site in my task tray;Getting more ads with every change in screenHELPRan scan….no threats found????Thanks

564

3 years ago

bradley1New Member

posted in Community 101

Download of the latest virus cleaners

After renewing the Webroot subscription, dashboard still shows “Subscription - Expired” . How do I know that I am getting the latest tool for malware scans and on? The Webroot still scans; it does not detect potential rootkits malware or others.

191

3 years ago

pmpupNew Member

asked in Community 101

geek squad renewal 499.99... fake ph number 19255030438

I recd an email from geek squad expiring and automatic renewal of 499.99 to be debited .. The phone number I called is invalid {19255030438}... Has any other peps been contacted via email... MY web root doesn't expire for several months. Nor have I ever used geek squad....

2503

3 years ago

TrackerNew Voice

asked in Community 101

Change user Name

I have followed the directions that are given to change my user name, but I cannot find it, I have changed my avatar, but I cannot change my user name. Any help would be much appreciated.

724

3 years ago

roadhog1New Voice

asked in Community 101

Trojan on on my phone and Desktop?

I originally posted over four months ago under the heading ‘Email service attack ?’ with my Android Samsung Galaxy A50 showing problems Since then I have continued having problems with both my mobile and desktop.ALL scans come back as clear and green, (phone and desktop) but I am not entirely convinced.I use LastPass, and this has been targeted , I have changed the master password and latterly downloaded a recent critical windows update to my desktop (Operating 8.1) which has improved matters somewhat.I feel as though I am being set up for a hit and run attack and feel extremely vulnerable Just read an article about Trojan Teabot which rings a few alarm bells with parallels to the behaviour I am experiencing, I am now wondering if I have been infected by Teabot or similar.Any advice would be hugely welcome thanks in advance Roadhog1

897

3 years ago

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