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Community 101

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  • 2,079 Topics
  • 7,939 Replies
2079 Topics
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Fresh Face
NancyKFresh Face
asked in Community 101
Threat Shield Not Working

Just noticed Webroot threat shield not working properly AGAIN!!  This is so annoying and I never had this problem with other anti-virus programs until I got Webroot.  Last time this happened, I was told to do a complete reinstall by someone here which I didn’t feel comfortable doing. Luckily, I contacted Webroot Technical Support directly first and they said there was actually an issue with the Google Search Engine which was causing this and they were aware of it and it did resolve itself as they said it would. Now I have the same problem again - first I had spinning circles, then it appeared to work again, and now nothing appears next to search result entries.  I contacted the Technical Support again hoping it was a Google issue again, but they had me run a WSA Log which I did and then they told me to uninstall and reinstall which I don’t want to do.  I don’t understand why there is not an easier fix for such a small issue. I have Windows 10 Home, use Google Search Engine, use Firefox

7058
P
New Voice
3 years ago
B
Fresh Face
bioya1WEBFresh Face
posted in Community 101
iTunes error: "The iPhone .......... could not be updated. An Unknown error (4000).

Am attempting to install iTunes 14.7 on a Windows 10 PC but get the error in the description above. Apple says to try a lot of things, and one of them involves looking into my anti-virus software. Has anyone had any issues in this area?Thank You, Bob

362
B
Fresh Face
3 years ago
T
Fresh Face
tempyFresh Face
asked in Community 101
More Processes for Webroot?

I recently got on my computer that uses webroot and noticed that two more processes for it show up in task manager (making 6 in total with the ones that would normally run before). These only started up after a few minutes, I was able to run a scan and do a few other things before they popped up. The processes seem to be for WRSvcHost, so guess I am asking if these should be running and if anyone else has them currently? I checked other posts on here but only saw them mentioned for beta testing a couple months ago. This was also in refrence to the beta for version .75, the version I’m currently running is .62

3344
TripleHelix
Moderator
3 years ago
C
New Voice
Carl45New Voice
asked in Community 101
not authorize to view

Hello,I am trying to view the following link https://community.webroot.com/business-product-releases-26/webroot-console-6-0-and-webroot-security-awareness-training-347158 and I am getting the following error:You are not authorized to view this page.Here is what I have done when using MS Edge browser and other browsers using windows 10 pro:Clear the cookies and history Check if the browsers are all up to date.Any suggestion how to get this to work?Thanks

1672
TripleHelix
Moderator
3 years ago
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New Member
PCr112193New Member
asked in Community 101
BroPhil

As a new participant, why isn’t my Automatic Location feature connecting?  I’m not certain I’m functioning properly yet.

301
TripleHelix
Moderator
3 years ago
S
New Member
Stangelmom2New Member
asked in Community 101
reinstall an app that was deleted with Webroot

I couldn’t find a way to uninstall the app I was trying to fix. I used the option for Webroot to delete the program. Now I’m not able to download the app to reinstall it.I’m using Windows 10. The app is called Aimersoft DRM Media Converter.

461
TripleHelix
Moderator
3 years ago
C
New Voice
Carl45New Voice
asked in Community 101
post not showing

Hello,Why are my post not showing in the community 101 where others can respond to my posts.Thanks

301
TripleHelix
Moderator
3 years ago
T
New Member
tachris4JCNew Member
asked in Community 101
nightly pop ups

Hello, I was wondering if someone could help me.  Some weird things have been happening to one of our kids school computers.nightly a window of our files pops up even when it is sleeping one time an inappropriate pop up popped up everytime i log on to the computer 2 edge windows pop up automatically.Web root does not show any viruses on the computer.  All windows updates have been installed. Thank you for any help repairing the problem.T

411
TripleHelix
Moderator
3 years ago
C
New Voice
Carl45New Voice
asked in Community 101
Consumer complaints

Hello,I am a new user using Webroot security anti virus software since Friday so I am still learning all this and the webroot secure anywhere website.and the software.From the following link: 22 Webroot Reviews and Complaints @ Pissed Consumer I see  that there are many complaints and would like to know has most of these issue been resolved or are they still ongoing.Thanks

1202
C
New Voice
3 years ago
T
Fresh Face
terri67Fresh Face
asked in Community 101
Right click "scan this file" is missing

I downloaded and ran: SNIP which wasn’t able to deleteWRData folder.  I uninstall Webroot, rebooted and tried uninstalling WRData manually from the %programdata%folder but received a message that it couldn’t be removed because it was in use by another people.Now, neither "scan individual file" or "erase file with Webroot" is working.I've used Webroot for years and this has never before happened.

3326
TripleHelix
Moderator
3 years ago
B
New Voice
bobmacNew Voice
asked in Community 101
ransomwhere

Twice I’ve had ransomware pop up...luckily I know how to clear it...task manager>browser>end taskI thought I was protected Webroot Secure Anywhere...I have Win 10 which has ransomware protection ..but is off when using another antivirus

461
J
Community Expert Advisor
3 years ago
J
Fresh Face
jforceFresh Face
asked in Community 101
Popup Tab

I am no longer a Webroot user. I uninstalled the program but whenever I open Firefox, a new tab will popup wanting me to enter a keycode. I don’t know how to get rid of the additional tab that keeps popping up. Any help?jforce

822
J
Fresh Face
3 years ago
O
New Member
opalmerNew Member
asked in Community 101
retrieving files deleted through webroot

I am trying to retrieve accidentally deleted files

871
TripleHelix
Moderator
3 years ago
P
New Member
pldunnNew Member
asked in Community 101
LastPass Premium??

I have WebRoot...does having this allow me to use LastPass Premium or just the standard/free LastPass? Thanks

961
TripleHelix
Moderator
3 years ago
T
tinkerfamily
asked in Community 101
account activated or not

my account is activated on the webroot web page but on my webroot dashboard the pops up on my computer it still say activate you subscription

1543
J
New Member
3 years ago
M
New Member
marvin212New Member
asked in Community 101
How do I fix a Windows Program data error

Hello Guys!!! I’m new here How do I fix this on my windows 10? C:\ProgramData\RoleEngine\LanjSigixd\TPAtxon_Fsccls.dll

701
TripleHelix
Moderator
3 years ago
S
Fresh Face
sandu002Fresh Face
asked in Community 101
Scan not complete

During scan after about a minute it says it can not reach internet.

815
TripleHelix
Moderator
3 years ago
J
New Member
jphall91New Member
asked in Community 101
authentication code

I’m being asked for authentication code, but I never receive one.  System won’t let me open a online ticket. Phone support says I could be on hold for an hour.  Anyone know a solution or can recommend another company? 

6902
TripleHelix
Moderator
3 years ago
J
Fresh Face
JullisandFresh Face
asked in Community 101
how to remove asian site from task tray?

I am running windows 10 on Asus VivoBook Laptop….recently got two ransomeware threats;I have an asian site in my task tray;Getting more ads with every change in screenHELPRan scan….no threats found????Thanks

564
TripleHelix
Moderator
3 years ago
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New Member
bradley1New Member
posted in Community 101
Download of the latest virus cleaners

After renewing the Webroot subscription, dashboard still shows “Subscription - Expired” .  How do I know that I am getting the latest tool for malware scans and on?  The Webroot still scans; it does not detect potential rootkits malware or others.

191
J
Community Expert Advisor
3 years ago
Tracker
New Voice
TrackerNew Voice
asked in Community 101
Change user Name

I have followed the directions that are given to change my user name, but I cannot find it, I have changed my avatar, but I cannot change my user name. Any help would be much appreciated.

724
Tracker
New Voice
3 years ago
R
New Voice
roadhog1New Voice
asked in Community 101
Trojan on on my phone and Desktop?

I originally posted over four months ago under the heading  ‘Email service attack ?’ with my Android Samsung Galaxy A50 showing problems Since then I have continued having problems with both my mobile and desktop.ALL scans come back as clear and green, (phone and desktop) but I am not entirely convinced.I use LastPass, and this has been targeted , I have changed  the master password and latterly downloaded a recent critical windows update to my desktop (Operating 8.1) which has improved matters somewhat.I feel as though I am being set up for a  hit and run  attack and feel extremely vulnerable Just read an article about Trojan Teabot  which rings a few alarm bells with parallels to the behaviour I am experiencing, I am now wondering if I have been infected by Teabot or similar.Any advice would be hugely welcome  thanks in advance Roadhog1 

897
J
Community Expert Advisor
3 years ago
R
New Member
RalphPageNew Member
asked in Community 101
Virus Protection

Why when I run a scan do I get an alert advising no virus protection found on computer. I understood webroot offers virus protection?

311
TripleHelix
Moderator
3 years ago
J
Fresh Face
janchandlerFresh Face
asked in Community 101
Message displays every time I log onto my computer

For the past week, every time I log onto my computer, a message is displayed from Webroot asking if I want to allow it to make changes to my computer. It doesn’t appear that anything is being changed--just the annoying message is displaying. How can I get this to stop?

876
P
New Member
3 years ago
C
Fresh Face
climacoolairFresh Face
asked in Community 101
Cannot upload or download files using google chrome??

I have a new laptop and I have used webroot forever on my computers but I am having trouble uploading files and downloading files from/to google chrome.I also cannot open links from my outlook emails??Please help this is quickly becoming more than frustrating.

11155
V
New Member
3 years ago

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